[Resolved] Tata Walky — Non replacement of Faulty Set

K

Kumar_Ankit

from Ranchi, Jharkhand

Jul 18, 2013

Address: Ranchi, Jharkhand

Dear Sir,

I am TATA Walky customer with the number [protected]. I have been using handset model Delta which has not been working. I had taken the same to the service center @Ranchi and was informed that it has to be replaced and was promised the same within two days.

But to my dismay, it has been more than a month but I have not received the replacement yet. I am tired of visiting your service centre and calling them up.

After being tired of your service center, I mailed my problem at [protected]@tatadocomo.com & appellate.[protected]@tatadocomo.com but even after 20 days, my complaint remains unresolved.

One and a half month of nagging behind your service center is a mental harassment for the customers.

I would request you to resolve the issue and improve the service quality.

Regards
Ankit
[protected]
[protected]@gmail.com

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jul 22, 2013

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Reply

K

Kumar_Ankit

from Ranchi, Jharkhand

Jul 23, 2013

Dear Tata Docomo,

I did receive a call from your side today and was promised a solution within two days. Thanks for replying.

Regards
Ankit

Reply

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jul 25, 2013

Dear Mr. Ankit,

As discussed over the call, we would like to inform you that our team is working on your concern. We have accorded it top priority and are expressly working towards resolving it at the earliest. We shall revert to you in next 2 working days.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

Reply

K

Kumar_Ankit

from Ranchi, Jharkhand

Aug 17, 2013

Dear Tata Docomo,

I am forced to write back again on this forum. As promised, I was visited by your representative within two days. I was charged Rs.450 for the complete set replacement but they handed me only the refurbished handset and promised me to deliver the base of the set within two days.

Its already been more than 20 days but I have not received the base of the handset. Moreover the refurbished set has started showing signs of problem. I had already called your representative 3-4 times for informing them about the handset problem and for the delivery of the base. One of them doesnt pick my number and the other promises to do but is never done.

I am sure that they will not work without your intervention.

Request you to please take necessary action.

Regards
Ankit
[protected]

Reply