The Mobile Store — Cheating

Address:

Haryana

Dear Sir/ Madam,

This is to bring to your kind notice the horrific experience I had with The Mobile Store Galleria Gurgaon. I have been a long time loyal Mobile store customer over the years until yesterday.

Yesterday I went to buy a new phone at The Mobile Store SG 14 DLF Galleria phase 4 Gurgaon. I wanted to exchange my one year old blackberry curve 9380 with any new phone. When I asked them the price to exchange the same they told me that they give me Rs 2500 at the max at this point one of the sales guys told me about the IPHONE buy back scheme. He told me that he will get me Rs 5000 for the same phone. On this I agreed he took my Citi Bank credit card and swaped the amount Rs 20500 for the same. Then he asked me another 2000 rupees to pay in cash and told me that he will return Rs 1000 whenever I return them the blackberry box ( As I didn’t have the same with me then). At that point of time they didn’t provide me any bill but when I got the ebill from you ( Pls see attached) I was shocked to see that they had punched full Rs 6000 as discount bill amount ( Rs 20500).

After getting the initial shock I checked the price with Apple centre and other stores and they all confirmed me that everyone was giving a minimum of Rs 6000 for Iphone 4 buyback. When I went to the mobile store today and complained them about the same he was giving all rubbish excuses. When he failed to answer me why the bill showed RS 20500 with Rs 6000 discount and he gave me only Rs 5000 he suddenly told me that’s because value of my phone is Rs 1500 ( Last night he told it RS 2500) and became adamant on that. When I told that I want a explanation where did my Rs 1000 gone he had no answer and kept repeating the same thing that value of my phone was Rs 1500. Then I told him to give in writing he wrote something on a piece of paper and gave me ( Pls find attached).

I kindly hereby urge you to look into the matter on urgent basis because if the offer of Rs 5000 buy back was genuine then would have simply swiped Rs 21500 for my card not Rs 20500 and secondly he would not have asked cash from for the remaining amount. Also the bill clearly states that RS 6000 discount was applied so where did my Rs 1000 disappear. Kindly check this malpractices which Mobile store Galleria is doing in your esteemed organization’s and cheating customers using name.

Awaiting your response.

Warm Regards

Siddhartha Padmapati