Tata Photon Plus — TATA PHOTON PLUS Looting and Harassing customer - Inflated bill

Address:

Maharashtra

My tata photon plus no. is: [protected].

I held a Corporate connection 5GB plan for 550Rs monthly. My billing cycle was from 5th of the month - 4th of next month

For 15 days between 5th July and 20th July 2012, your system showed my usage as 10GB which was way above my normal usage of around 3-4GB. I stopped using your services immediately and I was sent a bill amounting to 3500Rs. I have written to you multiple times and called your customer service as well but my bill was not corrected.

Till date (Feb 2013) that bill is not corrected and every-time additional charges are added to the bill which now stands at Rs 3709. They keep emailing you after few days with the same old bill and call on your number asking you to pay the bill. When told about the bill issue they say that I will get my corrected bill in 2 days and nothing happens after that.

Compliant nos. that were raised during this time.
M10151063
M10528367
M12103506
M12123662
M12135393

People who responded but no-one resolved the issue.
Arvind Lal
Shyamsundar Saha
Rajasekhar Vadrevu
Anil
Sunil

I also informed you that that I will pay my bill as soon as corrected bill is sent to me. I must have written over 20 emails, constantly followed with you so sent me the correct bill but it was not done.

Next time you reply to this email, please make sure you mark your Nodal officer in CC.
My contact details can be found from my profile with you.

I surprises me to see that a brand like Tata is providing one of the worst customer services. I just hope that any of Tata officers see this email and take some action against its erring employees. Infact, I was threatened of court notice and legal consequences. I am not surprised why the brand image once Tata held, is tarnished.

Can I expect some decency from TATA? Do is going to compensate for the mental torture?