Tata Sky Complaints & Reviews

Hi,

My subscriber ID [protected] in the name of Chirantan Mukherji is a long standing relationship with Tata Sky. Although the initial years has been good service but due to very unprofessional and poorly managed illogical processes of Tata Sky, as a customer, I stand aggrieved and disappointed.



On the 3rd of Feb, 2010 I had recharged my account through the Tata Sky webpage for Rs 450 using the Internet Banking route. Although the bank processed the transaction successfully on the 4th of Feb (vide payment ID[protected], when I lodged a complaint (vide complaint number-1-[protected]) with Tata Sky on the 10th Feb, 2010 I was asked to wait for 72 hours for their feedback. This, when I have given the transaction ID of the ICICI Bank payment. I failed to understand why.

Even after 24 hrs when no one from Tata Sky called me at my registered mobile number, I called the customer care back and they transferred my call to the escalation desk, where I was told that they will check with Tata Sky’s third party called “Bill Desk” and let me know the status.

Today, I got a call from the escalation dept of customer care that the amount of Rs 450 has been received and credited to Bill Desk. However, due to some fault this was not credited to Tata Sky.

They ensured me that I will get the refund of Rs 450 within the next 10 calendar days. I do not know why this should take that long.

When I asked whether they will keep my account active, during the waiting period if I do not recharge, they politely refused saying they cannot. Again, the fault of money not reaching Tata Sky is completely Tata Sky’s fault because of their faulty processes. This kind of recharge problems happen quite frequently.



As a loyal customer of Tata Sky I can only say that quality of service is at question and they are interested in new connections but not in maintaining existing ones.



I have taken a conscious decision to switch to a different DTH service provider, being completely harassed by Tata Sky’s errant processes. I seek a final redressal with the company, failing which I will post my experience with the Consumer for a.



Thanks and regards,

Chirantan Mukherji.

This is with reference to a shocking handling of online payment by Tata Sky. My ordeal goes like this.

1. On 02-Feb-10 (before due date), self logged into my tata sky account to make a online re-charge directly from my ICICI Bank Account.

2. The transaction started and once the amount got debited from my account, the provider response said " The transaction failed due to unknown reason.

3. I immediately got in touch with Tata Sky and told them not to disconnect my connection as the payment is already made and the transaction has failed. They asked me to mail the details to support team who will revert back. No assurance was given to me for the connection to be available.Mail was sent on 03-Feb-10.

4. My connection was disconnected saying " I have not paid the dues", on shouting at them, one Ms. Priyadarshini came online and temporarily charged Rs 75. I told her that she should put more money, as I am sure the money will exhaust in 1-2 days. She assured she would take care of the issue.

5. I got a revert two days on 05-Feb-10, that transaction has failed and that money will get credited back in 5-7 working days. Service Request Reference Number of Tata Sky : 1-[protected]

6. On 10-Jan-10, I noticed that amount has still not come and only one day was left for the connection to be disconnected. I called tata sky again and told them no to disconnect and to follow up and get the payment into my account. Again assurance, that they will inform some concerned bangalore team and get back.

7. On 11-Jan-10, the connection was terminated again. On speaking to one Mr. Srikanth, he says the issue is not his domain (Tata Sky Domain), since bill desk has not processed it. On asking him, what I should do, he says it's for bill desk to pay and we tata sky are no way responsible. He curtly said that if i want to continue services, i pay the amount needed. He was so curt, that he asked me to go to any forum, papers and complain. I even asked him to follow up with Bill desk, he said i will take request that's all, but it's not mandatory for them.

Till date I have received no money, no call from tata sky. I am running behind bill desk now to get the money and no one is taking any responsibility.

Primarily it's the responsibility of the Service provider to ensure money is credited back in case of failed transactions. It seems the law is not there or it's being vaguely implemented.

Please help and i request all users of Tata sky to be aware that tata sky does not help in any way for failed transactions. So think twice before making any internet transactions. They are behind money and behave worser than some companies which first ask to pay before the complaint is even addressed.

Be careful about taking TATA SKY itself.

I am one of their oldest customer and even have tata sky plus. They customer handling at times is so poor and their handling of this case is

I am shocked by this. Please help me get justice.

Anoop

I AM A TATSKY SUBSCRIBER WITH SUBSCRIBER ID [protected]. WE HAD SUBSCRIBED FOR THE ACTIVE ENGLISH PACKAGE FOR A MONTH JUST FOR TRIAL PURPOSE. I HAVE TO SAY IT WITH GREAT REGRET THAT I AM NOT AT ALL SATISFIED WITH THE SERVICE PROVIDED AND AM COMPLETELY DISAPPOINTED EVEN BY YOUR CUSTOMER CARE SERVICE. WE HAVE BEEN FACING SOME PROBLEMS REGARDING THE USAGE OF ACTIVE ENGLISH AND WE CONTACTED YOUR CUSTOMER CARE FOR SOME HELP QUITE A LOT MANY TIMES BUT WERE NOT PROVIDED WITH ANY SATISFACTORY HELP. I HAVE TO SAY IT WITH GREAT PAIN AND REGRET THAT I WOULD LIKE TO DISCONTINUE YOUR SERVICE BECAUSE OF SUCH DISAPPOINTED SERVICES.

I purchased 2 Tatasky connections in Jan 2010 from different dealers in Vasant Kunj, New Delhi. I was told that the set top box are the latest available and from the latest stock.
The person who came from Tatasky also did not tell us that now MPEG4 set top boxes are being sold at the same price as the one purchased by us.
On taking up the matter with Tatasky directly they told us that it is a dealer problem and the set top boxes have been activated so they cannot change the same.
I would like to take this matter strongly with Tatasky and would like to get my set top boxes changed to MPEG4 compliant boxes.
Also, I would not like other consumers be cheated on the same.

Jagdish Bhola
Ph - [protected]

I have paid annual subscription for all channels on Tatasky and was receiving the same. Recently Tata sky have discontinued DD Tamil channel -Podigai, a free channel, without any notice or intimation
This is against the terms of the agreement
My id is [protected]
G.Ramdas, Chennai

On website "www.tatasky.com" there is no option to pay renewal subscription through Internet Banking. I went through the instructions given in 'Ways to Recharge' (through by Credit Card), but I could not find any such option to pay through Internet Banking. Then I contacted on helpline[protected], but was not clarified and no proper guidance was received. Tatasky Ltd. has to investigate the matter and make available the 'recharge through Internet Banking' facility to subscribers.

We are extremely sorry to note that the DD Podhigai channel is not available from today onwards without any intimation[13/01/2010]. We are depending on this Govt channel for correct news. Earlier also you have withdrawn this channel for a few days and restored it subsequently. It is regretted that instead of adding a new channel they have withdrawn an important channel that too during our important festival PONGAL which should be restored immediately.

I am new to tata sky .there is no doubt about the service offered by tata sky.I only request u to please add Qtv and peace tv in packeges.Because i am watching these channels from very long time.
Kindly look into the matters.

I own a TATA SKY connection with consumer id number [protected] registered in my own name.
I ahd made an online recharge for Rs 600/ on 26 Dec 2009 through the web portal of TATA SKY through net banking in ICICI account[protected] which is also in my name.
The message of a successful transaction was displayed with transaction number from ICICI Bank as MICI [protected].
The amount was debited from my account even.
However, the same has not been reflected by TATA SKY till date and i have had to call and waste about Rs[protected] on their helpline numbers which are half the time playing recorded voices.
ICICI has washed its hands off saying that the transaction is successful.
However TATA SKY also does not accept the transaction.
I ahve made numerous calls and also mailed to both agenciews to solve this issue, however, both are blaming each other.
I intend taking legal action and sue both for the harrassment.
Kindly advise.

Sandeep

My Customer Id is [protected].
In my area recharge coupon availability is almost nil. You have recently discontinued the coupon card. I do not use credit card. Please inform me how I could recharge the rental. Also, please do not disconnect my line. I shall recharge at the earliest of its availability.
Sincerely Yours,
Pulak Dasgupta.

Hi ,

I recently renewed my Tata Sky connection which had an offer of a polo watch for 499 / - which says the worth of the actual watch is 3500 /- . This is a pathetic offer and a low standard business model by Tata's which i am surprised , i think the Tata Sky management is highly non professional .

This watch is not even worth 300/- Rs and when it reached me it was without any invoice and was non functional , after several mails to [protected]@tatasky.com , there is no one who responds back . Tata customer support has no clue to this Polo watch vendor , this product is no where worth to be even displayed and used

Shame on Tata Sky and Deal4all for this bad business acumen and not responding to the customers .

--- On Fri, 1/1/10, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Tata Sky Fraud in the name of Non-Standard Installation- Cheap Tactics-Unfair Trade Practice
To: "Tata Sky" <[protected]@tatasky.com>
Date: Friday, 1 January, 2010, 2:01 AM

TATA SKY Fraud in the name of Non-Standard Installation-Cheap Tactics-Unfair Trade Practice

Subscriber ID: [protected]



Keep on checking your statements, TATA SKY used to Cheat by charging unnecessarily from your account. ---UNFAIR TRADE PRACTICE.



On Dec 26, 2009:

1. Paid Rs 1500-00 for Second Connection in Previous I.D. i.e. Rs 125*12=1500 125*12= 1500-00

2. Paid Rs 450-00 for Add on Life Style Gold Pack 450-00

3. Paid Rs 3025 for the annual Subscription for Super Saver pack 3025-00

4. Paid Rs 1599 for the purchase of New Digicomp (Set top box) 1599-00

Total Rs 6574-00

The installation had been made on 30th Dec 2009



Kindly look in to the following factor:
Current Balance as on Friday, January 01, 2010 is Rs 1,383=56

Due Date is 03/12/2010

1. About two days back the balance was Rs 1500/- and due date was of June 2011

2. In one day it comes down near about Rs 5/- and due date remains the same of June 2011.

3. On 1st Jan 2010 when I checked my balance it is 1383.56 and on TV Screen of TATA SKY it has been mentioned that Rs 100/- deducted for Unstandard installation. Though on the visit of installation to Second connection Rs 50/- had been collected by the Service Engineer and it has not been declared that it is NON-Standard installation and no approval from the customers are being taken if it is unstandard installation.

4. Tata’s name has not ethics of business. You should reconsider thrice to opt for TATA’s product.

5. Tata is a great cheater you should not blindly trust on them. They have made draconian laws of their own.

6. You have to build clean image not to defraud with the customers by adopting cheap tactics.

7. I made numerous complaints with TATA Sky that there are number of pixallations on the TV Screen. But it was not removed. According to The Tata SKY that if there is problem of pixellations then we shall get it checked. As it was a new installation and free of cost has been promised but TATA has dodged me by charging Rs 100/- for Non Standard installation and Rs 50/- in cash. Still my balance that how much I have paid is not mentioned on the Account Balance in my https://mytatasky.com/portal/auth/portal/subs/My%20Account/My%20Balance;jsession...⇄ Portal.

Yours Sincerely,

Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road, Phagwara (Pb)



----- Original Message -----

From: "rajneesh madhok" <[protected]@bsnl.in>

To: <[protected]@tatasky.com>

Sent: Wednesday, December 30, 2009 6:21 PM

Subject: Re: Tata Sky Ridiculous Customer Care, This is really bull S*******t. A big fraud company



> Sir,
> Kindly go through the Subscriber I.D. Sent to you earlier also. Go through
> the that has been replied by you. It is very well mentioned in the E-mail
> regarding the Subscriber i.d.
> Regards,
> Rajneesh Madhok
> Customer I.D. No. [protected]
> ----- Original Message -----
> From: <[protected]@tatasky.com>
> To: <[protected]@bsnl.in>
> Cc: <[protected]@bsnl.in>
> Sent: Wednesday, December 30, 2009 3:03 PM
> Subject: RE: Tata Sky Ridiculous Customer Care, This is really bull
> S*******t. A big fraud company
>
>
>
> Dear Subscriber,
>
> This is with reference to your web query regarding the Feedback on Services
>
> Your request cannot be processed kindly provide us the Subcriber ID
>
> We appreciate your effort in taking time to write to us.
>
> the meantime, for any further assistance, please feel free to call us on
> the Tata Sky helpline
>
> From MTNL/BSNL :[protected]local charges apply)
> From West : [protected]
> From East/South : [protected]
> From North : [protected]
>
> Or write to us at [protected]@tatasky.com.
>
> Thank you for your valuable association with us. Assuring you of our best
> services at all times.
>
> Warm regards,
>
>
> Tata Sky Customer Care
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> [THREAD ID:1-2MNE4U6]
>
>
>
> -----Original Message-----
>
> From: [protected]@bsnl.in
> Sent: 29/12/2009 09:28:36 PM
> To: "TATA SKY" <[protected]@tatasky.com>; "Bimal Khemani"
> <bimal.[protected]@gmail.com>
> Subject: Tata Sky Ridiculous Customer Care, This is really bull S*******t.
> A big fraud company
>
> To
> December 29, 2009
> Tata Sky Customer Care.
>
> This is fourth E-mail and Third Reminder in writing.
>
>
>
> Free installation means that you will have to pay Rs 50/- for the second
> hand lead installed by the Service Engineer of TATA SKY. It is customers
> fault that if the specific lead is not provided by TATA SKY, The Customer
> Care Executive defines.
>
>
>
> TATA SKY Ridiculous Customer Care. This is really bull S*****t. A big FRAUD.
>
>
>
> Its a great experience to get connection from M/s Happy Satelite & Telecom,
> Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar
> Contact No.[protected],[protected],[protected] E-mail:
> [protected]@hotmail.com and the connection from TATA SKY.
>
> 1. The TATA SKY Service Engineer charge Rs 50/- for the Joining
> connection. The lead to install the connection. On talking to the Tata Sky
> Service Centre at Bangalore and Chandigarh office they approved the charges.
> Whereas all the charges have been paid to TATA SKY at the time of purchase
> of the connection. It is a very sordid tale that after getting all the
> payments, the customers are being harassed for no fault of their.
>
> 2. When I reported the matter to the TATA Sky officials that the picture
> quality is too bad and there are pixels on the picture they are providing
> this or that excuse. If we install the Cable connection on that particular
> TV then there are no pixels but the TATA officials will try to convince that
> you are at fault those have opted TATA for better picture quality. It is
> your whim.
>
> 3. Why not TATA charges fifty at the time of sale of the connection. Why
> there are demands on getting installation.
>
> 4. The Service Engineer says that the connecting cable has not been in
> your Set top box. When the Service Engineer has opened himself the Set top
> box then it is the fault of the company or the customer that this and this
> item is short in the box. The Customer Care Executives of Bangalore,
> Chandigarh, Jalandhar. The call made to [protected] at 1:38 PM today and
> informed that the Service Engineer demands Rs 50/-. The officials directed
> to contact at Chandigarh office Then called to Chandigarh office
>[protected] at 1:55 PM and informed them that there are pixels on the
> screen and the Service Engineer is demanding Rs 50/-. The reply got that
> your it is a fault of your TV Set and the demand of Rs 50/- by Service
> Enginer is genuine. If the lead is short then you should make call to the
> dealer from where you purchased the Set Top box. Then called the dealer at
>[protected], the dealer did not picked the receiver at 2:13 PM. Then tried
> the second number of the dealer[protected], the dealer attended to the call
> and told that the company has not provided the said lead in the box so you
> will have to pay. He had no reply about the pixels on the screen.
>
> 5. Company executives say that the crystal clear picture quality is not
> promised. If you get pixels in picture then it is not our fault.
>
> 6. Pixellation problems can not be solved by TATA SKY.
>
> 7. It is really awful when I paid Rs 6574/- and still as per your demand
> I paid all the money, it is really painful when a Service Engineer
> approaches your home and demands for the meager amount of Rs 50/-. It would
> have been better that you would have charged Rs 50/- more when I had paid Rs
> 6574/- to the dealer. It looks very absurd and
>
> 8. I salute TATAs customer friendly behaviour who taught me the lessons
> to extort money at every point and keep on justifying your points. The
> amount of Rs 50/- for connecting lead is an injustice with a customer which
> can not be tolerated at any cost. It is a mockery of Customer Care and our
> system.
>
> 9. This is the exemplary Customer Care of TATAs.
>
> 10. It means that resourceful persons have strong backing and can manipulate
> their shortcomings by befooling the customers by making stupid versions. I
> spent more than Rs 100/- to make calls but they people dont give ear to
> your pleadings. It is blatant rape of the justice with a customer.
>
> 11. The customer care Executives dont reply with logic but favour whatever
> their Service Engineer says.
>
> 12. It hardly matters that you keep on satisfying the customers by lip
> promises and searching out the faults in the customer. No doubt the laws
> exist but its strict implementation is lacking because of persistent
> political interference. When a customer has paid the price and all the dues
> have been paid then where it is written that this connection is not a part
> of the installation. When a customer has paid the full price demanded by
> TATA SKY. Then which lead is to be fitted in the connection, IS IT THE DUTY
> OF THE CUSTOMER TO PROVIDE THAT LEAD AND THE CUSTOMER CARE EXECUTIVES ARE SO
> COURTEOUS THOSE ARE PAID FOR MAKING MOCKERY OF CUSTOMER FRIENDLY RELATIONS.
>
> 13. I made on paying for Add on Package like Rs 450 for Life Style Gold Pack
> in addition to Rs 3025 for Super Saver Pack, again Rs 1500/- for annual
> subscription and Rs 1599/- for Digicomp. Total payment I made Rs 6574/-.
> The installation is free directed to me at the time of purchase.
>
> 14. On getting installation the Service Engineer connected with an old
> Connecting connection and charged Rs 50/- from me which the Customer Care
> admit that this charges is valid. I hope Either I am so stupid who can not
> understand the meaning of Installation free or the TATA SKY is so
> INTELLIGENT that it knows that how to defraud the customer.
>
> 15. This is unethical practice of TATA SKY.
>
> Rajneesh Madhok,
>
> B-xxx/63, Nehru nagar, St. no. 2,
>
> Railway Road,
>
> Phagwara-144401
>
> Ph:[protected]O), 268210 (R),[protected]
>
> Tele-fax:[protected], E-mail: [protected]@yahoo.com ,
> [protected]@bsnl.in
>
>
>
> ----- Original Message -----
>
> From: rajneesh madhok
>
> To: TATA SKY
>
> Sent: Monday, December 28, 2009 9:19 PM
>
> Subject: Pathetic cutomer and Engineering services of TATA SKY, Thanks for
> spoiling the day for waiting daily labour engineer of TATA SKY
>
>
>
> Third E-mail: SECOND REMINDER IN WRITING, IN ADDITION TO NUMEROUS CALLS.
>
> To
> December 28, 2009
>
> Tata Sky Customer Care
> Subject: Pathetic Customer and Engineering Services of TATA SKY, THANKS
> FOR SPOILING THE DAY AND GOT GOOD EXPERIENCE WITH YOUR SERVICE.
> I am the old customer of TATA SKY. I took add on connection with my already
> running connection of TATA SKY and paid all the dues for one year in
> advance.
>
> 1. Paid Rs 3025/- for annual subscription for Super Saver pack. The
> dealer has not provided any receipt to me for this.
>
> 2. Paid Rs 1500-00 for one year Subscription i.e. Rs 125*12=1500. When
> in all the schemes the payment made in advance is customer friendly schemes.
> As in Life Style Gold pack if we pay for 10 months the company gives us the
> credit for 12 months. That is only Rs 45/- per month scheme. As I paid for
> 12 months in advance the company has not given any concession to me. Now I
> am entitled to claim for One year interest for the payment made in advance
> which the company has kept in its account. But TATAs have great reputation
> and so if they dont keep the interest of customers in mind then I am sure
> the company will lose its customers in long run.
>
> 3. I got call from TATA SKY from its Service Centre No. [protected] that
> tomorrow the Service Engineer will come to your place to install the ADD ON
> connection with Parental connection I kept on waiting for the arrival of the
> Engineer but no one reported.
>
> 4. I got call from Tata Sky Bangalore office from [protected] and I
> told to the Madam on the line about my grievances that I am unable to
> register in TATA SKY and provided the details of my account. As I had
> previously maintaining my VSNL connection so my E-mail i.d. was
> [protected]@vsnl.net but from the last about one year I have opted the
> BSNL broadband connection so obviously me E-mail i.d. maintained with VSNL
> will also be inactivated. I narrated this grievances and told to the
> concerned Madam to make changes in my Biodata furnished with the new E-mail
> i.d. She made the changes as per her reply. But when today I tried to get
> the registration I could not do so. A great mockery of Customer Care. IT
> TAKE YEARS TO UPDATE THE RECORDS. The Woman who called me was asking when
> the Engineer will come to install the new connection? She needs updating
> from me and there is no body to confirm about the date and time of
> installation.
>
> 5. I we keep on making complaints it seems that it fall on deaf ears. If
> TATA SKY has no provision to install the connection then also there is
> nothing to worry, kindly remove all the services provided with equipment and
> I shall willingly opt for the local Cable connection those can come to
> attend the complaint at a phone call even.
>
> 6. If the Engineer has no time to visit then why he had committed to
> come tomorrow. Secondly there is not time when he will come. Thirdly there
> is Power-cuts and due to power-cuts it will not be possible to check the
> efficiency of the connection. So, keep in mind about the power running
> aspect.
>
> 7. Keep in consideration the signal problem. Last time when I had
> installed the Dish there was very low signal and there were too much pixels
> on the screen.
>
> 8. Tata Sky has no Engineer employed on permanent basis. They people
> pick daily wages persons those are not professional, and have no basic
> manners to talk and communicate even.
>
> 9. Is there any solution with TATA SKY to my problems?
>
> 10. Should I shift to Cable or to Airtel those have atleast good customer
> Care.
>
> 11. Yesterday I kept on dialing to the Cusomer Care number 0172- the
> Chandigarh landline number and got a wonderful experience that your call in
> on wait, keep patience and dont get frustrated as I got hold of 7 minutes
> to get connected, waited for 25 minutes of STD call for being directed from
> one man to another, keep on dialing one person then to another then the new
> number will be given to you to solve the problem.
>
> 12. TATA SKY means the Customer Care is in the sky and the so called
> engineers are existing in heaven. To please them one have to meditate
> continuously for years.
>
> 13. When my brand new box which is facing the dust will be installed. I
> dont know. Someone angel will come from the sky to get it installed till
> then meditate for his arrival.
>
> 14. Tata has not approached the customer to get his connection recharged,
> the facilities to recharge is available 25 Kms from our place. The payment
> made of one year in advance has no credit by TATA which is clear-cut
> violation of Advances received by the company under RBI guidelines. As the
> company has received payment for the preceding one without give any benefit
> to the customer.
>
>
>
> Rajneesh Madhok,
>
> B-xxx/63, Nehru Nagar,
>
> St. No. 2, Railway Road,
>
> Phagwara-144401 (Pb)
>
> Ph:[protected]O), 268210 (R),[protected]
>
> Tele-fax:[protected], E-mail: [protected]@yahoo.com
>
> Second E-mail/ First Reminder in writing.
>
> ----- Original Message -----
>
> From: rajneesh madhok
>
> To: [protected]@tatasky.com
>
> Sent: Sunday, December 27, 2009 2:30 PM
>
> Subject: Re: Auto Response: Service Request Reference Number: 1-[protected]
>
>
>
> To
>
> Tata Sky Customer Care
>
>
>
> SUB: DEFICIENCY IN SERVICE.
>
> Customer I.D. No. [protected]
>
> Sir,
>
> This is with reference to a call made to me from landline number
>[protected] from Tata Sky at my Mobile Number[protected]. The concerned
> official intimated me that a new Dish of TATA SKY has to be installed at
> your house. I said yes then he said the Service Engineer will come tomorrow
> to install the dish and disconnected the phone. Then I made call to this
> number from my landline number[protected] and intimated him that I am the
> old customer of TATA SKY and the connection is ADD-ON connection. He argued
> that the information provided to me from the dealer is that it is new
> connection. Then I said Sir, it is ADD-ON Connection and the payment I have
> made for one year subscription for the ADD-ON connection. He said in my
> record it is new connection. I was helpless that how he can be convinced.
> Then I requested him to provide me Customer Care number. Then I made call to
> the cusotmer Care at Chandigarh's landline number and enquired about my
> Account balance. The account balance provided to me by the Executive was
> another cumbersome story. He had the knowledge that the amount of Rs 3025
> and Rs 450 for Life style Gold Pack = Rs 3475 had been credited in my
> account. But on my query that TATA SKY
>
> Screen is showing the balance of Rs 1500/-. He had no clarification to it.
> Then I said I had paid Rs 1500 for the second ADD-ON connection. He was not
> having the knowledge that for what purpose Rs 1500 is being credited. I said
> Rs 1500 had been paid for One year subscription for ADD-ON Connection to my
> previous I.D. He said i shall confirm about it what is it. There is no
> written reply by TATA SKY and the intimation they only provide that your
> balance is Rs 1500/- What a cumbersome and dodzing story of TATA SKY.
>
> Yours truly,
>
> Rajneesh Madhok,
>
> Phagwara
> First E-mail Response
> ----- Original Message -----
>
> From: [protected]@tatasky.com
>
> To: [protected]@bsnl.in
>
> Sent: Saturday, December 26, 2009 11:19 PM
>
> Subject: Auto Response: Service Request Reference Number: 1-[protected]
>
>
>
> Dear Subscriber,
>
>
>
> Thank you for writing in to Tata Sky.
>
>
>
> Your 'Service request reference number' is 1-[protected].
>
>
>
> We request you to quote this 'Service request reference number' or your
> 'Subscriber ID' in all future correspondence with Tata Sky pertaining to
> this request.
>
>
>
> Please note that this is an automated response only acknowledging receipt of
> your e-mail. We will respond to your request by 27/12/2009 11:19:39 PM.
>
>
>
> Should you require immediate assistance on this request registered with us,
> you can reach us on the Tata Sky helpline numbers mentioned below:
>
>
>
> From MTNL/BSNL lines :[protected]
>
> West :[protected]
>
> East /South :[protected]
>
> North :[protected]
>
>
>
> Alternately, as a subscriber of Tata Sky you can manage your Tata Sky
> account online through www.tatasky.com by becoming a registered user of 'My
> Tata Sky'. On My Tata Sky you can:
>
>
>
> 1. Recharge your Tata Sky account online through your credit card/ net
> banking account. You can even pay your subscription fee for an entire year
> if you wish!
>
> 2. Order a movie on Showcase
>
> 3. View the last 6 monthly statements
>
> 4. Watch more channels by upgrading your Base Pack or adding an Add On
> Pack
>
> 5. Stay informed on exclusive offers and promotions for Tata Sky
> subscribers!
>
>
>
> So register and manage your Tata Sky account with just a click!
>
>
>
> Warm regards,
>
> Tata Sky Customer Care
>
> [THREAD ID: 1-2MCGVHV]
>
> First E-mail intimating regarding deficiency in service.
>
> -----Original Message-----
> From: [protected]@bsnl.in
> Sent: 26/12/2009 11:18:48 PM
> To: [protected]@tatasky.com
> Subject: Paid for one year subscription under Add on Pack TATA Sky credit
> for 6 months/ Customer Care Executive don't care for cutomers' pleadings
>
>
>
> The Tata Sky, Decemeber 26,2009
> Bombay Dyeing AO building
> Pandurang Budhkar Marg
> Worli
> Mumbai 400 025
> India
> Phone: +[protected]
> Fax: +[protected]
> Email: [protected]@tatasky.com
> Website: www.tatasky.com
>
> SUB:
>
> 1. DEFFICIENCY IN SERVICE
>
> 2. Paid for One year Subscription under ADD On PACK company credit for 6
> months packs. Is there any body to hear the pleadings of the customer.
>
> Customer I.D. No. [protected]
>
> Sir/Madam,
>
> I am the old customer to Tata Sky. I paid this much amount and the charges
> to be adjusted is as under. Either Tata Sky executives don't care about the
> requests of the customer or are so careless that they don't have time to go
> through the requests of customers.
>
> 1. I paid Rs. 1599-00 for the purchase of new Digicam (Set top box)=
> 1599-00
>
> 2. I paid Rs 3025-00 for the annual subscription for Super Saver pack=
> 3025-00
>
> 3. I paid Rs 1500-00 for ADD ON PACK i.e. Rs 125*12=1500 =
> 1500-00 (The charges paid of annual pack but Tata Sky sent message for the
> subscription of 6 months. THIS IS ADD-ON CONNECTION
> NOT A NEW CONNECTION SO THE CHARGES ARE OF ONE YEAR.
>
> 4. .I paid Rs. 450-00 for Subscription for Life style Gold pack
> = 450-00
>
> 5.
> Total Rs 6574-00
>
> 6. .I got message from Tata Sky on 26 Dec 2009 at 20:43 PM. The contents
> are that TATA SKY package request completed and current account balance is
> Rs 1500-00, Due date[protected]. Sir, Either I am very weak in maths or you
> are so intelligent that the charges of 125*12=1500/- will turn out to be the
> charges for 6 months.
>
> 7. I feel it is not a good start from TATA SKY. As I have opted the
> ADD-ONconnection today and the same day they are playing gimmicks with me.
>
> 8. I got really a pathetic reply by the dealer Happy Stelite, Jalandhar.
> After receiving the payment he said now you may go and the connection will
> be installed and your money will be credited in your account. No receipt of
> the amount paid provided to me.
>
> 9. On getting back from Jalandhar after covering 25 Kms the intimation
> got is really awful.
>
> 10. Second messsage I got that Recd Rs 4875/- Your account balance is Rs
> 4975/-. Power on your digicomp. If you do not get your channels in the next
> 30 mins, sms HR to 56633 from your RMN. Sender Tata Sky Sent 26-Dec-2009
> 20:41.
>
> 11. When I have paid charges for one year subscription for both in my old
> connection and new Add on connection then how the six months subscription
> had been curtailed by TATA SKY.
>
> 12. When the TAta Sky Digicomp will be installed, don't know. The dealer
> after getting payment says that there is shortage of installers. Can you
> imagine that a company like TATA will play gimmick with their customers.
>
> 13. Today I have made payment but post sales experience is very bad. I made
> the call to the customer care as the dealer who had accepted the money was
> not providing any sort or receipt or I have not got the message of accepting
> payment. I dailed the customer care at [protected] and intimated to the
> customer care at 7:39 PM that I have paid such and such amount and get the
> amount credited in my account. The dealer said to the Customer Care
> executive that still the Add on connection is not activated so how can I
> give receipt of the payment received. The cusotmer Care Executive agreed to
> him and said that he is right. When I made payment then why not the amount
> be credited instantly in my account.
>
> 14. Secondly kindly help to improve the signal strength to 80+. From the
> last few months we are getting poor signal quality.
>
> Thanking you,
>
> Yours sincerely,
>
> Rajneesh Madhok,
>
> B-xxx/63, Nehru Nagar, St. no. 2, Railway Road,
>
> Phagwara-144401 (Pb)
>
> Ph:[protected]O), 268210 (R),[protected]
>
> Tele-fax:[protected], E-mail: [protected]@yahoo.com;
> [protected]@bsnl.in
>
>
> _________++++++++++_________DISCLAIMER:This communication (including any
> accompanying documents / attachments) is intended only for the use of the
> addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL.
> If you are not the intended recipient, you are notified that any
> dissemination and/or copying of this e-mail is strictly prohibited and you
> are requested to delete this e-mail immediately. Communicating through
> e-mail is not secure and capable of interception & delays. Any one
> communicating with Tata Sky by e-mail accepts the risks involved and their
> consequences. While this e-mail has been checked for all known viruses, the
> addressee should also scan for viruses and notify the originator. Thank you
> for your cooperation._______++++++++++_______
>
>
> _________++++++++++_________
> DISCLAIMER:
> This communication (including any accompanying documents / attachments) is
> intended only for the
> use of the addressee(s) and contains information that is PRIVILEGED AND
> CONFIDENTIAL. If you are not
> the intended recipient, you are notified that any dissemination and/or
> copying of this e-mail is strictly prohibited
> and you are requested to delete this e-mail immediately. Communicating
> through e-mail is not secure and
> capable of interception & delays. Any one communicating with Tata Sky by
> e-mail accepts the risks involved
> and their consequences. While this e-mail has been checked for all known
> viruses, the addressee should also
> scan for viruses and notify the originator. Thank you for your cooperation.
> _______++++++++++_______
>

The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.

I got new DTH connection form Tata Sky & unfortunately the digicom was faulty.Since it is under warranty,I requested the company to replace it with the new one,straightaway they refused,finally I got old one for new.I felt cheated,I paid for new & got old.
2nd incident in the row,I got recharge with Rs8500,they started harassing me by calling every now & then to buy more & more package,I bought some & suddenly,the money was removed from my account & it was showing negative,again I was cheated.This was their marketting strategy,but customer is suffering mentally & financially.Plz do something,so that somebody else will not be cheated in the same manner.

Third E-mail: SECOND REMINDER IN WRITING, IN ADDITION TO NUMEROUS CALLS.
To December 28, 2009
Tata Sky Customer Care

Subject: Pathetic Customer and Engineering Services of TATA SKY, THANKS FOR SPOILING THE DAY AND GOT GOOD EXPERIENCE WITH YOUR SERVICE.
I am the old customer of TATA SKY. I took add on connection with my already running connection of TATA SKY and paid all the dues for one year in advance.
1. Paid Rs 3025/- for annual subscription for Super Saver pack. The dealer has not provided any receipt to me for this.
2. Paid Rs 1500-00 for one year Subscription i.e. Rs 125*12=1500. When in all the schemes the payment made in advance is customer friendly schemes. As in Life Style Gold pack if we pay for 10 months the company gives us the credit for 12 months. That is only Rs 45/- per month scheme. As I paid for 12 months in advance the company has not given any concession to me. Now I am entitled to claim for One year interest for the payment made in advance which the company has kept in its account. But TATA’s have great reputation and so if they don’t keep the interest of customers in mind then I am sure the company will lose its customers in long run.
3. I got call from TATA SKY from its Service Centre No. [protected] that tomorrow the Service Engineer will come to your place to install the ADD –ON connection with Parental connection I kept on waiting for the arrival of the Engineer but no one reported.
4. I got call from Tata Sky Bangalore office from [protected] and I told to the Madam on the line about my grievances that I am unable to register in TATA SKY and provided the details of my account. As I had previously maintaining my VSNL connection so my E-mail i.d. was [protected]@vsnl.net but from the last about one year I have opted the BSNL broadband connection so obviously me E-mail i.d. maintained with VSNL will also be inactivated. I narrated this grievances and told to the concerned Madam to make changes in my Biodata furnished with the new E-mail i.d. She made the changes as per her reply. But when today I tried to get the registration I could not do so. A great mockery of Customer Care. IT TAKE YEARS TO UPDATE THE RECORDS. The Woman who called me was asking when the Engineer will come to install the new connection? She needs updating from me and there is no body to confirm about the date and time of installation.
5. I we keep on making complaints it seems that it fall on deaf ears. If TATA SKY has no provision to install the connection then also there is nothing to worry, kindly remove all the services provided with equipment and I shall willingly opt for the local Cable connection those can come to attend the complaint at a phone call even.
6. If the Engineer has no time to visit then why he had committed to come tomorrow. Secondly there is not time when he will come. Thirdly there is Power-cuts and due to power-cuts it will not be possible to check the efficiency of the connection. So, keep in mind about the power running aspect.
7. Keep in consideration the signal problem. Last time when I had installed the Dish there was very low signal and there were too much pixels on the screen.
8. Tata Sky has no Engineer employed on permanent basis. They people pick daily wages persons those are not professional, and have no basic manners to talk and communicate even.
9. Is there any solution with TATA SKY to my problems?
10. Should I shift to Cable or to Airtel those have atleast good customer Care.
11. Yesterday I kept on dialing to the Cusomer Care number 0172- the Chandigarh landline number and got a wonderful experience that your call in on wait, keep patience and don’t get frustrated as I got hold of 7 minutes to get connected, waited for 25 minutes of STD call for being directed from one man to another, keep on dialing one person then to another then the new number will be given to you to solve the problem.
12. TATA SKY means the Customer Care is in the sky and the so called engineers are existing in heaven. To please them one have to meditate continuously for years.
13. When my brand new box which is facing the dust will be installed. I don’t know. Someone angel will come from the sky to get it installed till then meditate for his arrival.
14. Tata has not approached the customer to get his connection recharged, the facilities to recharge is available 25 Kms from our place. The payment made of one year in advance has no credit by TATA which is clear-cut violation of Advances received by the company under RBI guidelines. As the company has received payment for the preceding one without give any benefit to the customer.

Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]
Tele-fax:[protected], E-mail: [protected]@yahoo.com
Second E-mail/ First Reminder in writing.
----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com
Sent: Sunday, December 27, 2009 2:30 PM
Subject: Re: Auto Response: Service Request Reference Number: 1-[protected]

To
Tata Sky Customer Care

SUB: DEFICIENCY IN SERVICE.
Customer I.D. No. [protected]
Sir,
This is with reference to a call made to me from landline number[protected] from Tata Sky at my Mobile Number[protected]. The concerned official intimated me that a new Dish of TATA SKY has to be installed at your house. I said yes then he said the Service Engineer will come tomorrow to install the dish and disconnected the phone. Then I made call to this number from my landline number[protected] and intimated him that I am the old customer of TATA SKY and the connection is ADD-ON connection. He argued that the information provided to me from the dealer is that it is new connection. Then I said Sir, it is ADD-ON Connection and the payment I have made for one year subscription for the ADD-ON connection. He said in my record it is new connection. I was helpless that how he can be convinced. Then I requested him to provide me Customer Care number. Then I made call to the cusotmer Care at Chandigarh's landline number and enquired about my Account balance. The account balance provided to me by the Executive was another cumbersome story. He had the knowledge that the amount of Rs 3025 and Rs 450 for Life style Gold Pack = Rs 3475 had been credited in my account. But on my query that TATA SKY
Screen is showing the balance of Rs 1500/-. He had no clarification to it. Then I said I had paid Rs 1500 for the second ADD-ON connection. He was not having the knowledge that for what purpose Rs 1500 is being credited. I said Rs 1500 had been paid for One year subscription for ADD-ON Connection to my previous I.D. He said i shall confirm about it what is it. There is no written reply by TATA SKY and the intimation they only provide that your balance is Rs 1500/- What a cumbersome and dodzing story of TATA SKY.
Yours truly,
Rajneesh Madhok,
Phagwara
First E-mail Response
----- Original Message -----
From: [protected]@tatasky.com
To: [protected]@bsnl.in
Sent: Saturday, December 26, 2009 11:19 PM
Subject: Auto Response: Service Request Reference Number: 1-[protected]

Dear Subscriber,

Thank you for writing in to Tata Sky.

Your 'Service request reference number' is 1-[protected].

We request you to quote this 'Service request reference number' or your 'Subscriber ID' in all future correspondence with Tata Sky pertaining to this request.

Please note that this is an automated response only acknowledging receipt of your e-mail. We will respond to your request by 27/12/2009 11:19:39 PM.

Should you require immediate assistance on this request registered with us, you can reach us on the Tata Sky helpline numbers mentioned below:

From MTNL/BSNL lines :[protected]
West :[protected]
East /South :[protected]
North :[protected]

Alternately, as a subscriber of Tata Sky you can manage your Tata Sky account online through www.tatasky.com by becoming a registered user of 'My Tata Sky'. On My Tata Sky you can:

1. Recharge your Tata Sky account online through your credit card/ net banking account. You can even pay your subscription fee for an entire year if you wish!
2. Order a movie on Showcase
3. View the last 6 monthly statements
4. Watch more channels by upgrading your Base Pack or adding an Add On Pack
5. Stay informed on exclusive offers and promotions for Tata Sky subscribers!

So register and manage your Tata Sky account with just a click!

Warm regards,
Tata Sky Customer Care
[THREAD ID: 1-2MCGVHV]
First E-mail intimating regarding deficiency in service.
-----Original Message-----
From: [protected]@bsnl.in
Sent: 26/12/2009 11:18:48 PM
To: [protected]@tatasky.com
Subject: Paid for one year subscription under Add on Pack TATA Sky credit for 6 months/ Customer Care Executive don't care for cutomers' pleadings


The Tata Sky, Decemeber 26,2009
Bombay Dyeing AO building
Pandurang Budhkar Marg
Worli
Mumbai 400 025
India
Phone: +[protected]
Fax: +[protected]
Email: [protected]@tatasky.com
Website: www.tatasky.com
SUB:
1. DEFFICIENCY IN SERVICE
2. Paid for One year Subscription under ADD On PACK company credit for 6 months packs. Is there any body to hear the pleadings of the customer.
Customer I.D. No. [protected]
Sir/Madam,
I am the old customer to Tata Sky. I paid this much amount and the charges to be adjusted is as under. Either Tata Sky executives don't care about the requests of the customer or are so careless that they don't have time to go through the requests of customers.
1. I paid Rs. 1599-00 for the purchase of new Digicam (Set top box)= 1599-00
2. I paid Rs 3025-00 for the annual subscription for Super Saver pack= 3025-00
3. I paid Rs 1500-00 for ADD ON PACK i.e. Rs 125*12=1500 = 1500-00 (The charges paid of annual pack but Tata Sky sent message for the subscription of 6 months. THIS IS ADD-ON CONNECTION NOT A NEW CONNECTION SO THE CHARGES ARE OF ONE YEAR.
4. .I paid Rs. 450-00 for Subscription for Life style Gold pack = 450-00
5. Total Rs 6574-00
6. .I got message from Tata Sky on 26 Dec 2009 at 20:43 PM. The contents are that TATA SKY package request completed and current account balance is Rs 1500-00, Due date[protected]. Sir, Either I am very weak in maths or you are so intelligent that the charges of 125*12=1500/- will turn out to be the charges for 6 months.
7. I feel it is not a good start from TATA SKY. As I have opted the ADD-ONconnection today and the same day they are playing gimmicks with me.
8. I got really a pathetic reply by the dealer Happy Stelite, Jalandhar. After receiving the payment he said now you may go and the connection will be installed and your money will be credited in your account. No receipt of the amount paid provided to me.
9. On getting back from Jalandhar after covering 25 Kms the intimation got is really awful.
10. Second messsage I got that Recd Rs 4875/- Your account balance is Rs 4975/-. Power on your digicomp. If you do not get your channels in the next 30 mins, sms HR to 56633 from your RMN. Sender Tata Sky Sent 26-Dec-2009 20:41.
11. When I have paid charges for one year subscription for both in my old connection and new Add on connection then how the six months subscription had been curtailed by TATA SKY.
12. When the TAta Sky Digicomp will be installed, don't know. The dealer after getting payment says that there is shortage of installers. Can you imagine that a company like TATA will play gimmick with their customers.
13. Today I have made payment but post sales experience is very bad. I made the call to the customer care as the dealer who had accepted the money was not providing any sort or receipt or I have not got the message of accepting payment. I dailed the customer care at [protected] and intimated to the customer care at 7:39 PM that I have paid such and such amount and get the amount credited in my account. The dealer said to the Customer Care executive that still the Add on connection is not activated so how can I give receipt of the payment received. The cusotmer Care Executive agreed to him and said that he is right. When I made payment then why not the amount be credited instantly in my account.
14. Secondly kindly help to improve the signal strength to 80+. From the last few months we are getting poor signal quality.
Thanking you,
Yours sincerely,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar, St. no. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]
Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in

_________++++++++++_________
DISCLAIMER:
This communication (including any accompanying documents / attachments) is intended only for the
use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. If you are not
the intended recipient, you are notified that any dissemination and/or copying of this e-mail is strictly prohibited
and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and
capable of interception & delays. Any one communicating with Tata Sky by e-mail accepts the risks involved
and their consequences. While this e-mail has been checked for all known viruses, the addressee should also
scan for viruses and notify the originator. Thank you for your cooperation.
_______++++++++++_______

I have purchased LCD of BENQ 22,inch on 12th DECEMBER 2009., The mentioned assured free gift was TATA SKY CONNECTION I had sent all the necessary documents for caliming free DTH along with BENQMonitor TV to M/s SMPL. I had received an sms stating that " your form no : 289001for the free gift TATA SKY DTH (6 Months) in the scheme of Monitor TV BENQ. But the free gift not yet receivedSo kindly send me the present status of my application and do needful to send the same at the earliest.
thanks sunilbaghel [protected]

Dear Executive,
My subscriber ID for tatasky is [protected]. It is in the name of my ward Mr. Pankaj Mishra. My registered phone with you is [protected]

I am sorry to re-write to you that my problem didnot reconcile. I would like to discontinue/deactivate my service and relationship with Immediate Effect from Tatasky. I also request for refund due to following reasons.
1. The Installation and service from TataSky was NOT satisfactory.
2.Your representative and service engineers who visited my home are ROWDY and Non-co-operative.

I would also like to mention that one of your service representative Mr GOVIND misbehaved who was called by Mr Sanjay who was here to attend complain to FIX NO SIGNAL. My complain remains un attended which was scheduled for 12noon today (20/12/2009).

I would wait for your quick response and indisciplinary action against Mr Govind otherwise I may opt for FIR against him for his bad-conduct and misbehaviour on-duty from TataSky to attend complain.

Regards,
Rajnikant

I have two Tata Sky Plus connections (1 in Chennai - [protected] and 1 in Hyderabad [protected]). The Chennai connection has been giving me problems since installation with colours getting distorted. Despite several complaints and visits the problem has not been sorted out. I requested them to change the Digicom box as I suspect it is faulty but this has not been done. Since I do not live in Chennai (my mother does) I am unable to follow this closely. They are now insisting that I pay charges for the visit despite the problem persisting since installation. This is absolutely unacceptable to me. Please get this sorted out at the earliest.

Hi,

Today I have topped up Rs 200 through Dealer. Is more than 2 hours gone, but neither I got the confirmation to my Mobile nor in Set Top Box. When I checked with Dealer, they told TataSky Server slow, but when I checked with TataSky Help Desk , they told that Dealer didn't have sufficient balance for customer subscription recharge.

Strange! I am stuck in between Dealer & Tata Sky Help Desk - I am not sure why recharge is too slow or whether my Rs 200 is gone!

Thanks,

Pradip K

Hi,

TataSky provides only "Star Ananda" as 24 hours news channel. There is "24 Ghonta" is is also equally popular in West Bengal - Airtel Dish Provides this bengali news channel.

Tata Sky also does not provide "Aat (8)" bengali popular channel, where as Airtel again provides it. If Tata Sky does not includes these popular bengali channel - I am planning to move to Airtel Dish TV after my annual subscription ends even before.

Thanks,

Pradip K.

Hi,

I had subsscribed Tata Sky knowing that it broadcast "CeBeeBies" Kids channel. I was in UK for most of the time since my baby was 6 months old. He brought up seeing CeBeeBies Channel in UK. Most popular programs were - "Pip In", "Brum", "Role Moso", "Story Maker", so on. But here in India Tata Sky is bluffing its Customers as they repeat only few of programs.

Can I request to pass message to Tata Sky to review the programs they broadcast through their channels?

Thanks,

Pradip K