[Resolved]  Tata Swach - Online Order - Damaged Goods Received — NOT FILTERING WATER

Address:

South Delhi, Delhi

My complaint is-I brought the Tata Swach in April 2011.My tata Swach is not filtering water past one month,since August 2011, in a proper way.Earlier it used to take 4-5 hours to filter all 7.5 litres of water,but now it is taking 4-5 days to do the same.I called up customer care one month back,they took up the call and instructed how to get it right by simply doing some cleaning the battery,putting pressure on the top,etc.But they didn't worked at all.I am calling them constantly 4,5 times,every time they pick up the call and instruct a new technique to rectify the problem,but none worked.When finally I argued with the and asked to send service technicians to home,firstly they hesitated and then agreed.Took address and other details of the product,but till today none has reached my doorstep.When I again called them they politely answered that the service technician is busy for some unknown reason.It is very unfortunate that a company like TATA,has reached to such low levels of customer care.As a consumer of the Tata Swach,I am highly dissatisfied about the product and the customer care of TATA.Please provide me a solution in this regard,in an urgent basis.