[Resolved]  Tata Photon Plus — worst internet service ever

Tata Photon Plus Complaints - WORST SERVICE — Tata Photon Plus Complaints - WORST SERVICE

Hi,

whomever it is concerned i am very sorry to say that i have never see such a WORST Service as TATA photon plus. its been 10 days i raised a request and the request number is[protected]. but till now i hav'nt recieved a single response from your side. After me calling continuously your executives come up saying they will send the executive after 2 hr, 3 hr and its been 10 days. Also truely speaking my photo plus is not working from 1 month and without usage i got the bill for this month along with payment due how funny!!. Its truely on my word my company started using this service and im planning to switch to other network. also i will make sure that i will raise this issue with Consumer forum.


To hel with ur sercive

TATA PHOTON PLUS LOOTING CUSTOMERS

I bought tata photon plus from chandigarh on 29.07.2010 I was told by the customer care that I would be given 200 Rs discount for 12 months on purchase of tata photon plus on my postpaid bill but when I purchased I was told that this offer is not applicable in chandigarh. Had I been told that before buying I would not have purchased tata photon connection.
Not only that when I got my second month bill i.e of September my bill was inflated by 384 Rs under the name HSIA usage charge, my bill was supposed to be 950 as I have opted for 5gb plan for Rs 950 and I have used only 3 gb but I was charged 1474 Rs . I cant understand why they are looting customers. When I analyzed my bill I found that my 1st bill was also inflated by 200 Rs, again in the name of HSIA usage name, when I called up the customer care the response was also not very positive I was supposed to get the refund of total 384+200 = 584 but was given only 500 Rs refund that too after calling them thrice and explaining them the tedious details of the bill .I was told by the customer care representative that it is not under his control to refund more than 500 Rs Have I not looked upon my 2nd bill they would continue charging and inflating my bill . I feel that there are many such innocent customers who are already in trap and are not aware of over billing .This post is to AWARE the TATA PHOTON PLUS customers to get aware of the over billing and fraud ness of tata photon billing and business strategy to loot INDIANS.

NAME: SAKET DOKANIA
TATA ACCOUNT NO[protected]

Tata Photon Plus — Worst network and worst service

Dear Sir,

I have purchased a Tata Photon Plus device on 3rd Sep 2010. Tata Photon Plus claims that this device has the speed up to 3.1 mbps but I did not get speed beyond 10kbps - 20kbps. Also customer care of tata frustrates the consumers a lot. We have to keep waiting for 10-20 mins just to get the call picked up on customer care.

The issue has not been resolved yet and Tata customer care says it will take 3-4 months to resolve this issue. You people say can you go with this tired, slow and poor service.

The service has really made me into a deep stress and frustration as I have suffer with a lot of loss of time/work and money just due to Tata Teleservices Ltd. Do you also know Tata teleservices made many consumers of our great India in deep stress and frustration just because of its worst service in India.

tataphoton plus — worst service

hello readers
before i write my compliant to you , i sincerely advice never think in dream to buy tata photon plus. worst is connectivity and sevices . their call centers and the Apex help desk team headed by Mrs sugna shetty is another wonders of the world . she is not less than a worst PM of some country . she is not bothered listening the customers problem . after i lost the patience in one year , t requested them to terminate the services and refund the cost of the device which is around Rs 3000/ they shamelessly say that they do not refund even if the termination of the services are for not providing the services from their end . one can imagine the extent of DADAGIRI by them.
with above . i request the regulatory authority to intervene in the matter to protect the interest of Innocent consumers . my broad band photon card no was [protected] . after 4 months of the complaint one Mrs savita working undr Mrs saguna shetty says they do not have any plan in hand to improve the signal strength and the connectivity. earlier the same lady was begging for time to install a new plant in one month time in succession . bu tall lies

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the Tata Photon Plus connection details.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata Photo plus sucks. I bought a tata photon plus 5 months back in univercel, The guys says that you will get up 1mps speed around the city area where I located but when I check it is around 10kbps to 256kbps max.When I call customer service they say 256kpbs if you are getting you don't have any problem and they say that it is mentioned the website and when I say why do I purchase if I'm getting 256kbps they say it is left to you. we never promised you will get this speed or that speed. Even they say they that can't rise any complaint on speed issues i should visit nearest service center if i want to get speed. Customer service representative lack of product knowledge, one is even try to call my tataphoton number and say you are not reachable. They are least bothered about customer complaints and they never get back to you with any resolution but they will start defending that, we never promised and you are getting what is the website. They never look into the problem and they will give a call to me and say you complaint is resolved when I asked what was my complaint they say give me a min. when I talk to team lead or floor supervisor he even don't know what was my complaint and he picks the call and had some script to say to me.
Each CSR I spoke they have different views on speed and not sure where to raise the complaint or not, some even gave me fake information saying that our engg will come and check and fix it but no one till now turned up. I raised the complaint regarding this on website and also by sending email till now no response given and they are least bothered about it. What type of customer service is this cheating customer with fake information.

Finally, I decide that I spent lot of money and lets stop this service.

The above number[protected] is not reachable always I get number is busy and the email clearly says that is they are least bothered to paste the script.

BSNL service is best compare to this at-least they tried they best to solve the problem and they value customers.

don't ever go for tataphoton plus. They are miserable and pathetic.