The Mobile Store, Chennai — Non-receipt of money-back amount and leather pouch for the phone

Dear Sir,

I had purchased an LG KP 500 from your store at Shop no 12, Tawa Complex Bittan Market, Bhopal in the hope that I will get good services, but I very unhappy and have the following two complaints.

1. Non-receipt of 5% money back for LG mobile phone. The Invoice no is MP/24074 dated 12/10/2009 for LG KP 500 mobile phone. The documents for the redemption of 5% discount have been sent long back, but till date the cheque has not been received even after two months. The scratch card no is: PTMS00089827.

2. Non-receipt of mobile phone leather pouch. The store has not provided this cover till date although it was promised at the time of delivery, but was not available. I have visited the store at least 4-5 times for the same.

Kindly take immediate action and send the cheque and the leather cover and inform me.

Thanks

Mridul