[Resolved]  The Mobile Store — Due to out of stock of Mobile Loan approval expired

Address:

New Delhi, Delhi

My name is Tarun Bhatia. I have applied for a loan from Aeon Credit service . I got the approval on 6-oct-2013. The Application No.[protected] and the Loan agreement no. 1310-1-[protected]-4. This loan was against the mobile phone "Samsung Galaxy Core" which I wanted to buy from “The Mobile Store” from Shop No. 108, Ground Floor, Shankar Rd Mkt, New Rajendra Nagar, Delhi - 110060 State : Delhi. Unfortunately, the mobile phone was out of stock and they said they will arrange the mobile in 2 days . I have contacted the mobile store to check the status of mobile but till the morning of 13-Oct it was out of stock. Then at evening on 13-Oct I got to know that the mobile is in stock but my loan agreement has expired and I won’t be able to buy this product I have requested the dealer (The Mobile Store – shankar road, new delhi ) to sort this matter. In reply they said they will re-submit my application and they will get the approval by mail on Monday morning. Monday morning I got on more msg from Aeon stated that my Loan number[protected]. But at the very same day this application was declined by Aeon as i got to know this from "THE MOBILE STORE". I asked them that it was not my fault. The mobile was not in stock so they have to fix this issue. Unfortunetly, They are not ready to listen anything. I have spent my time while visiting to store and on calls which i made everyday to get the status. Morethan that, it feels bad when you have to wait for something for so long and then you came to know that your time limit has expired. I dont know why i have to pay for this where i wasn't at fault. I want The Mobile Store to arrange the approval and Provide me the mobile phone . Thanks, Tarun Bhatia HCL TECHNOLOGIES +91-[protected]