Tata Photon + — Error 678

 
17 Reviews
Pune, Maharashtra, India
 amit-sharma
I am a Tata Photon Customer since last two and a half month. Two months ago, the vendor shop from which I bought Tata Photon connection (USB) shut down for inexplicable reasons. Simultaneously, the USB started giving problems. After much effort, Main Office was located at Fatima Nagar. The agency guided me to service center. The USB was returned by the company, denoted as U/S and a DOA to provide new USB was issued. AM was contacted since Main Office was not entertaining the issue at all. Incidently, few customer support person do not knowhow to behave with customers. Its been a month after that, each time USB modem is connected, it demands an activation and shows error 678. It has been a daily tustle to express the helplessness. The money paid to activate and use airtime has gone in vain and the effort in getting a modem replaced also has lead to harrasment. No results till now. It seems. the technical team is working, that is all I come to know when I talk each day
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Comments

Error 678 — Error 678

Sir,
I am getting error 678 while connecting to the net (Dial up).
Compalint thru 1500 does not respond. Please help me.
hi i have the tata photon internet and when i connect the internet now its showing the error of 678 so pls advise me what should i do right now pls reply me fast
hi i have the tata photon internet and when i connect the internet now its showing the error of 678 so pls advise me what should i do
Error 678:remote computer is not responding from 23rd september 2010.please do the need ful



regards
indraprastha shelters pvt.ltd
refer this link

http://shanmuganathan.in/tata-photon-error-678.html
i HAVE PURCHASED TATA PHOTON PLUS PREPAID ON 14.02.2011 FROM CROMA AT 7.24 PM. i WAS ASSURED BY THE DEALER THAT THE INTERNET SERVICE WILL ACTIVATED WITHIN HALF AN HOUR. HOWEVER EVNE TRYING NUMEROUS TIME AFTER THE PRESCRIBED HALF AN HOUR ERROR678 KEPT POPPING. TATA OHOTON HELPLINE INFORMED ME THAT DEALER HAD NOT ACTIVATED THE CONNECTION AND HENCE THE ERROR WAS COMING. I CONTACTED CROMA AT [protected] WHERE I WAS TOLD THAT CROMA FORT WOULD BE ASKED TO CONTACT ME. BUT EVEN FOR WAITING FOR AN HOUR NO ONE FROM CROMA FORT CONATCTED ME.

GIVEN THE PRODUCT FROM TATA I EXPECTED BETTER SERVICE AND GRIEVANCE RESOLUTION.

tata photon /tata photon whiz modem — modem not support properly

i am purhased one tata photon winz modom CM - 200 ( No.:- [protected] ) at bidar harsh mobile near gurunanak gate, Shivalika Complex dated on 25.02.2011 at that time retailer sale old modam who is not working properly & he is also not aware about that and tata photon (Area Sales Manager ) Mr. Prashant Nagar Not given proper respoce last 15 days. day before yesterday he is give me old modam as a replacement this modam also not support on my systeem i need new proper modam or my paid amount
Error 678 what to do? to much problem. work only for 2 to 3 days. my contact no is [protected] call me i will give you connection no too. Poras Patel
My Tata Photon+ reports the same error 678. I contacted customer care and they gave me some steps to follow. I contacted them 10-15 times in 24 hours and they couldn't fix the problem. I raised complaint and they told they will fix it in 24 hours. Next day an engineers called me and fixed up an appointment and he didn't truned up. Again I called customer care people and reported this. They told the timeline 24 hours they told was a "Technical Error" and they will fix it in 48 hours. It has been 4 days since I reported the problem and nobody called me and my issue is not yet resolved. it's my advice ..."NEVER GO FOR TATA PHOTON+ ". I am planning to go for some other connection.
Never go for TATA PHOTON PLUS!!!They don't have any deadline for fixing issue. When I registered the complaing they tol your isue will be fixed in 24 hours.Next day they told you reolution time is set as 48 hours. Next day they told another date..It has been more than one week...Nobody is responding to my complaint and my issue is not yet reslved..If they don't fix it today I'll start threads on consumer complaint portals againt TATA PHOTON PLUS to show TATA PHOTON guys that we "CUTOMERS ARE NOT STUPIDS..."

CROMA, fatima nagar, pune — NOT DOING GOOD DEAL

I am ashok kushwaha. I purchased LCD and i am using it form 11 months. One day i have problem in my LCD i called help form them they came and said me that the will do it later. But now it past 8 days i am not getting any response form their side.They are not dealing good with their customers.
Hi I have a tata photon plus prepaid connection. When I am tryhing to connect it the device showing a message like Error 678 the remot computer did not respond and
error 734 The ppp link control protocol was terminated

Two days before only I have recharged the device with Rs. 500

Coulu you please help me. What can I do in this situation.

Please do the needfull.


Thanks
Farahnaz
[protected]
tata photo plus is very bad service error 678 is the main issue in this connection. I am going to consumer court to file case. Please start reacting to this type of bad companies. i am that fed up with tata photon plus.

[protected]
while iam using tata photon whiz the device automaticaly loss from the system. pls give me a solution..
ITS CORRECT THAT TATA PHOTON + IS VERY WORST PRODUCT AND THEY PROVIDE POOR CUSTOMER CARE SERVICE. I ALSO VICTIM OF THAT PRODUCT. MY TATA PHOTON + NO IS [protected]
It is most unreliable net work i have seen...i advice all net users not to go for TATA Docomo, for few day they give good service and the say bye bye

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    Tata Photon + - Error 678