[Resolved]  Thai Airways — Flight delayed and no help for business class pax

Dear sirs,
we are travlling business class and the flight departs at 1130 from mumbai for bkk. We werent informed the flight is delayed to 5 am, we reach the airport were told they never had our number To contact us and later made some other excuse. Then were sent to indian airlines then were sent back to thai counter where we met with customer service rep - vaishali sawant who starts to scream at us. Os this how u behave with pax and with pax who have paid 3 times the amount of the economy price??
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Aug 14, 2020
Complaint marked as Resolved 
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Worse than that was the fate of passengers on flight coming in to bombay read my complaint posted regarding the same.
Was waiting for the same flight, connection to Phuket. Total delay time 12 hours
I booked a flight from bkk to singapore business class.but unexpectedly i became sick and could not travel, later i asked
Ms.wang(manager thaiairways bejing office)to get me a refund
after deducting the fine and the answer she gave me was:
i dont care what class you fly and i dont care who you are i just
cant give you a refund.I was suprised by her attitude, but why
what did i do wrong.when i asked my agent he said this is thaiairways beijing office china!Im not a first time flyer i have
never missed any of the flights so far on thai, and i started flying
buissness class coz the service in economy is very bad so i decided not to fly thai anymore all i want is my money back.
Thai Airways is getting from bad to worse. I had to call up atleast 20 times simply to get to the Frequent flyer section. Even when i got through, the information was not provided and the lady was very curt... Pathetic service in todays competitive world.

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