[Resolved]  Tata Swach - Online Order - Damaged Goods Received — Tata Swach bulb

Good Buy, Kalewadi, Pune — Sent Defective piece

The dealer is committed that he will not give any concession but good product but he sent defective product and not ready to change it. I have not given him delivery signature of the same as he delivered defective piece. Any one can suggest what we can do with this kind of culprits.

Dear Sir,

We appologise for the trouble you had to take up.

We request you to provide your contact details in the post so that our experts can contact you directly.

Regards
Tata Swach Team

I had purchased a tata swach from Pune just one month before but there is some problem in the bulb which stopped working, resulting in chocking of the filter. So plz send the technical person who can solved this problem.
My contact details
Vijay Patil
Flat no.208, Namo Residency A-9,
Sasane Nagar, Hadapasar, Pune 28.
Mobile [protected], [protected]

Dear Mr. Vijay,

We are very sorry to hear about the problem you are facing with Tata Swach Purifier. We are committed to give the best of services to our valued customers.

We request you to get in touch with our Helpline no.[protected] and our experts they will help you.

Meantime we are sharing your contact details as mentioned in the blog and our experts will contact you shortly.

Regards
Tata Swach Service Team

I ALSO HAVE SIMILAR EXPERIENCE

TATA SWACH IS NOT HAVE PROPER SERVICE NET WORK.NO SYSTEM ABOUT SERVICE COMPLAINT TRACKING.

EVEN THEY ARE NOT BOTHERED TO REPLY TO COMPLAINT EMAIL.

SHRINIWAS

[protected]

I was ready to buy tata swach but after reading these comments my mind are changed.

and want to advise to management why Losing your customer. TATA is a very good brand

BUT U R LOSING YOUR BRAND NAME. u should directly send ur tech.service man

through ur Helpline no- .[protected]

Regards,

Deepak...

I had purchased a tata swach from Pune Hadapsar 3 month back, but within 1 month the bulb has stopped working, showing accumulation of black water resulting in chocking of the filter.I changed the bulb and again within 15-20 days it is again chocked and showing accumulation of carbon like black water. I tried to clean the black water with running water, but everything in vain. I am frustrated and repenting on my purchase. Request to send the technical person who can solved this problem.
My contact details
Aryan
C-101, Amar Ornate, Magarpatta Road, Hadapasar, Pune 28.
Mobile [protected]

Dear Aryan,

We're really sorry to hear that you have been experiencing problems with your Tata Swach purifier. We have already shared your contact details as mentioned below, our team member will be in touch with at earliest.

C-101, Amar Ornate,
Magarpatta Road,
Hadapasar, Pune 28.
Mobile [protected]

You can also call us directly on our toll-free helpline number[protected], or write to us at [protected]@tatachemicals.com. Once again, we apologise for the inconvenience.

Sincerely,
Tata Swach Team

Worst TATA product i have ever used...

I purchased Tata Swach Purifier in the month of August and within a month it stopped filtering the water. The filter was filled with black color particles which i suppose is the carbon particles used in the filer. After several complaints finally they agreed to change the filter but said currently Tata is researching on the filter and will change them as soon as it is re-launched. Believe me its more than a month now and there is no response so far from any one.
This is the WORST TATA PRODUCT i have ever used and i swear never to go by this brand again. By launching such a spurious product TATA is doing no good to its market reputation.
If this problem isnt resolved in few day i haved to SCRAP the purifier.

Please spread this message so that others are saved form this product.

Uday Yadav
[protected]

I have purchased a tata swach last 6 months back The tap has be damaged I asked for a replacement The person in Pune is contact no is [protected] he promised that he will send it with 2 days Toady when I call him he gives a reply that we hv to go to the outlet which is at Wanawadi contacted your customer care and hw says he will only frward our complaint Is there no senior person or no office where we can call them

Dear Uday,

We regret the fact that you are facing inconvenience. We request you to forward your contact details along with the product registration number to [protected]@tatachemicals.com. We will help you resolve the issue at the earliest.

Regards,
Tata Swach Customer Care Team

Dear Mr. Munshi,

Please forward your contact details to [protected]@tatachemicals.com. Alternatively, you can also call us at[protected].

Regards,

I had purchased a tata swach from hyderabad just one month before but there is some problem in the bulb which stopped working, showing accumulation of black water (the carbon filter must have leaked) resulting in chocking of the filter, I buy that product because of the name "TATA", but what the hell it is ...not even completed one month it stopped working...can anybody tell what we have to do plzz...

My details,
Ajay kumar,
E-mail: [protected]@gmail.com
ph.No: [protected], [protected]

Dear Ajay,

We apologise for the inconvenience caused. Our representatives will get in touch with you soon.

Tata Swach — water not flowing freely

hi,
i have purchased tata swach 6 months before and replaced filter twice.

everything was ok but all of sudden the speed of water getting filtered is too low and hence we are facing big problem. we contacted the vendor but he was not able to overcome my problem.

please help

regards
prashant
[protected]
[protected]

Mr. Prashant,

We apologise for the incovenience caused. Please contact our customer care executives at[protected]. They will be glad to help you. Alternatively, you can also email your contact details and the details of the dealer at [protected]@tatachemicals.com.

Tata Swach Team

Dear Prashant,

Greetings from the Tata Swach customer care team. We apologize for the inconvenience caused to you because of slow flow rate from the Tata Swach bulb. This could be a result of an unclean mesh 3 or mesh 2. Request you to please ensure regular cleaning and upkeep of all the meshes to ensure normal water flow from the purifier. Do let us know of the update once you have done this

Thanks & Regards

Tata Swach customer care team

I have also similar experience.

I am also facing the same problem.I had purchased tata swatch product before 1month and after 7 days having same problem. and many times i have follow-up with vendor for the same. but i am not getting any reply from both side. we have followup's the nos. of times and i have wasted my time finally long process i got replacement of faulty part. it is not say any think regarding Tata but which service we have got it's really very poor service from TATA Swatch.

Pravin G

Ahmad — TATA Swach

Hi,

I bought TATA Swatch water filter in September 2010. Within one month o[censored]se it stoped working as water was not flowing at all to the lower container. I cleaned it as directed in the user guide but still it takes long to filter the water. I went to chroma (Bangalore) for replacement but they ignored me and did not do anything for me. Since january 2011 it stoped functioning and I bet it hardly filtered 1000 ltr as it was claimed by product company(TATA) that it can filter 3000 ltr. I went again to Chroma (Bnagalore). But they are not ready to take any responsibilty and help me in it. I also asked them I will pay if they can provide me the replacement Swatch bulb but they simply said they do not have stock in any of their brance in bangalore. I called TATA swatch toll free number and that is alos of no use. They simply lodge the complain and did not take any action yet.

I feel cheated. TATA really fooled lakhs of cutomers and made money out of it. I request the Consumer Court Authorities to take action against TATA Swatch for selling the faulty product in the market and proving any services for the same.

From
Mercury
"S V illam"
Arul Jothi Nagar
Selvapuram
Coimbatore - 641026

To
Tata Chemicals P Ltd
Tataswach

Sir,


I AM RAJASHEKAR. MY COMPANY NAME IS MERCURY(HOME AND BUILDING SOLUTIONS).LAST TWO AND HALF YEARS I RUNNING THAT COMPANY OUR MAIN PRODUCT IS BURGLAR ALARM SYSTEM BUT I EXPERIENCE THAT THE RO WATER PURIFIER AND CONTROLS THEN I KNOW THE FULL OPERATION OF RO WATER PURIFIER FUNCTION …….I WANT THE DISTRIBUTORSHIP IN COIMBATORE DISTRICT TAMILNADU STATE. LAST ONE AND HALF YEARS I WAS SEND THE MESSAGE TO TATASWACH. BUT NO RESPONSE. PLEASE GIVE THE CALL AND WHAT IS THE PROCEDURE TO TAKE THE DISTRIBUTORSHIP.I AM VERY VERY INTERESTED TO TAKE THE DISTRIBTORSHIP. I AM WAITING FOR UR CALL AND PROCEDURE FOR THE DISTRIBUTORSHIP.I AM WAITING FOR YOUR REPLY .


THANK U


YOURS FAITHFULLY

FOR MERCURY

S.B. RAJASHEKAR
Company address:
MERCURY
82, ASHOK NAGAR, CHETTI STREET
SELVAPUARM MAIN ROAD
COIMBATORE
TAMILNADU STATE-641001

SIR MY NUMBER PLEASE NOTE IT [protected]