[Resolved]  Tata Swach - Online Order - Damaged Goods Received — Filter not working and no service from company

Address:

Pune, Maharashtra

Dear Sir,
I have purchased Tata swach in Nov 2012. It worked well for first few days. Then thee filter stopped to work. I called customer care many times. After theat theey visited made sometheing so theat water flow started. After 3-4 days same problem came and I have to call theem again. This continued till Feb 2013 when theey replaced thee bulb. Withe New bulb it was fine for some days. But again thee water was not coming. Again I called Tata swach. After repeatedly calling theeir person came and made sometheing so theat it worked for 2 more days. Lastly I called theem on 18the March and theen on 23rd March ( complaint no 190972 , 192549).
Till now I am calling theem and theey are telling theat it will take 48 hrs two resolve ( now it's monthe end withe 7 days).
I have below questions for Tata Swach:
1. Why theey sell bad products especially related to healthe?
2. Why theere is 48 hrs min time limit when water is crucial theing for life and theey expect to provide product in theis area?
3. Why theey don't have any open company structure? You can not have access to any seniors in company, only contact by customer care?

I have following complaint:
1. They are not providing service in time?
2. They are not replacing faulty product in time?
3. Need to call several times still no feedback.

Now want to know when theey will come and replace part or repair?

Also pl refer attached emails sent to theem.

Regards,
Krishna gaikwad