[Resolved]  Telebrands — Low quality product

I had purchased an product from Telebrands called Air lounge VIA order No:- M827272. I bought it for around 5500/- after seeing the lucarative ad's that they had placed in the TV and their website.

However after receving the order i was schoked to see that the product quality was not at all at par with what was shown. I was schoked and to my surprise the product was itself faulty and leaky and air used to go out in one or two days out of that.

feeling cheated and vindicated i called up the customer helpline of telebrands and to my surprise i was told that they can replace the order however i need to pay an additional 2750 for the same.

Just imagine any reputed co doing so?

This is not a fraud its a dacoity.

I was pissed off more when i saw taht the lounge was not even fit for water while thay are claiming the same in ad's.

I think as consumers its our duty to help others from falling prey to all these cheat companies.

I have planned to move consumer court against them and anybody can contact me at [protected] to gain more info.

shame on all the channels who show all these ad's.

They just ad disclaimers to save themselves from any issues and we consumers bear the brunt.
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Aug 14, 2020
Complaint marked as Resolved 
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Hello Mr. Preetam,

I also faced the same problem with Air lounge product from Telebrands. In the first few weeks o[censored]se only i found several tiny holes through which air started coming out. After exhausting all of the repairing kit material, i contacted them for repair or help. I can find out a small tiny hole in the stitching/pasting area of the product from where the leakage is happening. when i called the Telebrands office today Jhanvi from there office told me that i need to send it back for the repairs to there office. Later she told as you we have only 15days free service guarantee, you need to pay for the service. on asking them about the charges she told me it's 2750 RS.. now it was a shocker.. i asked her to fix a small hole they ned 2750 Rs. Then on this she told me that as the hole is on the stitching line so it can not be fixed you need to go for replacement. She also agreed that this is a product bug but she kept on repeating that as par the T&C you need to pay 2750... In the TV Commercial they boast so much about there product and it's all lies...

I will definitely suport you in going to the consumer forum for this case.

PLEASE DO NOT BUY THIS PRODUCT YOU WILL BE WAISTING YOUR MONEY.

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