Thai Airways Complaints & Reviews

TG434 - Jakarta to Bangkok + TG317 - Bangkok to Mumbai
Date : 1st July 2022

My baggage never arrived. Its been 3 days and I haven't received my baggage. No help received from anyone....

I would like to start my note expressing my disappointment that we had to face yesterday 8th April'22 when we were denied boarding the flight TG-316 because the Flight from BKK--KBV was not operational.

I had paid in full non-refundable tickets of INR 1, 52, 374 on 4th April to a flight itenary that Goibibo.com is showing. Please find the link below that shows our reservation. Also, attaching the e-tickets issued by 'Thai Airways'...

Thai Airways cancelled -flight TG330 on March 29th 2020 and yet no refund is made and they are making false promises of Travel voucher and not refunding the money.

Been following up since a year now and no response....

We have placed request for nuts free hindu vegetarian food for my son who is 3yrs old, he has nuts allergy, we confirmed by calling thai airways before taking the flight and we were assured saying that the meal without nuts has been confirmed. However to our surprise both breakfast and dinner meal had nuts in it. I do have photo proof as well. Please see attached photo proofs.

Its disgusting to see that even after continuous...

My daughter travelled from bangalore, (India) to shangai on 25/04/19. On reaching shangai it was found that she had lost all the money she had kept in the registered luggage 400 huan and 200 us dollars. It is really unfortunate that such intentional thefts are happening in your airlines. The pouch is in tact and the currency is removed in a very professional way from the suitcase. I request your goodself to look into this matter and help...

I booked my tickets in advance in july for travel to melbourne to india and then back from india to melbourne in december. The flight from melbourne to india was smooth but my experience back from india to melbourne was the worst. First of all they were not able to link my visa to my passport and they had to call australian immigration to send them a code to link them. I was made to stand there for an hour or so. I have never had this issue...

Record locator/pnr: r5fz4z

Traveled from sydney to bangkok and bangkok to delhi on 10 october 2018.
Final destination is chandigarh from delhi on private taxi.

The baggage of all 3 passengers did not arrive on 10 october

We were advised that baggage will come by 4am flight from bangkok on 11 october but noone is picking the phone numbers provided by thai namely[protected],[protected]br...

Hello team,

I have misplaced my mobile moto g5 plus in aircraft tg338. Due to some urgency to get the visa on arrival i have rushed to the counter by leaving the mobile in the seat. My seat number 48f. I have traveled from chennai to bangkok on 11th sept 2017. So, kindly help me to get the mobile. Also, please let me know the procedure to raise the complaint. I have already complained to thai airways at bangkok immediately...

I have lost my mobile during flying itself, before landing i was showing videos to my son, as crew literally panicked us my son started crying and my mobile got stolen/lost in flight itself, it was under seat or fallen somewhere else, we were travelling in business class, worst experience, it is a very expensive mobile. They didnt even allowed us to check properly, we requested crew please call technician in front o[censored]s to find the mobile...

I was travelling from mumbai to guangzhou via bankok flight in business class flight no tg318 & tg668 i am frequent traveller of thai airlines ur executive mr hemant sharma whos is issuing the boarding pass was very much rude about everything luggage weight was excess but i was ready to pay the charges whatever applicable the person was damm rude enough to answer everything the business lounge issued to me from ur executive was mistake in...

I had my flight on 17th, May 2017 from Guangzhou to Mumbai via Bangkok. on reaching Mumbai, i did not received my luggage which was left behind by cargo at Bangkok . later, on 19th of may i received my luggage early morning at 5:30 through Yash travels on opening my bag i found to my surprise that all valuable (3 watches and its prices are 15, 000/- few clothes worth 20, 000/-) were missing from my bag i would like the airlines to look into...

P.santhosh & s.bharath I was flying to China from hyd to Hong Kong on 18th March 2017.Ticket no[protected] &[protected] with valid return tickets, but airline staff refused to accept for no reason.They told they need online application form which is not at all mandatory for China .Thai staff who was in charge was not even there to listen to me.They are all stuburn and don'tot wanna listen .I want to know from you if everything is correct...

Dear Sir,

I boarded a flight from Hong kong, and TG607 on the 9th March and my bagds are missing. We connecting flight from hongkong to Mumbai via Bangkok in thai airways.
Flight TG 607 from Hk to BKK and flight TG 317 from BKK to Mumbai.

We have been trying to follow up for the same and need your help.

We have valuables more than 50000. Kindly help with same....

My self ashish ashvinkumar tejani was travelling from Hong Kong to Mumbai with connecting flight to Bangkok date - 4 march 2017 in flight number - TG639 and seat number - 59G and my boarding time was 18:15 with luggage. I arrived at Bangkok airport and then my connecting flight was to Mumbai so i didn't received my luggage.

Connecting flight details.

Ashish Ashvinkumar Tejani
Bangkok to Mumbai
Date-...

Hello,
I am Vinod chander (passport# J4070145, Thai airways Eticket# [protected], Flight (BKK TO DEL), flight number TG331, seat# 61K, boarding time - 22:45, boarding date: 24 Decemeber 2016) has not received one of my trolly bag when arrived to IGI International Airport luggage belt number 12.
As per the airport belt 12 officials ( Veerpal kaur n Aakash) the lagguage for few passengers has not been arrived from Thai Airport...

Hi,

I made a flight booking through ClearTrip.com for Delhi to Bangkok(round trip); Trip ID [protected]. My flight TG316, dated 02 Sept 2016 and TG323, dated 12 Sept 2016, i cancelled the tickets prior 24hrs due to medical issue.I submitted all the documents and my flight was refundable and they are that ur refund is for NIL. I contacted the customer support they said they will look into the matter but now it has been more...

My Flight details- TG325 30-September-2016
Respond in my mail so that I can give all details

Till now not getting any information why it is not being sent to Bangalore airport from Bangkok. There is no useful information from bangalore airport. Also no contact for the airlines. Its Thai airways.

I have lodged report in baggage claim but for 2days not getting any good update. Please help. I have so many...

I was travelling from ho chi minh city to delhi via bangkok via flight no, tg 557 of thai airway on 7th june (Seat no. 46 a). Due to some technical error flight was delayed by 45 min. So some how passengers were transferred at bangkok to connecting flight tg 331 for delhi. But checked in baggages could not be transferred to the connecting flight tg -331. When i reached delhi on 8th morning i came to know this. Well at the airport i filled...

I was flying to china from hyd to guangzhou on 20th march 2016.
Ticket no-[protected] pnr-3dqmpd with valid return ticket but airline staff refused to accept for no reason. Saying ticket is not valid.
Thai - supervisor -shilpa was in-charge and not even to listen me at all.

I ask them to give in writing if ticket is not valid but refused. They all are stubborn and dont want to listen.

I want to know...

My name sanjeev venaik on 6th march i was travelling from bangkok to beijing flight no tg614 my seat no was 37k where i left my head rest, please let me know how i can get it back, i am in china guanzhou going back to india on 11th march 2025 guangzhou bangkok flight no tg679 and connecting flight from bangkok to delhi tg323 .

My china no for contact is [protected]
My india no for contact is. 91 [protected]
br...

Passenger - JASKARAN SINGH RUPANA PNR -735JQW Flight Delhi to Bangkok -TG324 on 7th January 2016 Flight Bangkok to Hanoi - TG 560 on 8th January 2016 I flew from DELHI to HANOI on the 7th january . I was advised at the IGI T3 delhi that i have to check in luggage again at BKK as my next flight was not the same day i.e 7th Jan . when i landed at BKK, I went to THAI AIRWAYS counter and asked them to transfer my luggage to next flight...

Sub: - LOST OF BAGGAGE (BAGGAGE IDENTIFICATION TAG TG609846)



This is in reference to lost of my baggage by Thai Airways during my travel from Delhi to Melbourne on 27th June 2010 by flight TG 316 (Delhi –BKK) and Flight TG461 (BKK to Melbourne).



On Arrival in Melbourne we found that my luggage was not there for collection we reported the same to Menzies Baggage Services at...

Sir,

Please refer my file reference no.BKKTG89920 on 26th May 2010, in connection with lost baggage tag no.
TG 190575. So far it has not been located. Please lodge the claim for compensation....

In a flight from BKK to NRT by TG 676 I ended up with a window seat despite request at check in for aisle seat. The fellow at the check in counter also seemed to ignore my request to put a fragile sticker to my check in baggage which I also did not realize till the baggage was delivered at NRT. He also did not credit the mileage to my frequent flyer card – that’s the Thai way of dealing with foreigners I suppose. Anyway during the flight...

I lost my digital camera in flight TG317 from Bangkok to Mumbai.I registered complaint at lost and found department of Thai airways and they told me that they will get back with some updates.But noboby came back with any information and when I enquired at the Thai airways counter at Mumbai International airport they jsut denied that they can't do anything.
Can any one help me on this?...

Hi,
I wish to bring to your kind notice an embarrassing experience I have had yesterday, 15th September 2009, at theThai airways office in Bangalore.

1. I had to wait for about 10 minutes as there was no one at the reception desk and I did not know whom to call for. There were people walking around in the lobby but no one cared to ask me if I needed any help. But that was not the real issue. Read on.

2....

We booked and travelled on Thai Airways to Phuket, (direct) but landed up in Bangkok instead as the riots against the Prime Minister caused Phuket Airport and other tourist airports to be closed. My complaint is that Thai Airways KNEW that Phuket was closed before they left the ground of Perth Airport. I heard from Flight Centre that they "hoped" it would be open by the time we arrived but it was not so they just dumped us in Bangkok...

I would begin narrating my experience from the time when I checked in for the Bangkok to Mumbai on 29th Apr 2008 at 18:45 (TG 317).
I arrived at the airport 2 1/2 hour before departure I was informed that the flight was delayed till 00:15 (5 1/2 Hours Delay). I requested the ground staff to put me on the Indian airlines flight departing an hour later as I only had hand baggage and the airline did have room for passengers on it, this...

Dear sirs,
we are travlling business class and the flight departs at 1130 from mumbai for bkk. We werent informed the flight is delayed to 5 am, we reach the airport were told they never had our number To contact us and later made some other excuse. Then were sent to indian airlines then were sent back to thai counter where we met with customer service rep - vaishali sawant who starts to scream at us. Os this how u behave with pax...

ON A FLIGHT DT.24 OCT.2007 (TG-316) FROM DELHI (INDIA) TO BANKOK (THAILAND),THAI AIRWAYS LOST MY BAG.I HAVE CALLED MANY TIMES TO THAI AIRWAYS,BUT THERE IS NO RESULT....