The Mobile Store, Bremen Chowk, Pune — Misleading customers, Fraudulence and cheating

Address:

Pune, Maharashtra

Hi,

On 1st Aug 2010, we went to “The Mobile Store, Brehmen Chowk, Pune” to enquire and buy a mobile handset which has both 3G-Video calling and Wi-Fi. I clearly stated my requirement in front of the sales person. The sales person showed me some handsets having such features. We asked him to give us some time and we started deciding. During our discussion, the store manager interrupted us and asked us to go for Nokia C5-00, which has both the features (Video calling and Wi-Fi). We asked him again and again about the features and he told us that it has got both the features.

We saw the seal was broken and when we asked about it, the store manager (Amol S. Hase-ID[protected] assured us that since there is no dummy available with him, he had to break the seal. Still we believed the person and bought Nokia C5-00 from “The Mobile Store, Brehmen Chowk, Pune”.

When we were going through the user manual, we could not find anything about Wi-Fi. So, we searched in the internet about Nokia C5-00 and after several searches, we could get to know that the mobile does not have Wi-Fi feature from the following URL- https://www.consumercomplaints.in/my-complaints.htmlnokia-mobile-c54533.html

We went to the same store again and asked the store manager about Wi-Fi. He clearly told that he has never mentioned about Wi-Fi and rather accused us that, “since it costs much, we don’t want to use this mobile and telling all such things. He even told that the sales person who had been showing the products is a promoter from SAMSUNG. When I asked the person to show his ID card, he did not have any and he told that it is not provided to them.

Even my husband politely asked him to suggest any way to get that returned and get another handset which has both the features (3G-Video calling and Wi-Fi), he told if we return it between 14 days, there will be a deduction of 15% amount of the mobile.
After repetitively asking about both the features, if the store manager has told wrong information and then later declining about not giving any wrong information, it is his responsibility to get the handset returned without any amount.
Till the time we have been using the mobile inside its cover. It’s not even scratched.

Please do the needful, as we are not being able to use the product whole-heartedly and losing our valuable time because of someone’s decisive promotional activities. It’s getting bothersome for us.

Regards,
Tapaswini Mohanty
+91-[protected]
or
+91-[protected]