[Resolved]  Tata Photon Plus — Not activating Photon Plus Modem

Address:

Pune, Maharashtra

Hi,

My Tata Photon Number is [protected] ,Application Form number:MHROM1625990.
I have a standard chartered credit card, and I got news that I can get Tata photon+ in 1499 rupees. So I decided to buy, but I did not find any shop for
that so on 23/07/2010 I gone to the Head Office of Tata indicome near pune court. I don’t know what kind of office was that, so much security, perhaps to
avoid customer(sale/profit). I asked to security person that I want to buy Photon+, he introduced me to sales person roaming there, but unfortunately he was
not aware of that Offer of Rs.1499, he told me that go to the indicom office at Matri House FC Road Pune.

On 24th July I gone to that office, I told to the lady there that I want that standard chartered offer but nobody knew about it, what a joke, that offer was
running from last 15 days and your sales office don’t know. after 2 hours of calling and discussion they knew that yes that offer is on and you can take. so I filled the form and gone to payment counter, I said that I want to pay by credit card, again joke, he said my credit card machine is not working so I gone to ATM to take cash, as soon as I withdraw money he called me that now credit card machine is working, I came back and gave him my card, he swapped my card but not able to do because device was not charged, so he said wait for 15-20 minutes and let me charge that machine. After 30 minutes he gain try and result was same, so in finally I paid in cash and asked the executive , when it will start?. He said till Monday an executive will come to your home, and he will activate your modem, but that day he did not tell my A/c No, Photon Number etc., and not even any contact number to know the status.

I waited till Tuesday but it was not being activated, because he did not give me any contact number, so I had to go again to that office to ask when it will
start, he cheeked some mails etc and replied, An executive will come to your home today till 9 o'clock night, I asked his contact number but he said we don’t have any contact number here and he will call me and ask the status. But nobody came to my home and even he did not call me to ask the status.

On Thursday (29/07/2010) I again went to office, and said when it will be activated. again he smiled and said that your name is in today’s
list wait till 8PM or call me, This time I asked for his contact number aggressively so he had to give me. as expected nothing happened, so I called him, now look what he said “the executive who suppose to come to meet you shown negligence and he written that your address is not confirm and my mobile is not
reachable" then I laughed/surprised that how u able to call me if he is not. He said no problem sir tomorrow I will activate your devise from here and will
tell you how to create profile there.

Next day I called him again at 4PM he said call to me after 5PM. I tried his mobile from 5 PM to 8 PM it was switched off, after that I was able to call him, He told me steps to create a profile and then he said click on connect. It got an error message "Error: 768: Remote computer did not respond". He told sir
tonight till 9PM a person will come to fix this problem. as expected nobody came. so another day I called to customer care they said your modem still not
activated.

This is the problem I am suffering from: I want to ask some questions to you people.
1. Is this the way to do business? I am also do work, if I will do work like that my company will throw me out.
2. Why Tata indicome works like government office, lazy and pathetic.
3. Do you really want to sell your products or everything is just to teas your customer.

In my life first time I am dealing with Tata indicome, I had reliance mobile; I am very much pleased with it. I had BSLN wireless modem I was happy with its
service, because of speed I decided to move from BSNL to Photon Plus ...but I am totally frustrated now
Now I understand why tataindicome is not able to compete with reliance and other big leader. I want to tell you one thing surly if these people will work like
that you cannot grow.. Tata’s name cannot save them.

Again I am requesting to you people activate, my modem or give me back my money with interest and also give me back my money I have wasted to make call to
your pathetic executives.

Unthankfully
Aditya Pathak