Voltas Complaints & Reviews

Brand new voltas AC not cooling raised a complaint 3-4 times technician is coming and washing nets and going, when we ask about not cooling they are saying we can't do anything, this AC cools like that only, even we keep at 16 also we are not getting cooling

Voltas Support,
I had a very bad experience with the Voltas AC and also technical support.
I raised the case 4 days back and it was assigned to a mechanic, The Technician never visited to fix the issue after the 4-day complaint was closed as fixed.

Please find the screenshot for your reference. Total respect and trust on TATA products gone for toss.

During the last service on April 16th, 2024, I filed a request for the replacement of the external unit motor. It has now been more than two weeks, and I have not received any updates or information regarding the delay or expected date for the change of parts. With the scorching weather and temperatures rising, it has been very difficult for me to carry out my daily tasks and duties. I request you to please look into the logistics of your service center and customer care facilities. When I contacted customer care, they informed me that my request could be flagged as urgent, but no actions or procedures were taken to address the issue with the delay in delivery of parts. In today's era of globalization and easy accessibility, I believe that this issue should be resolved promptly.

Very poor customer service, Voltas 1.5 Ton billed on 24th April in Sathiya Agencies, but still Votas has not installed the AC. No proper response from Votals service engineering team.

I raised service request number [protected] on 31st March, 2024 as the AC was not able to do cooling.
Technician visited and suggested replacement of cooling coil as it was getting repaired and gas filled every season/year and g service center placed order for the problematic part at their end. However it has been 3 weeks now since the issue was raised and till now there is no proper update on by when the part will be replaced. Also the customer care representatives were not able to help and asked me to contact local service center from Voltage. I have been following local service center also personally from my end several times and not getting update on by when can the ordered part be provided/fixed. I also asked to fix the current part if replacement part is not acquired by them but still no action has been taken. The calls to service center also go unanswered several times.
Looking for either quick replacement or repair of the problematic part as Summers have come with temperature already touching 40.

I purchased Voltas 1.5 Ton 5 Star Inverter Split AC Model 2024, 185V Vectra CAR, White on 18th April from amazon (Invoice attached). Today when technician came for the installation, he found that Interconnected copper pipes 2 Nos are missing. When I check the item included in package, I found it that it was in the list but physically missing from shipment. (proof attached)

After that I called Voltas Customer Care, they asked to raise request to get the missing part.

Please help me to send the missing part at the earliest so that installation can be complete. If it is not possible, let me know so I can raise the request of return.

I install my ac on dated 20/04/2024 which is purchase offline. My installation Charge is 5000 rupee is that a relevant price for installing a Ac if not please help me to claim my amount

The A.C we bought through an enterprise is a peace of lemon and the tech. who installed doesn't seems to be a professional in what he does.

The tech blames the A.C is damaged and we received the broken one and enterprise through which we purchased is blaming Voltas and the Voltas the sales manager isn't answering our calls at all, this is so ridiculous.

Never expected this from a company like TATA.

Hi,

Please find attached below reply from voltas care, but the person assigned is not picking up the call and the complain is still pending. No person/customer care executive is available to resolve my complain.

"Greetings,

Your complaint has been forwarded to Voltas Ltd. customer service. You should receive a reply from the company representatives within several days.

Please login...

Hi
Find below reply received from voltas care after escalation.
Dear Customer,

This is w.r.t to your escalation on our Website for your request no [protected] and sincerely regret for the inconvenience caused to you in this regard.
We have escalated your concern to our manager as detailed below. Our team will connect with you soon and we assure you that your concern will be addressed to your satisfaction.br...

Have purchased two above acs on 03/6/23 & 16/11/23 obviously on irreparable breakdowns of previous 2 similar acs not more than 5 years old.
Now the ac bought on 03/6/23 has broken down, your reps sent by you on informing customer care number [protected] could not diagnose the problem. It is not clear whether there is aproblem with the cicuitry or with the compressor.
This is leading to loss of trust in your product in my mind who happens to be a die hard fan of yours. Please ensure sending someone senior and knowledgeable to sort out the issue.
Regards
brigadier sk verma
[protected]

On 23rd March 2024 I installed this AC and the team checked and it was fine, the next day I realised that this AC also has horizontal swing features as it has 4 direction air flow.

I tried to turn on this feature but the horizontal swing is not working...

I had purchase New Voltas visi cooler last year. It was giving problem just in a week of delivery. Many times the engineer comes but the problem not solve. After 5 to 6 months I got replacement of the product. But the same problem was given by the other machine. Again many times engineers come and go but the problem ont solve

This is second time giving complaint for same problem
Registered mobile number [protected], [protected]
Complaint number [protected]
Please find the attachment for all service details
Since I purchased I am always in trouble about ac cooling .I am 1000 Percent sure that I received a damaged product because my ac not even done cooling for 10 days in 1 year since my purchase, I need replacement immediately or repair to be done with good technical knowledge technician, I am going to file a case on your company for giving me faulty ac
Please make a enquiry on technician who installed my ac.The technician behaviour is also worst I have ever seen in my life last time when I booked complaint he took 1 month to do work after 10 days same problem has began now I don't know what to do my hard earned money got wasted buying your company ac

I lost extended warranty copy for my Voltas split ac bought through viveks t nagar in 2019.. I have sent several emails to customer care voltas. But no response till now. Warranty expires on 26.02.2024. Your technician refused to service it without the warranty copy. Please help me by sending me warranty copy.bill in the name of super enterprises, Chennai
Bill no…SIN16_00801820 st 26/02/2019

I strongly recommend addressing the persisting issue promptly, despite numerous service attempts and extensive communication with Voltas and Pai International service teams. After over 15 services, urgent replacement is imperative to resolve the problem effectively.

My AC flip was damaged during the service by Voltas Engineer, and I have been informed that it will be replaced as order needs to be placed by the technician, it's been 3 months I have been following up but there is no response from Voltas customer support.
My AC is under Extended warranty, and I see there is never a response from Voltas Customer support when we reach out regarding the damage caused by their technician during service.br...

I have raised a complaint about my refrigerator on 23/11 and I received call on 24 from technician saying he received complaint about AC. I again raised complaint on 25th and from that day onwards I have called 6 times to customer care people they give technician numbers or say they will make their senior call back which never happens. I have received local agency number who in turn gave me technician number and from 25th he keeps saying I’ll come but he never turned up till now and on top of it he doesn’t answer the calls neither he transfers it to someone else. When I called back the agency on 28th and 29th they said they will arrange alternative which also didn’t happen till now. My concern is if it takes 8-9 days just to visit what sort of service are you guys providing and how do you expect people to buy your products with such pathetic support system and the only thing your people are bothered about is making people renew their AMC even if I renew what’s the point . Literally disappointed with the service

I hope this message reaches the concerned authorities at Voltas. I am writing to express my dissatisfaction and frustration regarding the ongoing issue with my Voltas Beko dishwasher.

On September 11th, I lodged a complaint about a malfunction with the dishwasher. However, despite the passage of time, a technician's visit after four days, there has been no resolution to the problem. This prolonged delay in service is not only inconvenient but also reflects poorly on Voltas's commitment to customer satisfaction.

I am disappointed with the lack of responsiveness and efficiency demonstrated by Voltas in addressing this matter. I am reaching out to this forum in the hope that it will draw the attention of Voltas representatives to the urgency of my situation.

I kindly request the forum's assistance in escalating this complaint and facilitating a swift and effective resolution. Your support is crucial in ensuring that customers receive the service they rightfully expect.

Thank you for your attention to this matter.

I book for voltas ac service 1week before but the customer care person told technician come on 24 hours but still not came customer care person telling somany reasons really very very worst customers service in voltas waste of time worst worst worst