Tata Photon Plus — poor services, irresponsible customer care

Address:

Ernakulam, Kerala

I purchased a tata photon postpaid connection in Jun 12 (Activation date 02 Jun 12), and at exactly one year which happens to be the warranty time for the dongle, on 03 Jun 13 my device goes duff suddenly. I raised a complaint for the service engineer to attend it, and he turns up after 03 days just to tell me that my modem is faulty and will be replaced with a payment of 800 Rs. What the hell, seriously flustered with the system of attending to complaints, on visiting a customer care center i am being told the toll free number for closing the connection, and on top of it, the customer care executive picks up my call after 03 days of calling. On asking to close the connection, he pops up with an excuse of having some technical issue, and inability to take the request. Pathetic arrangement guys, am seriously never going to recommend photon to anyone, disgusted and very annoyed at this. I, having taken a post paid connection and paying my bills diligently, expected a better response.

Photon No. [protected], in the name of Mrs Riddhima Jain. Email id [protected]@gmail.com