[Resolved] Tata Walky & Photon Plus — EXCESSIVE BILL OF PHOTON PLUS | |||
I RECEIVED ONE BILL FOR MY A/C NO.[protected] REGARDING PHOTON PLUS NO.[protected] RS.1462.93 & WALKY NO.[protected] FOR RS.255.62 FOR THE MONTH OF NOV'12. I LODGED REPEATED QUERIES SINCE MY PHOTON PLUS CHARGING WAS EXCESSIVE. I SURRENDERED PHOTON PLUS ON 18.11.2012 AND DID NOT USE IT 7 DAYS PRIOR TO THAT. THEN WHY THIS EXCESSIVE BILLING? I ASKED FOR DETAILS O[censored]SAGE. THAT WAS NOT PROVIDED DESPITE REPEATED REQUESTS. FINALLY I WAS ADVISED THAT OUTSTANDING AGAINST TATA PHOTON IS NIL. I CHECKED ACCOUNT AND I FOUND THAT THE OUTSTANDING CONTINUES TO SHOW RS.1725.99. I AGAIN REQUESTED [protected]@TATAINDICOM.COM TO REVISE THE BILL. THEY SENT THE MAIL TODAY THAT MY OUTSTANDING AGAINST PHOTON IS RS.1462.93. MY GRIEVANCE INSTEAD OF BEING REDRESSED WAS AGGRAVATED THROUGH YOUR REPEATED FALSE PROMISES & ASSURANCES. I AM FED UP WITH U. I AM LODGING THIS COMPLAINT WITH THE HOPE THAT THIS TIME IT WILL BE PROPERLY REDRESSED. IF YOU DO NOT RESPONSE POSITIVELY OR SUBMIT THE EXACT USAGE TIME I SHALL RESORT TO FURTHER LEGAL ACTION HOLDING YOU ACCOUNTABLE FOR THE CONTINUOUS HARASSMENT & MENTAL AGONY. DEBMALYA MITRA [protected] E-MAIL ID - [protected]@gmail.com. dt.22.12.2012 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr.Mitra,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
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Tata Photon Plus — Excessive amount in Bill
Hello Sir/Mam,I am the customer of TATA Photon plus Internet Data card and I am using it since last 1 year. My Account number for TATA photon plus is [protected] under My name Praful Karambelkar. My complaint is about Billing. I received SMS from TATA Tele service saying that my June 2011 month bill is generated and Amount of RS 1088. Actually my above account is under 400 per month Unlimited plan and according to this plan my bill should be not more than 450 rs P/M including taxes. I did my last payment of rs 541 on 1st June 2011 which was for Month of May. It was delayed to due date so I paid rs 100 Extra Total is 641 rs. Now I called TATA photon customer care/Nodal office and they said that your bill is not yet refereeing on system to check if there is nay issue. My bill generation date is 5th of every month and today is 9th June but still bill is not yet reflected on Online system. HARD copy I receive every month 15th date. Which is again concern if bill is generated on 5th of Every Month then why this much of time. I got very bad service from customer care and my issue not resolved up to satisfaction. Nodal office asked me to call back in another 24 hours which is again frustrating point for customer.I would request consumer forum to help me to get my billing issue resolved. And Warn Tata Photon dept to dispatch bill on time.