The Mobile Store — Doing Fraud with thier customers

I was purchased a new mobile Sony Ericsson T 700 dated (11jan, 2009) from The Mobile store (DA-4/A Main Vikas Marg Shakarpur Delhi).Before purchase I told the salesman about my preference is good music player similar to W 580i or more. Camera and all other thing is secondary .He regularly insist me on T700 and raised my budget from6000 to 11000.he said that it is the best mobile, he told me features like good camera with flash, Dual speaker with clear and high volume with attachable speakers and a new feature of T.V output etc..

But when I purchased and opened it I asked how to connect a T.V .He replied that it doesn’t have a feature of T.V output .I stunned after listening that & said but u told me that feature he replied u got confused between all, I ignored because I am more fond of music. Then I listen music in which I didn't find a volume. In fact my single speaker W 580i has more volume. He gave an excuse that equalizer is not set and after doing every possible efforts volume remain as it is. And he continuously lies with me.

After complaining to the manager, he suggest me to complained to Sony Ericsson centre as sales person is from Sony Ericsson company and he knows very well about each and every product, and your mobileW580i is from walkman series so there is no comparison in sound with that.

When I request him to change with some one else or money back he said we don’t have authority to change the set or money back. After all I agreed him to send a mail to his boss regarding that matter. And I also have a copy of that mail which I paste below.

From: 1862-Shakarpur [mailto:[protected]@ops.themobilestore.in]
Sent: Sunday, January 11, 2009 11:17 PM
To: '[protected]@ops.themobilestore.in'
Subject: customer problem



Dear Sir

Today one customer purchased sony handset T700 but he is not satisfied with that because sony promoter(Suresh gujjar) told him that there is dual speaker &good music quality with T.V. out put, as compare to sony 580i but he did not found such thing in that, so he wants to return his money back ………. Please do some needful on same …

Regards

Deepak Mehta

Shakarpur


Please do something because whenever I contact to the mobile store every time they replied “we are forwarding your complaint to our seniors and we will call you back within two days” .please help..my DE8048