[Resolved]  Tata Voltas Split AC — Denial of service by authorised service centre

Address:

Chennai, Tamil Nadu

Dear Sir/Madam,
I’m one of the proud customer of Voltas AC purchased on 09.04.2008 vide Inv No:023/2008-09 from AirTech Systems, 14/23, Pandaram Street, Purasawalkam, Chennai – 600007.
I’m in trouble with my Voltas AC since after 12 months of purchased. Everytime I use to call for service with Airtech Systems only, and they come and attend the fault and the complaint will not be solved forever. I’m surprised with the technician of M/s. Airtech Systems, who attend my fault, which will not be fully serviced upto my satisfaction and my money against service charges goes regularly Rs.400. This continues for morethan 2 years. And latest they insisted for Rs.800 for servie.
Customer with unsatisfaction over service from an authorized service centre appointed from Voltas, went to the service centre to complaint his way of service. To my surprise the Dealer, failed to attend the customer requirement rather he asked me to through the AC at dustyard. And even after many request to send correct person to solve the fault for ever. The dealer denied sending person for service the thing is the AC was bought from the same dealer.
Here I would like to complaint about the dealer for not attending my service and secondly for not sending correct technician over my complaint. The dealer also says no complaint will be attended and no matter where ever I go and complaint against such denial. So what is happening in Voltas, the company which has good reputation with the public as customer & consumer? But intermediate dealer who is the person connecting the Voltas with public spoiling the Company reputation.
Hope to get immediate reply over my complaint. Also the dealer has failed to fill the warranty booklet. Which is very important work of a dealer…..?
Hope to get my complaint solved here.
Thanks & Regards
J.Nasir