[Resolved]  Tata Photon Plus Prepaid — Extremely poor Connection speed

Address:

Pune, Maharashtra

Hello,

I would like to bring forward your kind attention the extremely poor Connection service you guys are providing in pune
I purchased the photon plus via my company infosys in chandigarh in september

It was working all good,with minor problem in chandigarh
But since i returned back from Chandigarh to Pune,The connection speed has worsened
It has reduced to mere 1/5 of the speed i was getting in chandigarh ranging 100-200 KBPS ( browsing speed ) using speed test.net compared to 2 Mbps in chandigarh
I was shocked to see the drastic change ,so i called your customer care and after 1 hiur of wait ,i got hold of a CC guy who told me that the there is some upgradation going on in Pune area
and the issue would be resolved by 15 De( For your info i called on 15 or 16 Nov to your support centre)

I waited again to 1 month or so , but no luck ,the connection speed was getting even worse,so i called CC ,and they told me that the up gradation is still going on and it will be resolved by 31 DEC
I again waited for some time and gave you guys opportunity to improve

Now on 6 th of January i again got frustrated with absolutely poor speed, and called up the technical team and logged the complaint[protected] not resolved)
Got some 2-3 calls and they asked me to do some setting and the speed of connection again improved for some time ,and it was quite managaeable.

But again next day onwards i started getting the same problems.But as i was tired with waisting my time with you guys so i purchased a new Broadband connection( Landline)
Now here i am its 19th Jan, i am still having the issues, called cc again ,was transferred to technical team ,literally wasted quality 1 hour or so
But no end result,i was again told that the issue would be resolved by 31 January.which is hard for me to believe

I need a written email from you guys suggesting the same,failing which i will forward my grievance to My company's Senior Management( Infosys technologies) so that all the current and future connection of Tataphoton will be closed and yes i bet you will get to see a huge loss in Pune because of this.

You guys do not realize the criticality of operation we are working in, we need to be online all the time with our clients and any delay in communication leads to Million of dollar loss
You guys send the tataphoton bills on time,but never realise the pain and loss your customer is going through.

I will make sure that i will not pay the bill for photon for the current as well as the next month till the problem is not resolved

Please take this mail seriously and do some actions otherwise ,you will lose a big customer base here in pune( customers who are already frustrated and the new ones)

I am expecting a responsible reply for your actions on this.
hope i get this soon and get what my organisation is paying for.

Your team has mentioned a deadline of 31 Jan,please send me a confirmation for the same and better stick to it.

Thanks in advance

Dissatisfied and Distraught Customer
Rohit
TataPhoton a/c no[protected]
Tataphoton ph no-[protected]