[Resolved]  Tata Photon Plus — Poor Speed

Tata Photon Plus — Poor speed

I have a photon plus ([protected]) connection. The speed is very poor. I had written several times to the customer care including the senior officials. They admitted that there’s some issue going on in my area due to large number of connections. They assured me that the issue will be resolved soon. I got responses like we are working on it, please bear with us, etc., but there was no actual solution.
Now, they have stopped responding. I've decided to close the connection. I’m writing here with the purpose of saving others from buying/wasting their money on a useless product. They claim the speed upto 3.1 mbps, but it's similar to a gprs connection. I am also not expecting full 3 mbps but it should be at least 700-800 kbps so that I can work. It's a learning for me after wasting good amount.

Prior to this I’d strong faith on the TATA brand but now it’s hazy.

This is what is happening since the last 2 months only promises but no improvement. They have updated here that they will revert back big lie.

I've lost my money in such a fraud product.

My Photon Number is [protected].

[protected] is my photon no.

[protected]@gmail.com is my mail id..

I am happy to announce that finally I have cancelled my Photon plus connection and happily enjoying BSNL broadband with WiFi modem. Its far far better than pathetic Tata Product called Photon plus.

I have bought a new photon plus in kolkata in new alipore the speed is very poor and i have already registered a complain with the photon people, i wish they could resolve it earlier because my activation has also taken a lot of time. for this complaint also i have not yet got a call back from them. My complaint number is[protected] . I want the people to come after 19:00, i.e. after my office hours

Dear Customer,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Sincerely,
Tata Photon