Telebrands India Complaints & Reviews

I had bought an Air Lounge in December 2010 under order No. is M962809 and the invoice No. is V[protected] dated[protected], 1st month it worked fine then the problems started coming, like;
1) Till date I have patched up 6 punctures either pinholes or cracks all are on the upper side at the seam joint of the seating area.(Manufacturing Defect)
2) Now a new problem the back rest seams are bulging. It feels like what ever was holding them together internally is either broken or torn.

It is a pity that after paying more than Rs.7300/- including postal charges, I have been supplied with a defective product.

Complaint was registered with customer care, now they are saying product can be repaired or replaced under a very nominal charges, for the same I have to send the product back to them with a covering letter and the invoice copy along with a DD of Rs 395/- in favour of Telebrands India Pvt Ltd payable at Mumbai. Once they receive the defective Air Lounge, they will check the same and if repairable they will repair it and send it across or let me know the replacement charges.

Sir/Madam,
I had ordered a "butterfly ab-machine" from Telebrands India in the month of May 2010. The order number is 1773656.For the product I had made a credit card payment of Rs.4994. Till today[protected] I have not received the product. They are not picking my call and giving excuses that we will credit it soon but till today I haven't got it. Therefore, I want the refund of the total amount(Rs 4994) from Telebrands India at the earliest.

Telebrands address:
Telebrands India Plot No. A-168, Road No.25, Wagle Estate, Thane - 400 604
Phone : Phone :[protected]

My address :
Debaprasad Dhir Narendra,
C/o K.Chandran, #9, Vinayaka Nilaya,Murthappa Garden, 17 cross, 26 main, 6th phase, J.P.Nagar, Bangalore -560078.Karnataka

Best regards,
Debaprasad D.N

Sir,

I booked a 5 in 1 Sofa Bed vide order No. M928977 dt 14/8/2010 from The Tele Brands (India) Pvt. Ltd.Plot No.A-168, Road No.25, M.I.D.C., Wagle Industrial Estate, Thane-400 604. Delivery of the same was made to me on 29.8.2010. I regretfully informed the company that the Air Pump supplied to me alongwith the sofa was not in working condition. Thereafter, I had telephonic talks with their customer care centre on 16.9.2010 and as per their suggestion I returned the Air Pump via registered post No.EV[protected]IN on the same day to the above mentioned address.

I further informed them that even after lapse of so many days I have not received the said pump from them causing me mental agony, however the receipt of the defective pump has been confirmed over phone by their office on 4.10.2010

I have again email to their office on 8.10.2010 with an advise to deliver me the said Air Pump at the earliest so as to enable me to use the sofa cum bed which is not more than a toy for want of the said pump and to avoid any further anxiety to me but till the date i have not recevied any reply from their side.

Now, I have no other option left beside to move to consumer forum for want of justice.


Ranjana Shah
C/o The Nainital Bank Ltd.
Head Office, 7 Oaks Building
Mallital, Nainital-263001

Hi sir i am from hyderabad, i have brought a sofa from Telebrands, which used to show the advertisement on AXN channel, i have pay the amount through credit card.. after some days i have received the product, but the product was not in good condition as the sofa is Air Lounge, which has to be filled with air..and there has been some punctures in the sofa as soon as i have received with the courier person..who has called me and said to come near by a specified area and I went there and I have taken my product.. as soon as i have opened it there has been air leakage from the sofa and as i filled the air..it goes off leaking from one side result in puncture.. i horrified and called the office immediately an said about it .. she is getting angry upon me and telling don’t shout nothing can be happen and at last she said to me to send it back to me ..again on the same day I went to the post office and by speed post I have delivered the product on their adress...they got the product within 2 days..but refuse to say me that it has not been delivered..u give me the pin number so I have given.. after that they have said me who has received the product , and again they asked me from which post office it has been despatched it has been taken 15-20 days to say them that the product has been despatched to them…any how after all these they accepted and said ok we will replace as soon as so again after 2 months of calling and reminding they they have send me my product back now with two punctures and two patches they have given me the sofa and when I used to call and tell me they refuse to accept my call..they used to say hello..if I explained about my detail they used to hang my phone.. I have lost the product and lost all my money for calls to them..there has been huge loss to me from this company, so I request you sir please take severe action to them its my humble request and a last hope from you I have been fed up with them calling and asking and requesting… My contact number is [protected], mail Id [protected]@yahoo.com

REMINDER
Dear Sir,

Further to my mail Dt 20/07/2010, we are still waiting for your reply reg Damanged Nicer Dicer. 'Photographs attached'

We have recd the Products against Order No M840808 Dt 23/10/2009, (Nicer Dicer) and Its blades are broken, you can see the same from the attached photographs. Its looks the Product Quality is Really Bad.

Mail copy attached.

Please Expedite

Thanks

Anil Gupta
# 198 & 201, Hauz Khas Apartments,
Sri Aurobindo Marg, New Delhi 110016 (Inda)
Tel: 26963189, Mob: [protected]
email: [protected]@yahoo.com, [protected]@gmail.com




----- Forwarded Message ----
From: Anil Gupta <[protected]@yahoo.com>
To: Telebrands Support <[protected]@telebrandsindia.com>; [protected]@telebrandsindia.com
Cc: Anil Gupta <[protected]@hotmail.com>; Divya Gupta <[protected]@gmail.com>
Sent: Tue, July 20, 2010 4:23:59 PM
Subject: Customer Services - NICER DICER BLADES - Damaged - broken nicer dicer


Dear Sir,

We have recd the Products against Order No M840808 Dt 23/10/2009, (Nicer Dicer) and Its blades are broken, you can see the same from the attached photographs. Its looks the Product Quality is Really Bad.

NICER DICER: Please replace both the blades.



You are requested to replace the blades immedaitely. Waiting for an immediate action at your end.

Thanks n Regards


Anil Gupta
# 198 & 201, Hauz Khas Apartments,
Sri Aurobindo Marg, New Delhi 110016 (Inda)
Tel: 26963189, Mob: [protected]
email: [protected]@yahoo.com, [protected]@gmail.com



--- On Tue, 10/27/09, Telebrands Support <[protected]@telebrandsindia.com> wrote:


From: Telebrands Support <[protected]@telebrandsindia.com>
Subject: Re: Customer Services
To: [protected]@yahoo.com
Date: Tuesday, October 27, 2009, 11:46 AM


WE have dispatched your product on 23/10/2009 , You will receive it shortly within 5-6 working days .


Regards
Customer Support
----- Original Message ----- From: <[protected]@yahoo.com>
To: <[protected]@telebrandsindia.com>
Sent: 26 10, 2009 11:18 AM
Subject: Customer Services


> Dear Sir:
> Enquiry for Customer Service form :-
> First Name : ANIL
> Last Name : GUPTA
> Post Code : 110016
> Email ID : [protected]@yahoo.com
> Telephone : [protected]
> Products : NICER DICER
> Comments : I have ordered the Nocer Dicer + Rodomatic vide order No 1708089 in the First week of Oct 2009 and made the payment of Rs 3093 through my Credit Card. I havnt got the product(S) yet.
>
> I dont know whats the delay and how can i Track my order.
> Pls look into this matter immedaitely.
> Thanks
> Anil Gupta
>






Anil Gupta
# 198 & 201, Hauz Khas Apartments,
Sri Aurobindo Marg, New Delhi 110016 (Inda)
Tel: 26963189, Mob: [protected]
email: [protected]@yahoo.com, [protected]@gmail.com

Hi

I have purchased an Air Lounge from Telebrands through telephone with Order no – 1790873 on 31/05/2010.

After a week I have not received the product,
So I inquire for the order status to Customer Care, Ms Swapnali , I got the information that they had dispatched the product on 14/06/2010 and I have to collect the product from near by Post Office.
I had asked why it is so, because I was clearly informed at the time of order booking that it will be the home delivery and for that they are charging me 395 Rs as VPP for the same.
After this discussion, I received the product on 17/06/2010 through home delivery.

I opened up the package and I found that the turbo pump used to inflate air lounge is not working. It is totally a defective piece delivered to me. Even it is not possible to switch it on.
I asked to Customer Care, Ms Swapnali about defective turbo pump, She suggested me that I have to send back the turbo pump through courier to them and I have to pay that courier charges.
After inspection they will send me the repaired product for which I had paid the price for the new product.
Further I also wanted to get in touch with some senior personnel to take the matter up, to which the company's executive refused to transfer the line.

I lodged a complaint with the company's Customer Service, Miss Swapnali, as the product is under Life time warranty, as per the claim made by on the TV and the product carries 15 days warranty, But I was surprised to hear that for any manufacturing defect the customer has to pay to get the some replacement for the defective product.


All the order detail for your reference as follows :
Order No 1790873
Order Date 31/05/2010
Air lounge Offered Price 5999
10% Credit Card Discvount 599.9
VPP Charges 395
Total Amt 5794.1
Looking forward for your support and proper solution for the product replacement ASAP.


Regards

Anil Solanki
[protected]
I had already informed the company on website through feedback form also on dtd 18/06/2010.

I (Pankaj Mittal) have placed an order to Telebrands on March 27, 2010 for purchasing its product having name "Air Lounge" over telephone and this Company's executive has given me an order no. 1768731 against my order for further references. But even after 52 days, product (Air Lounge) has not been delivered till date. I have made payment of Rs. 5794/- through my Citi Bank (Master) credit card no. [protected].

Company assured me that I would get my product within 15 days to 20 days. After waiting for the period as specified above. I have made many reminders through telephone to the Company on their telephone no.[protected] and every time their executive told me that they have sent my product through registered mail having reference no. R0000036 and as per them I would get my product within next 2 or 3 days and they did not tell me the exact status of my order till date.

On the advice of Telebrands’s executive, I have faxed the letter on their fax no.[protected] dated May 06, 2010 and again May 11, 2010.

Now, I am too much upset with this order and with Telebrands’s services

Therefore, you are requested to do needful at your earliest.

Thanking you,

Yours faithfully,

Pankaj Mittal,
C/o Mr. Puneet Kapoor
87-A, Sarai Nazar Ali,
Near Adarsh Bal Vidya Mandir School,
Near Park,
Ghaziabad (Uttar Pradesh)-201001
Mobile: [protected]

I RECEIVED ORDER ON 06/04/2010 BILL NUMBER V[protected] AND SAME FIRST DAY O[censored]SING PRODUCT IS DEFECTIVE, I RETURN BACK PRODUCT ON 15/04/2010 TO TELEBRAND COMPANY, BUT TILL THE DAY I NOT RECEIVED PROPER RESPONSE FROM CUSTOMER REPRESENTATIVE. CUSTOMER SUPPORT NUMBER PROVIDED BY COMPANY IS NOT PICK ANY BODY. EVEN MY COMPLAIN NUMBER ALSO NOT GIVEN BY REPRESENTATIVE. I REQUEST TO PROVIDE NEW ONE INPLACE OF DEMAGE. STILL AWAITING RESPONSE.

I SEND MAIL BUT NO REPLAY RECEIVED FROM THEM AND MANAGER NOT TALK WITH WITH US. I AM PLANNING TO FILE COURST CASE IF NEW PRODUCT / MONEY REFUND NOT RECIEVED FROM THEM.

TELEBRANDS INDIA PRIVATE LIMITED, MUMBAI advertises its products through advertisement on TV Channels/e-Marketing & attracts consumers by giving various tall claims regarding the quality of products. But once the product is sold, Company hardly cares for the consumer. Similar story happened with Sh Avinash Prabhune but he fought back against careless/adamant approach & won the battle against the Company. The story will help the consumers while dealing with such companies/products. It will protect the consumers from unfair trade practices adopted by the private companies.
In the era of e-Marketing/TV Marketing, M/S Telebrands Mumbai has been accused of ‘deficiency in services’ by Hon District Consumer Forum, Nagpur & ordered company to pay Rs 10999/- to Shri Avinash V Prabhune, Nagpur within 30 days.
Brief Story of the Shri Avinash V. Prabhune.
After watching the advertisement on TV, Shri Avinash Prabhune had purchased Air Lounge (SOFASET(air) (ANL1SAB)) from M/S Telebrands, Mumbai vide Order No M640598 & vide Invoice No V[protected] dtd 03/12/2007. The Cost of the said Air Lounge was Rs.5999+295 (Post +Handling charges). The said Air Lounge was received by the Sh Prabhune 20/12/2007 at his house by VPP(Post). He started using Air Lounge in Jan-08 onwards as per instructions provided with supply of material. Complainant noticed that the said air lounge was automatically deflated. After three similar failures from the joints, Complainant packed the air lounge & stopped using the same since June 2008. The Company had assured good quality material along with toughness of material through demo given in TV advertisement & as shown on the packing box of the Air lounge. Such failures within short period o[censored]sage were not desirable. Such repetitions were not acceptable because similar joint failures at different joints locations confirm the manufacturing defects at joints in the said air lounge. It was very much contradictory to Companies claim regarding the quality of the product shown on TV Advertisement. So he requested company to arrange for replacement of defective Air Lounge (Sofa) but instead of giving replacement, company adamantly asked him to pay Rs.2500/ for replacement. Prabhune declined the offer & further requested the company to consider case through various correspondences for about eight long months. Thereafter Company had not even shown any courtesy of replying to his letters. So he was left with no choice other than to file Complaint before Hon Dist Consumer, Forum, Nagpur. Finally, filed case on 13/04/2009. Hon Forum issued two notices to the Company but Company had neither appeared nor submitted any reply to Hon Forum’s notice. So the matter was decided EX PARTIE.

Hon Dist Consumer Forum has directed M/S Telebrands Mumbai

1) To provide New Air lounge as free replacement at the residence of Complainant at Nagpur without imposing any cost or refund its cost at which it is sold.(i.e.Rs5999/-) with 9% interest

2) To pay Rs.3000/- as compensation for Physical and Mental Agony to Complainant.

3) To pay Rs. 2000/- as the costs of complaint.

Hon President Mr. Nalin Majithia, Hon Member Shri Milind Kedar, Hon Member passed the orders. Complainant Shri Avinash Prabhune represented the matter in person while none appeared for M/S Telebrands Mumbai

Yours truly,

AVINASH V. PRABHUNE

85,SE RAILWAY COLONY

RANAPRATAP NAGAR

NAGPUR-440022

PHONE [protected]

I had place an order for Ab King Pro with Telebrands India though order no. 1703037 on 27th Sept., 2009 and the payment for the same was drawn by them through my SBI credit card on 3rd October, 2009.

When on 10th I confirmed regarding its delivery status, I was told that the order has been cancelled, though I have not cancelled my order, I want to reiterate as to -

1.Why did they draw the payment of Rs.5448/- from my SBI Credit Card if the order said to have been cancelled;

2.Why they have not refunded the funds drawn by them till date.

I e mailed to them that If I am not refunded the payment of Rs.5448/- immediately, I will go to the consumer forum and will file A suit not only for the refund of payment drawn by them but alongwith expenses, if any and payment for mental stress and wastage of time on follow up with them to the tune of Rs.1,00,000/- as I am a patient of high blood pressure & sugar and may suffer any physical or mental loss/damage which have to be compensated by Telebrands .

It seems they are in a habit of not supplying good on taking the payments. I request your goodselves to please help me in getting the refund of my payment of Rs.5448/- which they have drawn through credit card. Moreso if any interest will be levied by SBI Credit Card on me on this payment, that will eventually be paid by Telebrands only.

Your help is solicited.

Thanks

NEELIMA KUMAR

ON INTERNET FROM TELEBRANDS INDIA I HAVE PURCHASED 5 IN 1 SOFA VIDE
> > YOUR BILL DT. 6/8/09 . BUT FROM THE DATE OF RECEIPT OF
> THE
> > SOFA AIR DOES NOT REMAIN IN LOWER SIDE OF SOFA .
> > THIS IS RUBBISH. YOU DONT DELIVER THE THINGS WITH A
> EXPERT
> > PERSON.
> > I HAVE NOTICED THIS AFTER MAKING PAYMENT .
> >
> > I ASK THEM TO REFUND MY AMOUNT IMMEDIATELY AND COLLECT YOU SOFA
> > BUT TILL DATE I HAVE NOT RECEIVED ANY FEED BACK FROM THEM.

MY COMPLAIN NO.OB967863

> > PARESHKUMAr keshavlal PATEL
> > PHONE NO.[protected]
>

I ordered a product named 'slim-wear' from telebrands home shopping. They sent me the product once but the size was incorrect. I returned the product back via courier, after so many days when i heard no response from telebrands i made a call, they told me that they have not received the product back. I also Faxed them the courier receipt but no response is coming from their side. everytime i call i send them a fax copy of courier receipt and my bill but no actions are taken.

This is a general warning to the public to keep away from Telebrands products. The products are inferior and the company's call center representatives do not attend to calls or listen to customer requests for support.

The advertisements are very misleading and deceptive. For instance, the advertisements for Telebrand's air sofa and air lounge (both made in China and costing over Rs 6, 000 including Rs 550 VPP), aired everyday on different channels, falsely claim that these products can withstand the pressure from a bulldozer without breaking.. another visual is that of a air lounge being tied to a tractor and being dragged at a good speed without being damaged... obviously, these are false claims as these products get punctured within months of normal day-to-day use...

I had a bad experience with an air lounge which I ordered from Telebrands India in August last year. Within two months the fabric started leaking air... the so-called repair kit given by the company (a tiny tube of adhesive and some fabric patches) was inadequate as the adhesive was exhausted after a single application... moreover, even after the 'repair', the air lounge continued to develop punctures...

After all the above, I have contacted the mediocre call center to which Telebrands India has outsourced its help desk five times since January this year. The call center representatives are trained to just remain silent when the customer lets out his ire, promise the customer that the repair kit will be sent, and then just DO NOTHING about it...

A 'Nicer Dicer' which I purchased from Telebrands last was also of inferior Chinese make... the advertisements highlighting this product are misleading simply because the product is not capable of doing what it claims to do... the advertisements claim that the blades of the product have been specially designed in a criss-cross pattern to take any amount of pressure when dicing fruits or vegetables... actually, the blades don't live upto the company's claims... when I used my Nicer Dicer for the first time after unpacking it at home, its blades simply crumbled within seconds of coming in contact with the vegetables I was trying to dice... forget dicing it, the Nicer Dicer could not take even the pressure of half a piece of onion...

Please note that public advertisements for the above by Telebrands India continue to claim that the Nicer Dicer can dice an entire apple without any problem... the truth is far from this bogus claim, and all those who purchased this spurious product on the strength of Telebrands' lies know it...

I request all customers to not fall for the deceptive marketing practices and utter disrespect for the customer practised by this fraudulent company.

Regards,
Ravi Menon
Bangalore
[protected]@gmail.com

Dear Madam/Sir

This is reference to order number M810140 we ordered air press massager and the service was prompt on time delivery but unfortunately the machine powered pump which support to massager for airpressure was not working condition, on the same time after receiveing the same we have informed the call center and was advice to return it back for repllacement and was guranttee return 7 working days.

We have received the courior before time but unfortunately this time we receive the thai pads instead of powered pump machine, however we call up call center several time as per their record the the courior was sent on time which is true the content of the courior is not the powered pump but thai pads.

After many letters email post we are oblige to complain this matter to consumer court to take necessary action

Hence sir i kindly request to help us in the above matter will be highly appreciated

faithfully yours
mohammed ali
[protected]
[protected]

Hi,

This is Sandeep from hyderabad,

TELEBRANDS Order or reference number : 1670839

i ordered one 5 in 1 SOFA BED from TELEBRANDS along with one offer dining table.but that was damaged.and i saw in telebrands website( telebrandsindia.com ) within 15 days of order date they said there is chance to refund or replacement.but i called telebrands custmer care so many times they are saying no chance to refund.

** IMPORTANT MATTER about this issue

and the major problem is i have given only my 16 digit credit card number only, i am not given any other CVV number or there is no signature on marchent copy, but how they are deducted amount from my account.when i was called to order telebrands things that time they time they said we need to verify you have VISA or MASTERCAD, so they asked give your 16 digit card number for verification only, i am not given any other details like CVV or my signature. but amount deducted from my account.
address of the tele brands below shown,
Telebrands India
403-A, 2nd Floor, Devidayal Compound, L.B.S. Marg, Bhandup (w),
Mumbai - 400 078

please do the needful,

Thanks&Regards,
Sandeep Yerrabelly
Mobile : [protected]

I have bought a easy sew machine from Telebrands India. My order number is 1639781. It was not working properly, so I send it back for replacement. I received a new machine, with the same problem. I am really fed up with this. I have to send it back at my own cost and again receive a faulty product. I want my money back or get it replaced at their cost this time and they are say that none of these are possible. I don't know what should I do.

I am very sorry to say that your products are Crap and the service that you provide to customers is totally pathetic………..
I had purchased a 5 in 1 Air sofa somewhere in August 2007…. I got a faulty piece and to get it replaced I had to follow up and follow up and finally got a replacement nearly 45 days later…… I used the product for around 4 months and it started developing holes all of a sudden…. We had to go out of India so we kept the product as it is, so that we can repair it at a later stage….
On 4th February my wife delivered the faulty piece to your bhandup office to get it repaired….. I was told that it would be repaired and delivered within next 4 days…… I was told on 7th Feb that it had 5 holes and has been repaired and will be couried on the 9th Feb. I waited till 14thfeb. When I called your bhandup office on the 14th Feb., I was asked to fax the letter I submitted by me while delivering the product. I did it and waited for the person to call back from bhandup. She told me that the product will be delivered by 18th Feb. and today i am told some other story...I have still not received the product……… between 4th to 19th February I followed up with the customer service desk atleast 50 times and nobody spoke to me properly or was able to give me a convincing reply…
Today when my wife called your Bhandup office she was told that it has some problems and that somebody senior would talk to us……Is this the way you guys treat customers…. You guys advertise a lot boasting that the product that you show is very durable and it can sustain all weights and even kids jumping with spike shoes---. Is this what you call durability?? You are cheating your customers by giving false promises and advertising values which the product does not have at all……………….. I think it is now time for me to go to consumer court with my grievances, while you continue harassing your customer by transferring his phone calls from customer care office to some other office and again somewhere else…..

The product was finally said to be repaired and we collected it from the Bhandup office yesterday... went home inflated it and within 10 minutes it was flat...

i just wanted to bring to everbody's notice that how we are being cheated with products which teebrands boast of durability and the customer service is least bothered to even give us a reply...

hopefully somebody would look into this





You guys really need to be taught a lesson and after spending Rs7500 on this crap piece it shows how you cheat customers…….

I Placed an order for Air Longe and German V-Slicer. Made all Payments. German Slicer was broken so i sent it back and asked for replacement exchange with Impact Tool Kit. They asked for DD amonting for Rs 865 and POD Nos. I sent DD on 14.10.08 bearing No.001608 through HDFC Bank and Scanned Copies of POD's through email. I have been calling since then but no positive reponse.

I'm Dr.Abhijit Mondal, recently baught "Air Lounge" from Telebrandsindia by VP Parcel. That was delivered to me on 25112008. My address is 31.S.N.BANERJEE ROAD; BUDGE BUDGE; KOLKATA-700137; WEST BENGAL.
My mobile no.- [protected] & land phone no.[protected]. My email address- bsmc.[protected]@gmail.com
Product's INVOICE NO.- V[protected]; DATE[protected]; ORDER NO.-M736046.
Now, the problem is that the lower part (bedding part) of the Air lounge getting deflated spontaneously in about half-an hour after inflation which is supposed to remain air tight.May be the valve provided for that purpose is not working. So, Air lounge has become ABSOLUTELY USELESS to me & my family. After spending more than 6500- for it, we couldn't even use it for 60 mins!!!
Moreover, one clip provided behind for making Air-lounge into sofa is ABSOLUTELY DEFORMED, can't use it in any position.
I had sent complaint via email on 28112008 to customercare of the company.But, none bothered to reply or contact to me, then helplessly I tried them to contact on phone, some customercare officer picking up my, after listening my problems just DELIBERATELY DISCONNECTED my call.Now, none is picking up my phone.They are saying in their advertisement that they will refund total paid money if that's returned within 15 days or they will change the product if it's found defective anywhere.But, in this condition how can i contact to them?...THEY ARE SIMPLY CHEATING COMMON PEOPLE LIKE ME...!!
Now, who will help me?...If possible try to contact & help me please!

Booked a German V-Slicer vide order no. 1563635 dated 25.09.2008. Till date I am unable to receive the product and the company Telebrands India has already deducted a cost amount of product as Rs.1994/-.

I am not interested in having the product now, as my money amounting to Rs.1994/- + interest thereon may kindly be got refunded at the earliest.