[Resolved]  The Hindu — Not Receiving

I am getting The Hindu thro' my friend at The HIndu Office, who as a matter of courtesy has arranged it from the Subscription Deptt ( since he was from other Deptt ) and was being supplied thro' the concerned agent of my area i.e., SRI VELAMMAL AGENCY, Agent, The Hindu. I am an avid reader of The Hindu for ages. Well, I was away for a while, and the Agent has abruptly stopped the supply without any one's consent ( either The Hindu circulation / subscription deptt., or myself). The agent has no business to prevent the subscription or snatch my copy. The matter has been brought to the notice of one Ms Amritha of The Hindu Subscription Deptt on 13/7/09 Monday and is being taken up with the RGM Mr. N Krishnan. The service deficiency may be taken note of a nd acted upon with intimation to me at my mail address. Thanks

my subscription for The Hindu is TH-1216208.

The news papaer is not delivered from 19th October-2008.The local distrfibution agent poses a tough stand when the complaint is made for non-delivery.
Hope the management will take up the matter with the agent and redress the gtrievance
V.Viswanathan

The Chief Marketing Officer
The Hindu

Dear Sir

Sub : Renewing subscription for “The Hindu” news paper for next 6 months.
Ref : NIE-09-10

I would like to bring to your kind notice the following incident to take appropriate action at your end :

I am a Principal of Sri Ramakrishna Matriculation Higher Secondary School, Ambattur & we have been subscribing money for purchasing The Hindu paper for our students on daily basis. We were your customer for the last two years and we had a bitter experience which I would like to share with you so that such incidents do not occur in future.

As soon as we entered into contract with Hindu representative, Mr.N.Hariharan (Mobile # [protected]) for subscription during May 09, we started receiving papers on daily basis from 8th June 09. The job of dropping the news paper was entrusted to your local agent M/s S.Sudharsan, 46D Oragadam Road, Ambattur, Chennai 600 053 (Mobile #[protected] & Landline #[protected] by your office where the trouble was started by the agent.

They submitted the invoice # 7648 dated 1.6.09 for Rs.27, 094 on 2nd June 09. Actual delivery of newspaper started only on 8.6.09. They asked us to pay for full amount. We assured them to make partial payment initially and made a cheque ready for Rs.15, 000 but they refused to collect. We prepared partial payment because we had one more bitter experience during the previous year. But the agent occasionally used to come to the school premises during school hours and started shouting by using unparliamentary words and also tried to man handle at our lady staff at cash counter by damaging the image of the school and also passing bad waves to the students. As a professional business man, he should know how to behave at the school premises. We strictly advised them to come after school hours but they never used to come after school hours.

Then the matter was escalated to the higher level to Mr.P.Subramanian, (Mobile # [protected]) Regional Manager (Circulation), The Hindu, Chennai and he contacted us in person during the month of July 09. Due to unavoidable circumstances and busy schedule with admission formalities, the undersigned could not meet him. The undersigned wanted to solve this issue with his help by bringing the agent to our school for a talk. But he refused to bring the agent and instead of solving the issue and renewing the business, he advised us to make payment and was not prepared for further business with us. In order to make a full stop to this issue, our adviser Mr.T.Manisekar contacted Mr.Subramanian over mobile to collect the cheque for full amount but he came and merely collected the cheque on 14th October 2009 without meeting the undersigned for solving the issue and getting further business from the school. We felt very sorry for the ugly behaviour and this is only forced us to bring this matter to your attention.

You might have read the above lines and we are very sorry to inform you that considering the above circumstances, we are in a position to dispense with the next subscription for this daily. We want to still give one more opportunity of renewing the contract if M/s Sudharsan Agency apologize for their mistake else we are not interested in going with Hindu and we will decide to go in for some other daily. Your earliest response is eagerly awaited to proceed with further course of action.

Thanking you,

Yours faithfully
For Sri Ramakrishna Matriculation Hr.Sec.School
Principal

dear sir,
I too experiencing the same the delivery of daily editions to my address needs for attention. I am staying at rangarajapuram kodambakkam. non delivery of daily is common and no answer from the agennts.

with regards
tkumaraswami[protected].

hindu not received for several days

k. sanjeevi
18, pallavan kulam north
pudukkottai - 622 001


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