[Resolved] Telecom Regulatory Authority Of India — Fair usage policy on unlimited internet usage plans
Until recently there was no limit to which a person could download using an Internet Connection labeled as an Unlimited Plan or a UL plan, but recently TRAI has approved the ISP's to put a cap on the usage o[censored]nlimited download users, this is called Fair Usage Policy (hence forth abbreviated as FUP) on unlimited plans.
I believe the users are at a loss as only the heavy users are opting for the unlimited plans and the Internet Service Providers (ISP) are charging accordingly but are not delivering as they have FUP as an excuse.
I have 2 points.
1.If the user the user is paying for the unlimited plan then why can he not have the liberty of the unlimited download? this is clearly cheating on the ISP's part as they cannot decide how much download is enough for a user ! and the FUP are fairly low for most of the ISPs. The users must have the entire right to download as much they want when they are paying for the unlimited plans.
2.If there is a surge in the usage o[censored]nlimited plans which resulted in the ISP's capability to deliver the product they promised hence resorted to Fair Usage Policy, then why are the ISPs not improving their infrastructure to handle the extra load or change the tarrif plans so that users are in the control of how much they want . FUP is essentially making the word unlimited download a lie and this policy must be abolished.
I sincerely hope that the consumer forum will take action action against this treacherous policy.
Complaint marked as Resolved Aug 14, 2020
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