[Resolved]  Tata Swach Purifier — Bad Product and WORST aftersale response

Address:

West Delhi, Delhi

Hi,
This complaint is regarding TATA SWACH purifier, I Ravi Srivastava bought a TATA SWACH purifier on 04 Aug '10 from GURU JI ELECTRONICS, PATEL NAGAR, NEW DELHI, at the time of purchase dealer did not provide any information for the assembling or feartures of the same even after asking so many times. Still i purchased the same on goodwill of TATA. Later on after assembling the same with the help of instruction manual when i put water in upper mesh the plastic net cap which gets placed on valve floated up with water and did not do any kind of filteration work. After two times dispensing the water i started using the water for drinking and cooking food. i felt some stomach problem in next 2-3 days and fell ill with stomach infection. I made complaints on TATA SWACH CALL CENTER where executive assured me that their technical deptt will contact me soon and will resolve the issue but there was no response, after a week or so again i made a call to the call center and this time executive assured me that dealer will be contacting me at the time when service engineer will visit to the them as they have communicated to the tech deptt and dealer but again no response. After a week or so i called to the dealer and told the problem they assured me to revert on the same problem but no one reverted yet.

This is really really bad that a brand like TATA is responding in such a bad way that they don't ever care for their customer's health and understand that this kind of problem can lead a seviour health problems for the person or the family who use such product.