[Resolved] Tata Swach Water Purifier — BULB HAS BLOCKED | |||
I HAVE TO PURCHASE A TATA SWACH WATER PURIFIER FROM M/S. PLASTIC PALACE NARSINGHPUR M.P. 487001 BEFORE 2 -3 AGO. BUT FROM THE LAST 15 DAYS BULB HAS BLOCKED AND DROPPING OF WATER IS TOTALY STOP. I CONTECT TO SELLAR HE ADVISED TO ON LINE COMPLAINT. THANKS ARUN AWADHIA 144 TILAK WARD NARSINGHPUR ( M.P. ) MOBILE[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Arun,
We apologise for the inconvenience caused. hope you had been cleaning the purifier regularly, as per the manual - http://www.tataswach.com/CleaningInstruction.aspx. Our customer care executives will get in touch with you soon.
Regards
We apologise for the inconvenience caused. hope you had been cleaning the purifier regularly, as per the manual - http://www.tataswach.com/CleaningInstruction.aspx. Our customer care executives will get in touch with you soon.
Regards
Respected Sir,
This is to inform you that I, Dr Pramod, bought TATA Swach Smart on 3rd January in Delhi and On 9th Feburary I complained (TSDL[protected], saying my filter is not working, they promised within 72hrs, an executive (Mr Arshad-[protected] & [protected]) will visit my place, almost 15 days and said that he will replace the Bulb next day but, till now no one has come, and when I call cust care they always said that someone will come to you in next 2 day but nobody came. I called custmer care several times but, they assure me every time & result is same "ZERO".
I have called to local service centre at Delhi[protected] &[protected] and talked to Mr Aamir but no satisfty answer he did, till now i have called there many time but nobody is ready to talk and not resolving my problem even after so long time. If I have to face this problem for little more time, I have to file a case in Consumer Fourm for financial and mental trauma. (Because I have to take leave with out pay on 2 different days for wait your executive visit)
TATA is so famous brand but service is very poor which not suit to this brand.
Kindly take some effective action to solve my complaint., Hoping for prompt & kind reply & action.
Regards,
Dr Pramod Kumar
[protected]
New Delhi
This is to inform you that I, Dr Pramod, bought TATA Swach Smart on 3rd January in Delhi and On 9th Feburary I complained (TSDL[protected], saying my filter is not working, they promised within 72hrs, an executive (Mr Arshad-[protected] & [protected]) will visit my place, almost 15 days and said that he will replace the Bulb next day but, till now no one has come, and when I call cust care they always said that someone will come to you in next 2 day but nobody came. I called custmer care several times but, they assure me every time & result is same "ZERO".
I have called to local service centre at Delhi[protected] &[protected] and talked to Mr Aamir but no satisfty answer he did, till now i have called there many time but nobody is ready to talk and not resolving my problem even after so long time. If I have to face this problem for little more time, I have to file a case in Consumer Fourm for financial and mental trauma. (Because I have to take leave with out pay on 2 different days for wait your executive visit)
TATA is so famous brand but service is very poor which not suit to this brand.
Kindly take some effective action to solve my complaint., Hoping for prompt & kind reply & action.
Regards,
Dr Pramod Kumar
[protected]
New Delhi
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Hope you have been following the instructions to clean the water purifier regularly - http://www.tataswach.com/CleaningInstruction.aspx. Please forward your complaint to swach.[protected]@gmail.com and we will resolve it at the earliest.
Regards