Thai Airways Complaints & Reviews

TG434 - Jakarta to Bangkok + TG317 - Bangkok to Mumbai
Date : 1st July 2022

My baggage never arrived. Its been 3 days and I haven't received my baggage. No help received from anyone.

I would like to start my note expressing my disappointment that we had to face yesterday 8th April'22 when we were denied boarding the flight TG-316 because the Flight from BKK--KBV was not operational.

I had paid in full non-refundable tickets of INR 1, 52, 374 on 4th April to a flight itenary that Goibibo.com is showing. Please find the link below that shows our reservation. Also, attaching the e-tickets issued by 'Thai Airways' for Myself, my husband and my 2 children (4 years old). The seats Have been confirmed on all the 4 flights!!

https://www.goibibo.com/mysupport/Flight/?bookingId=GOFLIMTD[protected]

The Ticket clearly states TG 2253 from BKK-- KBV on 9th April, 12:05 hrs and return TG2254 KBV--BKK on 17th April 14:05 Hrs

Needless to say that we were heart broken more so my two 4 year old children when we were escorted outside of the Airport for no fault of ours!!

When we tried contacting GoIbibo, we were told that the ticket is non-refundable so we cant get our money back and we need to contact Thai Airways. Thai Airways says speak to GoIbibo. They are passing the buck amongst each other and we are at loss. I will like to raise a complaint as for a regular service class people like us who were planning/saving for this trip, took holidays from office, paid for cab for to-fro from Airport, Made reservation in Hotels in Krabi basis our ticket reservation- 'We lost money everywhere just because our flights got confirmed which apparently is non-operational'.

Simply put, we were sold an item on their website that does not exist and was issued e-ticket. Basis our flight purchase, we made reservation Hotel in Krabi which is non refundable as well. So, we lost all the money on Flights+Hotel which we could not avail.

I would request Thai Airways to kindly look into the matter and refund our flights booking in FULL and possible compensation for hotel booking in Krabi.

Thai Airways cancelled -flight TG330 on March 29th 2020 and yet no refund is made and they are making false promises of Travel voucher and not refunding the money.

Been following up since a year now and no response.

We have placed request for nuts free hindu vegetarian food for my son who is 3yrs old, he has nuts allergy, we confirmed by calling thai airways before taking the flight and we were assured saying that the meal without nuts has been confirmed. However to our surprise both breakfast and dinner meal had nuts in it. I do have photo proof as well. Please see attached photo proofs.

Its disgusting to see that even after continuous follow ups, and confirmation this has been the attitude of the flight staff. And now they call us lucky because the child did not consume it as the mother had tasted and realised that the food had nuts, we had not carried enough food which would fill his stomach as we were not hoping for anything like this to happen with us, both the meals were served with cashews and nuts. When the breakfast was served, we complaint, imagine the level of negligence, the dinner served was again with nuts.

I would want people to spread the news, as the airways do not care about the people, they believe an apology could make everything right.

My daughter travelled from bangalore, (India) to shangai on 25/04/19. On reaching shangai it was found that she had lost all the money she had kept in the registered luggage 400 huan and 200 us dollars. It is really unfortunate that such intentional thefts are happening in your airlines. The pouch is in tact and the currency is removed in a very professional way from the suitcase. I request your goodself to look into this matter and help in retrieving the amount

I booked my tickets in advance in july for travel to melbourne to india and then back from india to melbourne in december. The flight from melbourne to india was smooth but my experience back from india to melbourne was the worst. First of all they were not able to link my visa to my passport and they had to call australian immigration to send them a code to link them. I was made to stand there for an hour or so. I have never had this issue before, as i travel frequently from australia to india. I already had tickets with me, but i was made to stand there as if i had done something wrong. I do not understand that why are the visa and passport requirements not checked at the time of booking the flight. I was told that it will never happen for your first travel but will happen once you are going back to australia after you have lived there for a while, which is all nonsense.

The worst case scenario would have been, not letting me get on the flight because they are not able to link the passport to visa while i already have my tickets with me. I paid a lot of money for it and if that is the case they should inform a customer before hand, before they book a flight.

It just did not end there, on the spot i was told that my flight from thailand tg461 that was scheduled to depart on 31/11/2018 at 8:10 was cancelled and i was automatically booked into tg465 departing at 24:05. What is the point of booking tickets in advanced if you are not even notified about your cancelled flight and that you have been put onto a new flight. This is highly acceptable. Upon me asking the employee why was i not given any notification about it and why are there visa and passport issues, he told me even he is not sure about it and they told me to check with the student immigration services, because of this i was supposed to reach melbourne on the 30th november at 21:20 through tg461 but instead i reached on the 1st dec through tg465 at 13:05.

I was told at the kolkata airport that accomodation and food will be provided to me but on reaching at thai airport i was blatantly told that i needed to have the coupons from the kolkata airport. I had to fight for an hour for the inconvenience that was caused.

I had to join in for my work on the next day, but because of this i was in no position to inform my company before hand, that i had recently joined and because of that i have lost my job.

Record locator/pnr: r5fz4z

Traveled from sydney to bangkok and bangkok to delhi on 10 october 2018.
Final destination is chandigarh from delhi on private taxi.

The baggage of all 3 passengers did not arrive on 10 october

We were advised that baggage will come by 4am flight from bangkok on 11 october but noone is picking the phone numbers provided by thai namely[protected],[protected]

We 3 passengers are stuck in delhi because of lost baggage and have spent huge amount after the baggage is lost by thai.

Need immediate assistance with baggage and hotel, meal vouchers etc. As the fault is completely that of thai.

Callous attitude of ground staff as they donot even pick up the phone.

Hello team,

I have misplaced my mobile moto g5 plus in aircraft tg338. Due to some urgency to get the visa on arrival i have rushed to the counter by leaving the mobile in the seat. My seat number 48f. I have traveled from chennai to bangkok on 11th sept 2017. So, kindly help me to get the mobile. Also, please let me know the procedure to raise the complaint. I have already complained to thai airways at bangkok immediately but there is proper response. I kindly request you to help me to find out the mobile phone.

I have lost my mobile during flying itself, before landing i was showing videos to my son, as crew literally panicked us my son started crying and my mobile got stolen/lost in flight itself, it was under seat or fallen somewhere else, we were travelling in business class, worst experience, it is a very expensive mobile. They didnt even allowed us to check properly, we requested crew please call technician in front o[censored]s to find the mobile but crew litreally told us to move out the plane, they even allowed us to check.
Flight no ;-tg315
date of travelling :- 02 july 2017
seat no :- 15e, 15f, 14e, 14f

I was travelling from mumbai to guangzhou via bankok flight in business class flight no tg318 & tg668 i am frequent traveller of thai airlines ur executive mr hemant sharma whos is issuing the boarding pass was very much rude about everything luggage weight was excess but i was ready to pay the charges whatever applicable the person was damm rude enough to answer everything the business lounge issued to me from ur executive was mistake in my name it was ashok motwani instead of ashok hotwani soni har faced a lot of problem in lounge so pls have a proper action on this nd give me a quick reply on it

Regards
Ashok hotwani
[protected]

I had my flight on 17th, May 2017 from Guangzhou to Mumbai via Bangkok. on reaching Mumbai, i did not received my luggage which was left behind by cargo at Bangkok . later, on 19th of may i received my luggage early morning at 5:30 through Yash travels on opening my bag i found to my surprise that all valuable (3 watches and its prices are 15, 000/- few clothes worth 20, 000/-) were missing from my bag i would like the airlines to look into the matter and help me out and revert as soon as possible.

P.santhosh & s.bharath I was flying to China from hyd to Hong Kong on 18th March 2017.Ticket no[protected] &[protected] with valid return tickets, but airline staff refused to accept for no reason.They told they need online application form which is not at all mandatory for China .Thai staff who was in charge was not even there to listen to me.They are all stuburn and don'tot wanna listen .I want to know from you if everything is correct and these guys refused to board.What kind of action can be taken on them Actually I am from Coimbatore, I boarded the evening flight from Coimbatore to Hyderabad and was on time I had done web check-in also after this incident I came back to Coimbatore in the next morning flight.Take this matter seriously and make me fly immediately and reply at my email id - [protected]@gmail.com or at [protected]

Dear Sir,

I boarded a flight from Hong kong, and TG607 on the 9th March and my bagds are missing. We connecting flight from hongkong to Mumbai via Bangkok in thai airways.
Flight TG 607 from Hk to BKK and flight TG 317 from BKK to Mumbai.

We have been trying to follow up for the same and need your help.

We have valuables more than 50000. Kindly help with same.

My self ashish ashvinkumar tejani was travelling from Hong Kong to Mumbai with connecting flight to Bangkok date - 4 march 2017 in flight number - TG639 and seat number - 59G and my boarding time was 18:15 with luggage. I arrived at Bangkok airport and then my connecting flight was to Mumbai so i didn't received my luggage.

Connecting flight details.

Ashish Ashvinkumar Tejani
Bangkok to Mumbai
Date-...

Hello,
I am Vinod chander (passport# J4070145, Thai airways Eticket# [protected], Flight (BKK TO DEL), flight number TG331, seat# 61K, boarding time - 22:45, boarding date: 24 Decemeber 2016) has not received one of my trolly bag when arrived to IGI International Airport luggage belt number 12.
As per the airport belt 12 officials ( Veerpal kaur n Aakash) the lagguage for few passengers has not been arrived from Thai Airport cargo and we have been assured that the luggage will come in the next fligh for 25 Dec at 11 am n we will get the luggage by 4 pm the same day but it has not been received yet.
PIR has also been generated at the airport for my baggage# TG 119093.
All my important documents, clothes, gifts n many more valuable things are there in that coffe brown colour trolly bag therefore please find itvand confirm me about the same at [protected] or upreti.[protected]@gmail.com.
Please find attached a copy of my ticket, passport and the PIR generated at the airport for your reference.
Your quick response will be highly appreciated.
Thanks & Regards
Vinod Chander
Mob: [protected]

Hi,

I made a flight booking through ClearTrip.com for Delhi to Bangkok(round trip); Trip ID [protected]. My flight TG316, dated 02 Sept 2016 and TG323, dated 12 Sept 2016, i cancelled the tickets prior 24hrs due to medical issue.I submitted all the documents and my flight was refundable and they are that ur refund is for NIL. I contacted the customer support they said they will look into the matter but now it has been more than 2 month. I called customer support several times but there is no satisfactory response but keep on giving me further time-line. I also contacted the floor supervisor but was of no help. Customer support executives even disconnected my call more than 10 times after asking me to hang up.

In regard to my case, I have the following demands:
(I) Refund of Rs 23984/- with interest.
(II) Compensation for the mental harassment and agony that I have gone through and call charges accrued during my illness.

Arvind Meena
[protected]
[protected]@gmail.com

My Flight details- TG325 30-September-2016
Respond in my mail so that I can give all details

Till now not getting any information why it is not being sent to Bangalore airport from Bangkok. There is no useful information from bangalore airport. Also no contact for the airlines. Its Thai airways.

I have lodged report in baggage claim but for 2days not getting any good update. Please help. I have so many valuable things in my luggage.

I was travelling from ho chi minh city to delhi via bangkok via flight no, tg 557 of thai airway on 7th june (Seat no. 46 a). Due to some technical error flight was delayed by 45 min. So some how passengers were transferred at bangkok to connecting flight tg 331 for delhi. But checked in baggages could not be transferred to the connecting flight tg -331. When i reached delhi on 8th morning i came to know this. Well at the airport i filled a form to claim my baggages and they informed me that baggages will be delivered to my residence at banswara. So on 8th morning i by indigo flight i reached udaipur and from udaipur i reached my home at banswara. On 10th june thai airways person handed our my baggages at banswara bus stand. Since my suitcase was locked so i brought it home but when i opened it my new purchased apple i-phone 6 s was missing. There were long exchanges of mail with thai airways in this matter but finally they refused to compensate the loss. Please helpme in this matter

I was flying to china from hyd to guangzhou on 20th march 2016.
Ticket no-[protected] pnr-3dqmpd with valid return ticket but airline staff refused to accept for no reason. Saying ticket is not valid.
Thai - supervisor -shilpa was in-charge and not even to listen me at all.

I ask them to give in writing if ticket is not valid but refused. They all are stubborn and dont want to listen.

I want to know from you if everything is correct and these guys refuse to board what kind of action can be taken on them.

I should all valid proof of returned ticket confirmation.

They were not accepting that my returned ticket and want to take ticket again from make my trip.

My name sanjeev venaik on 6th march i was travelling from bangkok to beijing flight no tg614 my seat no was 37k where i left my head rest, please let me know how i can get it back, i am in china guanzhou going back to india on 11th march 2025 guangzhou bangkok flight no tg679 and connecting flight from bangkok to delhi tg323 .

My china no for contact is [protected]
My india no for contact is. 91 [protected]

Regards sanjeev venik

Passenger - JASKARAN SINGH RUPANA PNR -735JQW Flight Delhi to Bangkok -TG324 on 7th January 2016 Flight Bangkok to Hanoi - TG 560 on 8th January 2016 I flew from DELHI to HANOI on the 7th january . I was advised at the IGI T3 delhi that i have to check in luggage again at BKK as my next flight was not the same day i.e 7th Jan . when i landed at BKK, I went to THAI AIRWAYS counter and asked them to transfer my luggage to next flight TG 560 . They said my luggage has been transferred and issued me boarding pass for TG 560 . But when i reached Hanoi i found my luggage was not there on the belt . I lodged the complaint and got a PIR REPORT which clearly mentions " YOUR LUGGAGE WILL BE DELIVERED TO YOUR ADDRESS WITHOUT ANY CHARGES AS PER LOCAL CUSTOM REGULATIONS ' . But the airline has not yet sent the baggage to my address which is '6A DOAN KET, HAI DUONG, VIETNAM " . When i called they asked it was my fault that i left my luggage at BKK so they cant deliver to to my place and i have to collect it from airport which is 4-5 hours from my current address . The Thai Airways Hanoi office said I must call Thai airways Delhi and tell them my problem. what a stupid comment was that ? Is that what is Thai airways is about ? keep knocking different doors for help ? I have the letter saying LUGGAGE will be delivered to my place but still the STUPID RIDICULOUS Thai airways staff is not listening and talking so rude !! whats my fault ?? is it just i choosed thai airways to fly with ?? i want it sorted out, and maybe i will not suggest this airline ever to anyone . iF YOU GUYS ARE READING THIS, GET THE LUGGAGE TO MY HOUSE, NOWWWWWW !!! I have no clothes, my documents and other important things with me . I am stranded now . teach your staff some manners and also teach them little english so that they can understand what that letter says and they should follow rules and dont make the passengers suffer . PIR FILE REFERENCE - HANTG17183

Sub: - LOST OF BAGGAGE (BAGGAGE IDENTIFICATION TAG TG609846)



This is in reference to lost of my baggage by Thai Airways during my travel from Delhi to Melbourne on 27th June 2010 by flight TG 316 (Delhi –BKK) and Flight TG461 (BKK to Melbourne).



On Arrival in Melbourne we found that my luggage was not there for collection we reported the same to Menzies Baggage Services at the Melbourne Airport and they registered our complaint and for which we got the reference number as MELTG14584. They told us that they will get back to us within 24-48 hours but we did not receive any response from them.



When we did not hear back from them we did telephonic follow thrice but did not get any satisfactory response. Every time we call them up we get the same answer that they haven’t heard back anything from the Delhi-BKK sector.



This is very pathetic as I am here for my business meetings and I have one year old son with me and I had all my and my babies cloths in the luggage with my valuables.



I had to buy all stuff in here which has costed me a heavy amount along with lot of inconvenience and frustration.


Neema Adhikari


E-mail: neema.[protected]@kangaroostudies.com

Sir,

Please refer my file reference no.BKKTG89920 on 26th May 2010, in connection with lost baggage tag no.
TG 190575. So far it has not been located. Please lodge the claim for compensation.

In a flight from BKK to NRT by TG 676 I ended up with a window seat despite request at check in for aisle seat. The fellow at the check in counter also seemed to ignore my request to put a fragile sticker to my check in baggage which I also did not realize till the baggage was delivered at NRT. He also did not credit the mileage to my frequent flyer card – that’s the Thai way of dealing with foreigners I suppose. Anyway during the flight I was surprised to see that I was not offered a drink since I was too far away from the aisle, finally I had to ask for it. Meals were served to other passengers and then the airhostess told me they are out of all other options except omelets rice. I did not quite understand what was wrong with the attitude of these people. Other than a bit of tan (spent a few days at Phuket) I did not have anything special with my appearance or apparel. Is this the way Thai people and airlines work? I would not know since this is the first and possibly last time I’d fly by Thai.

I lost my digital camera in flight TG317 from Bangkok to Mumbai.I registered complaint at lost and found department of Thai airways and they told me that they will get back with some updates.But noboby came back with any information and when I enquired at the Thai airways counter at Mumbai International airport they jsut denied that they can't do anything.
Can any one help me on this?

Hi,
I wish to bring to your kind notice an embarrassing experience I have had yesterday, 15th September 2009, at theThai airways office in Bangalore.

1. I had to wait for about 10 minutes as there was no one at the reception desk and I did not know whom to call for. There were people walking around in the lobby but no one cared to ask me if I needed any help. But that was not the real issue. Read on.

2. Inside this glass cabin there was a lady[Shrilatha] attending to someone, after that "someone" left, I walked in.
Below is the conversation that went through between us.
Upon entering before I even got a chance to take a seat [note that I was not offered a seat] I was asked, "you want to book Thai airways?" with a surprised tone. her face, expression and body language all indicated that she did not believe even for a second that I could even think of travelling.
I said "Yes. do you handle anything else too here in this office?" ignoring her expression attitude etc.
She says "we do a lot of administrative work too around here."
I say " Oh I am only interested in doing a booking for Bangalore-Bangkok round trip."
She says "do you have the travel documents with you, passport?" again she has this surprised look. It was as if she could not believe I even had a passport, let alone walking in to book tickets…
I said "yes, passport copies, if that is OK!"
She asks" how will you pay?" again, her body language, facial expression indicated that she did not really think I was prepared to pay and she believed this was a total waste of time and she did not believe I can even afford a trip.
I say "credit card..why, you do accept it right?"
She says "yes" and does some typing.
I tell her my dates and passenger details. she calculates the fare cost and gives me the same written in a slip.
I ask her "why is the infant rate 6K, I was told by the official over phone that it is 10% of the adult rates and the adult rates are 14K per person!"
She says " 10% of IATA rates", literally snapped at me, it looked like she almost cursed me for my heights of ignorance!
I say "what is IATA rate?" again ignoring her attitude.
she says "rates specified by IATA", again mocking at me, with that cynical smile.
I say "I understand IATA rate is rates specified by IATA what is the price?"
she says "57,000"
I said "OK. so any VISA rules, vaccines for children, papers, pre-requisites etc.. because I do not want to land there and get into issues"
she says "nothing" with a dismissive attitude.
I ask "is a travel insurance must for travelling to Bangkok"
she says "all that you must ask your agent I will not be able to help you." first with a hint of irritation and then a mocking smile, her body language indicating she is thinking, "god knows where these people come from, cannot even afford a ticket and they want to ask for all sort of details". This was it, her mocking was going on all the while, right from my first question and I was trying to ignore it from the very beginning and I could no longer tolerate it.
I told her "enough of mocking, if you cannot help fine, just say so and I will get my details from elsewhere. I was not interested in coming all the way to your office, waste my time and yours. But when I asked your official for some details over phone, I was told to walk in to get more details, thus I came in.
she say "I never mocked at anybody"
I said "yes, you can tell me that, but it shows.."
And I get up and go out.
Then I went back to ask her good name and was told "shrilatha". I am pretty sure quite a few customers would have walked out due to this lady's arrogance. A front desk lady who is incharge of booking tickets should not have this kind of attitude and head weight. She should not even be gauging the customers for their worth or making her assumptions and conclusions.
She is paid to help us get the flight details and travel information, and just that.
Having such an ill mannered front desk not only spoils the reputation of the airlines but will also make the potential customers go for other airlines.

Meanwhile I got the friendly travel consultants at makemytrip.com[tollfree] to book my tickets in the Thai airways flight. Bangalore to Bangkok and back.
We are 4 adults and 1 child and 1 infant travelling on 24th Septeber 2009 and returning on the 1st october 2009.
I was deeply disappointed by this lady's attititude and treatment meted out to me.
maybe she should be given some training on Public relations and other soft skills. It is said that the front desk people are like the face of the company, their hospitality and appearance reflects the company.
Much said I leave it to the concerned to do the needful.

We booked and travelled on Thai Airways to Phuket, (direct) but landed up in Bangkok instead as the riots against the Prime Minister caused Phuket Airport and other tourist airports to be closed. My complaint is that Thai Airways KNEW that Phuket was closed before they left the ground of Perth Airport. I heard from Flight Centre that they "hoped" it would be open by the time we arrived but it was not so they just dumped us in Bangkok to fend for ourselves and the ground staff did not know what to tell us. We finally booked ourselves into the Bangkok Airport hotel to await the opening of the airport (if at all). It took two days to get to Phuket and with much expense. Our letter of complaint has bene faxed to Thai and they virtually dont want to know. I think it is very poor, and other passengers reiiterate my complaint. We want reimbursement for our expenses at least.

I would begin narrating my experience from the time when I checked in for the Bangkok to Mumbai on 29th Apr 2008 at 18:45 (TG 317).
I arrived at the airport 2 1/2 hour before departure I was informed that the flight was delayed till 00:15 (5 1/2 Hours Delay). I requested the ground staff to put me on the Indian airlines flight departing an hour later as I only had hand baggage and the airline did have room for passengers on it, this they were not able to do saying there wasn’t enough time.
Hence, I checked in for the Thai Flight and asked them for what their policy for delayed flight is. To which they informed me, that they would give me 300 bath ($10) meal voucher. This I thought was being very unreasonable for such a long period of delay and I found out that as per Thai Law they were supposed to give compensation of 1200 baht for more than three hour delay on domestic flights and understood that for international it would at least be the same or more. When informed if Mrs. Titirat B the check in supervisor about this she said that their policy is to give a hotel room only if there is a 6+ hour delay and that she never hear about this law. Now I started to put two and two together, and realized that they only announced a delay of 5 ½ hours to avoid giving out the room and I was pretty sure that the flight would leave much later.
After wasting my time at the airport for several hours, I showed up at the gate on time for boarding at 23:35. But as I had suspected they didn’t start boarding yet, 00:15 not movement whatsoever, 00:30 nothing, finally they did start boarding at 01:00 and departed at 01:30 clearly after the 6 hour norm as per their policy.
This to me is clearly unethical behavior on part of the airline. It is most definitely their responsibility to take care of their passenger especially in situations like this. Not only they misinformed me and other passengers on the flight they also most probably broke the law.
I am thoroughly disappointed with the airline and would rather not fly with them anymore. There are several other airlines who do value their customers. I just hope that my message gets across to someone in the airline and helps them realize their mistakes.

Dear sirs,
we are travlling business class and the flight departs at 1130 from mumbai for bkk. We werent informed the flight is delayed to 5 am, we reach the airport were told they never had our number To contact us and later made some other excuse. Then were sent to indian airlines then were sent back to thai counter where we met with customer service rep - vaishali sawant who starts to scream at us. Os this how u behave with pax and with pax who have paid 3 times the amount of the economy price??

ON A FLIGHT DT.24 OCT.2007 (TG-316) FROM DELHI (INDIA) TO BANKOK (THAILAND),THAI AIRWAYS LOST MY BAG.I HAVE CALLED MANY TIMES TO THAI AIRWAYS,BUT THERE IS NO RESULT.