Tata Photon Plus — POOR CUSTOMER SERVICE

I Purchased Tata Photon Plus on 4th of November and collected the device and submit the documents, dealer commits to use the preactivation coupon for 1hr for and device will be activated with in 24 hrs but its not been done, when i contacted the dealer again they asked to submit the one more Address proof, i submitted the Ration card and present address proof of our BSNL Telephone bill copy to them on saturday and dealer said it will be activated by today or monday, but its not been done. When i contacted the customer care two of the executives while transferring the call the disconnected, i tried once at 10th of november around 10 o'colck, i spoke with the agent "RAMAKRISHANA" for around 45mins and finally he took my complaint and commited for a call back within a hour and gave a complaint number[protected] but there is no call back received then i contacted the customer care once at 1.45 am (midnight) and spoke to "RAMAN" asked the status of my device activation they said this complaint was raised 3hrs ago and it will be resolved by today before 12 PM. I informed them i was waiting for 4 days but they are telling the same it will be resolved by 12PM noon nothing we can help and i asked to transfer the call to Escalation department he said they are busy with some other call and finally i asked their email address and informed if its not been activated i am going to submit the device the dealer by evening and i need a refund, they said we will mention the same.
Few questions that i still not understand:-
1. Why customer suffer as he submit the all the documents and payments
2. Why Tata indicom is taking this much time to take for a activating the internet connection and respond the customer
3. If customer faces this much problem before activating the connection how many problems customer has to face after the activation.

My Tataphoton number:- [protected]

CC to :- customercare.[protected]@tatatel.co.in

POOR CUSTEMER SERVICE

Hi We bought 4 Tata Photon Plus data card for office in that data cards two cards activated remaining remain two not yet activated we was contact customer Service lot of time nothing happen. kindly do it need full.

Complaint number is[protected].

Not working card details

[protected] [Remote Computer Did not Resonance] MEID No: A0000020CF7450, pESN: 80D52871

[protected] [Remote Computer Did not Resonance]

I Got call from Tata and asked MEID No i gave then support people asked me try again i was try no luck and thous guy said me 'will get back you'.

Issue not yet fixed.


Syed Faisal,
System Administrator.
connectfilms media pvt ltd.
Bangalore.

Thanks [protected] this working,
for [protected] this ill check with sales guy ..

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.