[Resolved]  Tata Voltas / Vasanth & Co — TATA Voltas AC Not Working Since Day 1

Address: Tamil Nadu

Hello Sir,

I Betsy Mary Vinola, purchased a Voltas Split AC 1.5 Ton gold (2S) vide bill no. [protected] dated 11.6.2012 from M/s.

Vasanth & Co, 31/1 & 31/2 North Usman Road, T.Nager, Chennai - 32.

The AC was delivered to my address at Door No. 16, Forest Quarters, RajBhavan, Guindy on 12.06.2012. The next day 13.06.2012, a

Voltas technician by name Ambikapathy installed the AC with clamp and a stabilizer (of different make). There was no cooling and

had rattling sounds. He promised to come the next day (14.06.2012) to provide the necessary electric connections, recheck the

AC’s working and also do a demonstration of the same. But then he never turned up. When we tried to contact him through his

mobile number (which he had given us) he failed to attend our calls on each attempt. But, when we tried the same with yet

another new mobile number, he picked up the calls and again promised he would turn and fix it up. All again it was a fake

statement. On 16.06.2012, we called up the customer care number and lodged a complaint (no. 12 JU 1607468). Though we were

promised to immediately fix the AC installation and check for the working, none turned up. Upon repeated calls to the customer

care on 16.06.2012, 17.06.2012 and 18.06.2012, another technician by name Marie attended late evening yesterday. He claimed

there is a manufacturing defect with the product; and that has to be serviced.

The AC being a brand new one with installation incomplete yet, and the manufacturing defect which showed in the beginning

itself, is worse. And the poor response to your customer from the well known TATA Voltas company staff in the beginning of a

purchase is a nightmare.

We would request you to kindly take a note of the ABOVE matter, and replace us with a New AC that is in full working condition

(WITHOUT ANY FLAWS) and provide a polite decent customer service person (WHO BRINGS REPUTE TO THE COMPANY).

Look forward to your immediate action for replacement.

Thanking you in anticipation
Betsy Mary Vinola