[Resolved]  Tata Photon Plus — Didn't get the laptop bag which is a par t of Tata Photon plus plan

Address:

Pune, Maharashtra

Hi Team,

I have taken Tata Photon plus connecttion in November 2010 through their agent Paresh [Contact number is +[protected]. ]. As part of this plan i need to get a laptop bag.

I am giving this complaint after so much frustation from Tata Photon plus customer care people. I have send so many mail from past 7 months to them. Still now I didn't the things [Bag] I supposed to get.


Below is a sample mail related to this.
**************************************
Kotaiah Talary <[protected]@gmail.com>
Re: Complaint against a Tata Photon plus agent -
PARESH~~M3239401
9 messages
cs.[protected]@tatatel.co.in <cs.[protected]@tatatel.co.in> Thu, Dec 16, 2010 at 6:35 PM
To: [protected]@gmail.com
Dear Mr. Talary,
This is with reference to your mail received.
We would like to inform you that the Compliant on agent for Photon is under process and the reference number for
the same is[protected]. And will be resolve before till 17th Dec. also request to provide your Tata Photon account
details.
For any of your detailed enquiries about any of the services of Tata Photon or rate plans, would request you to call
at our 24 hours customer service number i.e.[protected] Toll Free also you can log on to our website
www.tataindicom.com where you can manage your account online.
Thanking You.
For Tata Teleservices (Maharashtra) Ltd.
Warm Regards,
Rahul Kurne
Customer Care – TATA Indicom
-----Original Message-----
From: [protected]@gmail.com
Sent:[protected]:58:56.0
To : cs.[protected]@tatatel.co.in
Cc: null
Subject: Re: Complaint against a Tata Photon plus agent - PARESH~~M3239401
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hello Team,
What is the response you are giving to the customers?
Is this the responsibility you are showing towards the customers?
This is third I am writing the mail to you regarding the fraud done by Tata
photon+ agent. When you will respond?
I hope this is enough to remaind you people to act on a customer request.
Please do the needful to recover my money and bag.
Gmail - Re: Complaint against a Tata Photon plus agent - PARESH~~M3... https://mail.google.com/mail/?ui=2&ik=a78483ad40&view=pt&search=i...
1 of 7 7/9/2011 12:43 PM
Thanks,
Kotaiah Talary.
On Tue, Dec 14, 2010 at 12:59 PM, <cs.[protected]@tatatel.co.in> wrote:
> Dear Sir,
>
> This is with reference to your mail received.
>
> We would like to inform you that the request for your photon number
> [protected] is under process and the reference number for the same is
>[protected], and you will be updated on the same shortly.
>
> For any of your detailed enquiries about any of the services of Tata
> Indicom or rate plans, would request you to call at our 24 hours customer
> service number i.e.121 toll free (from a Tata Indicom line) or
> [protected](from any other telephone number) also you can log on to our
> website www.tataindicom.com where you can manage your account online.
>
> Looking forward to provide the best of our services.
>
> Thanking You.
>
> for Tata Teleservices (Maharashtra) Ltd.
>
> Vikas Mahindrakar
> (Customer Service)
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent:[protected]:04:10.0
> To : cs.[protected]@tatatel.co.in
> Cc: null
> Subject: Re: Complaint against a Tata Photon plus agent -
> PARESH~~M3215035
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> Hi Team,
>
> Thanks for responding quickly. This afternoon, I got a call from Tata
> office
> saying that I will get my money and bag through te agent after 7:30 PM.
>
> Until now, I didn't get any call from anyone regarding the the above.
>
> Could you please respond for this as soon as ppossible.
>
>
> Thnaking you in advance.
>
> Thanks,
Gmail - Re: Complaint against a Tata Photon plus agent - PARESH~~M3... https://mail.google.com/mail/?ui=2&ik=a78483ad40&view=pt&search=i...
2 of 7 7/9/2011 12:43 PM
> Kotaiah Talary.
>
> On Fri, Dec 10, 2010 at 3:10 PM, <cs.[protected]@tatatel.co.in> wrote:
>
> > Dear Sir / Madam,
> >
> >
> > This is with reference to your mail received.
> >
> > We would like to inform you that the request for your telephone number
> > [protected] is under process and the reference number for the same is
> >[protected] , and you will be updated on the same shortly.
> >
> > For any of your detailed enquiries about any of the services of Tata
> > Indicom or rate plans, would request you to call at our 24 hours customer
> > service number i.e.121 toll free (from a Tata Indicom line) or
> > [protected](from any other telephone number) also you can log on to our
> > website www.tataindicom.com where you can manage your account online.
> >
> > Looking forward to provide the best of our services.
> >
> >
> > Thanking You.for Tata Teleservices (Maharashtra) Ltd.
> >
> > Sujeet
> > (Customer Service)
> >
> > -----Original Message-----
> > From: [protected]@gmail.com
> > Sent:[protected]:54:28.0
> > To : cs.[protected]@tatatel.co.in
> > Cc: null
> > Subject: Complaint against a Tata Photon plus agent - PARESH~~M3191495
> > [Note: Please don't change the subject for internal tracking purpose
> and
> > immediate action.
> > _____________________________
> >
> >
> > Hi Team,
> >
> > Just want to make complaint against one of the tata Photon plus agent.
> >
> > I have booked the TATAPhoton + from the agent on 18/11/2010 in Pune. He
> > told
> > that I will be getting some Bag along with the Tata Photon + connection.
> He
> > took Rs. 3000/- money from me.
> > Until now he didn't get back to me with my money [Rs.600] and bag. When
> > ever I tried to call him, he is responding to the calls.
> >
> > His details are as follows.
> >
> > *Name : Paresh
> > Ph: +[protected].*
> >
> > Could you please let me know the correct person regarding this if you are
> > not the right person?
Gmail - Re: Complaint against a Tata Photon plus agent - PARESH~~M3... https://mail.google.com/mail/?ui=2&ik=a78483ad40&view=pt&search=i...
3 of 7 7/9/2011 12:43 PM
> >
> > I hope you will come back to me regarding the issue.
> >
> > Regarding this I have raised a online complaint as well. The details are
> as
> > follows.
> > Complaint No : 222272.
> >
> > My contact number is +[protected]. Please help me in getting my
> money
> > [600] and tata photon bag.
> >
> >
> > Thanking you in advance.
> >
> >
> > Thanks,
> > Kotaiah Talary.
> >
> >
>
>
> --
> Yours
>
> Koti.. :)
>
>
--
Yours
Koti.. :)
Kotaiah Talary <[protected]@gmail.com> Thu, Dec 16, 2010 at 9:39 PM
To: cs.[protected]@tatatel.co.in
My Tata Photon account details are...
tata photon Phone number : [protected]
my phone number - [protected].
if you need any more details pleaase let me know.
[Quoted text hidden]
--
Yours
Koti.. :)
cs helpdesk <cs.[protected]@tatatel.co.in> Thu, Dec 16, 2010 at 9:39 PM
To: Kotaiah Talary <[protected]@gmail.com>
Gmail - Re: Complaint against a Tata Photon plus agent - PARESH~~M3... https://mail.google.com/mail/?ui=2&ik=a78483ad40&view=pt&search=i...
4 of 7 7/9/2011 12:43 PM
Dear Customer,
Thank you for writing to TATA Teleservices Maharashtra Ltd. Our team is working towards the resolution of your
query. We will get back to you at the earliest.
For further assistance you may call us for Postpaid on 121(toll free) from your TATA Indicom Phone or dial
[protected] from any other phone and for Prepaid connection dial 12524 (Toll Free) from your TATA Indicom Phone
or [protected] from any other phone.
Warm Regards,
Customer Care
TATA Teleservices Maharashtra Ltd.
P.S. This is a system generated e-mail, please do not reply.
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Kotaiah Talary <[protected]@gmail.com> Sun, Dec 19, 2010 at 11:03 PM
To: cs.[protected]@tatatel.co.in
Hello Team,
Gmail - Re: Complaint against a Tata Photon plus agent - PARESH~~M3... https://mail.google.com/mail/?ui=2&ik=a78483ad40&view=pt&search=i...
5 of 7 7/9/2011 12:43 PM
What is this? You told that it will be resolved before 17th December. Today It is 19th December. Still I didn't get my
money and bag.
What is the responsibility you are showing towards the customer's issues?
Thanks,
Kotaiah Talary....
[Quoted text hidden]
--
Yours
Koti.. :)
cs helpdesk <cs.[protected]@tatatel.co.in> Sun, Dec 19, 2010 at 11:03 PM
To: Kotaiah Talary <[protected]@gmail.com>
[Quoted text hidden]
Kotaiah Talary <[protected]@gmail.com> Tue, Dec 21, 2010 at 9:26 AM
To: cs.[protected]@tatatel.co.in
Hi Team,
Please Process my request [i need to get my money(600) and the photon bag]. Else please provide the next level
manager for escalation.
Thanking you in advance.
Thanks,
Kotiaiah Talary
[Quoted text hidden]
--
Yours
Koti.. :)
cs helpdesk <cs.[protected]@tatatel.co.in> Tue, Dec 21, 2010 at 9:26 AM
To: Kotaiah Talary <[protected]@gmail.com>
[Quoted text hidden]
Kotaiah Talary <[protected]@gmail.com> Fri, Jul 1, 2011 at 9:16 AM
To: cs helpdesk <cs.[protected]@tatatel.co.in>
Hi Team,
You have requested fro the mail regarding the tata photon issue... This is the first tie I have raised that I didn't
receive the my belongings from you people.
Related to this the details you have provided are as follows..
> > This is with reference to your mail received.
> >
> > We would like to inform you that the request for your telephone number
Gmail - Re: Complaint against a Tata Photon plus agent - PARESH~~M3... https://mail.google.com/mail/?ui=2&ik=a78483ad40&view=pt&search=i...
6 of 7 7/9/2011 12:43 PM
> > [protected] is under process and the reference number for the same is
> >[protected] , and you will be updated on the same shortly.
Please look into this and let me know your inputs.. If you are not able to resolve the issue [unable to delive my
bag to me, which i am elizible], please send your related manager who will take care of these details.
I hope this is clear to you.
Thanks
Kotaiah Talary
[protected] Forwarded message[protected]
From: <cs.[protected]@tatatel.co.in>
Date: Thu, Dec 16, 2010 at 6:35 PM
Subject: Re: Complaint against a Tata Photon plus agent - PARESH~~M3239401
[Quoted text hidden]
--
Yours
Koti.. :)
cs helpdesk <cs.[protected]@tatatel.co.in> Fri, Jul 1, 2011 at 9:16 AM
To: Kotaiah Talary <[protected]@gmail.com>
[Quoted text hidden]
Gmail - Re: Complaint against a Tata Photon plus agent - PARESH~~M3... https://mail.google.com/mail/?ui=2&ik=a78483ad40&view=pt&search=i...
7 of 7 7/9/2011 12:43 PM
**************************************
Could you please help me in this regard? Thanking you in advance.

Many Thanks,
Kotaiah Talary