[Resolved]  Tata Photon Whiz Dialer — Why my main balance is reduced if i am accessing internet in Home Zone only

TATA Indicom — Why main balance is reduces if I am using home zone in home zone only

Respected Sir/ Madam,
I am Monalisa Ashok Shinde using internet by Tata Photon Whiz Diler.
Now I recharged my sim [protected] for Rs.199/- for accessing home zone plan. Then I received a sms that recharge is successful. But still when i access internet balance is reduced from my main balance!!!

Since I have a Desktop computer, Inever change the position. I already used Home zone at same place & I have recharged by same shop then why this happened??

Please inform me as early as possible!!

Thanks!

Dear Mr. Monalisa Ashok Shinde,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that we are unable to trace your records with the given Tata Photon Whiz connection number.

We request you to kindly provide us your available Tata Photon Whiz connection details, your email id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Ms. Monalisa,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per your complaint vide docket number [protected], cross cheked from the relevant team; as you have not used internet, from home zone server for the same balance got deducted.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Well, I would like to comment on the above situation...If Monalisa is using a desktop, so she will not change the location I assume...Then another case arising is that Tata is using Tie-up network of other network provider's...and Tata is switching Monalisa's network to that and charging her...This particular problem has happened to me...Tata DOCOMO put my mobile to 'Idea' network even they have Docomo network and charged me like anything...

respected sir,
i m a tata photon whiz prepaid user.I recharged rs 199/-but i cannot access the connection so please help me.my tataphoton no. is [protected] and my emai id is [protected]@gmail.com