[Resolved]  Tata - Voltas Air Conditioner — II PLACE REPLACEMENT BY NEW ONE DUPED ME BY REPAIRING THE OLD COMPRESSOR AT COST OF NEW COMPRESSOR

Address:

Bardhaman, West Bengal

Respected Sir,

DEFICIENT SERVICE BY VOLTAS
WINDOW A/C OF 1.5 TON.RISK OF LIFE
OF MY FAMILY MEMBERS. Dated the 16th May-11

I have an 1.5 ton window A/C of “VOLTAS VERTIS MAKE”. Due to some reasons or other it was not at all working. Having no choice, I placed my request to the “VOLTAS” KOLKATA OFFICE under their “CALL BACK” option. The VOLTAS sent a technician from ASANSOL& after inspecting the same, opined that the “COMPRESSOR” of the same to be replaced. After consultation with their Kolkata office e, I agreed for the “REPLACEMENT “of the defective one by new one. The VOLTAS entrusted the job to one M/S SMART CARE of Asansol , Which is actually the authorised service provider of M/S Godrej & Boyece Mfg. Co.Ltd not at all of of VOLTAS. The SMART CARE took away my AC for replacement of COMPRESSOR on 31/03/11 and returned the same on 09/04/11 and raised a bill of INR 10750/= including the cost of new COMPRESSOR INR 8100/= +other charges.
2. They did not provide me any authentic bill/invoice etc of VOLTAS confirming that they had actually replaced my old defective one or just “locally REPAIRED my old one” duped me like many more customers. Neither the VOLTAS nor the SMART CARE are paying heed my pleas.
3. In view of the foregoing, Iam in totally loss and living with my family members for any unfortunate accident causing even death. Major serious casualties. I, therefore, pray before your honour to do justice in my case by “COMPENSATING ME WITH A NEW AC OR OR A SUM OF INR 50000/=.
Regards,
Truly Yours,
P.C.MUDI
N/8, MILANPALLY, PO-AMRAI, DURGAPUR-713203
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