The Mobile Store / Nokia Handset 7610 Supernova — Selling defective handset

This is to bring to your notice that I had purchased a mobile phone [Nokia 7610 Supernova, IMEI No. [protected]] from The Mobile Store, Kalkaji vide my HDFC bank credit card no. [protected] [Tid No. 41017319, Appr Code 059245] amounting to Rs. 10, 999/- on 12th June, 09 night as a gift for my friend [Invoice No. DEL/01356/00001/3243 dated 12-06-09].

After paying the complete amount i.e. Rs. 10, 999/- while the executive was giving me the demo of the phone, the phone was not switching on. It took the executive 15 minutes just to switch on the phone. N the reason given to me was that it happens sometimes in new handsets.

Next day I had to go outstation n realized on the way that none of the features of the phone were working. N I had to be without phone just because this handset was not working. My family got so worried and tensed about me as I was not reachable on the phone. There was no option left for me other than to manage without phone.

Next day i.e. on 14th June, 09 early morning I visiting the store and whole staff of The Mobile Store agreed with the fact that phone was not working. When asked for the replacement, I was very rudely told by one Senior executive of the store that it will only be replaced if Nokia will state that the phone is not physically damaged. Then n there only I gave the phone back to the store and obtained receiving also on the bill.

Here I would like to point out that how Nokia can sell a product in a market when it is not at all working and is defective. This brings the fact that before selling a product in market, there is no quality check in Nokia to confirm the working features of the phone.

Secondly how can The Mobile Store sell that product to a customer when even on switching on the phone they notice that there is some problem with the phone? I have spend around 11, 000/- on phone just to get benefits of the same but had to face troubles n problems. Instead of accepting their fault, the store people blame customer for physically damaging it.

Because of the inconvenience caused to me and rude behavior of the store people to me, I decided not to continue my relationship with the store and requested for stop payment of credit card on 14th June morning itself by calling HDFC helpline and further vide my letter dated 14th June, 09 forwarded by fax and courier to HDFC Chargeback section [Case reference I[protected]]. They promised me that this thing will be settled in 45 days time which is their minimum time for settlement of dues.

Today is 27th August, 09 and I have not received my credit back in my credit card. Infact I have received some mails from the store saying that now they can’t even replace the handset as many days have passed n they can just provide me assistance in getting the same repaired from Nokia.

Would request you to kindly look into the matter and arrange for my credit back to my card as whatever I have purchased, I have returned the same back to the store. N take necessary action against Nokia as well as The Mobile Store for selling a defective handset to a customer and causing inconvenience.