The Brihanmumbai Electric Supply & Transport Undertaking (Of BMC) . BEST Undertaking — Bus did not stop at most of the Bus Stops

Respected Sir,

I am a regular commutter in BEST buses. I travel everyday from Dahisar to Marol Depo. Have been experiencing this problem offlate on regular basis. I was waiting at the Bus Stop of Mahananda Dairy today. Bus number 7241 M of Marol Depo was passing by. Bus number was 706 and bus reached marol depo at 10.45am.

I waived my hand but the driver did not stop the bus. I chased the bus by Rickshaw and got into it finally at Green Fields on JVLR near Majas Depo. On asking the conductor why the bus did not stop. He said, go and ask the driver. The driver was not willing to respond at all and prefered to keep quiet. I asked the conductor that as per law only 19 standees are allowed. But there are hardly any standees so what is the reason for breaking the rule of not stopping. He said its not my fault.

This has become a routine now. This happens at least twice a week, that buses dont halt at bus stops despite being empty.

I was angry with the replies conductor gave me so I told him that I will lodge a complaint for breaking the law. He started saying, dont teach me laws of BEST. Further on my saying, that I will lodge a complaint against you, he said do what you want. Go wherever you want and lodge a complaint.

This is to request you to take up the matter with relevant authority and let me whom to approach also for this matter.