[Resolved]  The Mobile Store — Non-Delivery of Mobile purchase online

Address:

Mumbai Suburban, Maharashtra

Sir/Madam

My friend Prabha, had ordered one Nokia Asha 200 Phone with Free SanDisk Memory card from The Mobile Store online on 14/09/12 and also paid the amount of Rs 3692/- immediately with a promised delivery date of 22/09/12. However she has not yet received the mobile with free sandisk card till date i.e. 28th September 2012. (Order No.[protected]

On confirmation of the order , the Bluedart courier docket no. was also generated and sent as an e-mail to her. However, the courier docket no. as mentioned in the e-mail – [protected] is Invalid.

She also spoke to the Mobile Store customer care no. [protected] and lodged a complaint on 21/09/12.The customer care representative told her that there was some issue in the courier docket no. generated and that the delivery of the mobile with Free Sandisk card would be made on Thursday i.e. 27th September 2012. And she was promised delivery on this day.

However, she did not receive the mobile with San disk free memory card 8 GB. Secondly, she spoke to the customer care yesterday to Mr Vinod on [protected] who promised to look into the matter and do the needful. She again today spoke to Mr Pradeep at 10.00 a.m. on 28th September 2012 and asked for the call to be transferred to the supervisor wherein Mr Pradeep replied that the supervisor will come after 12.00 p.m.. The moot point is that the customer had placed the order 13 days back and paid the amount also 13 days back and still the product is not delivered amounting to deficiency in service.

The authorities are requested to take appropriate action against Mobile Store

The details of the order are mentioned below:-

Prabha V Iyer,
Thank you for shopping at www.themobilestore.in
This is your electronic order confirmation for[protected] .
Please save it for future reference. You will need this should you wish to contact us in relation to this order.
Thank you for authorizing payment for the amount Rs.3692.00 being the total order value.
Details of your Order
Order Date- 14-Sep-2012 23:54:31 PM IST
Order Confirmation Number:[protected]
Deliver To:
Prabha V Iyer
XXXXXXXXXXXXXXXXX Khanda Colony New Panvel West Navi Mumbai -410206
MAHARASHTRA INDIA
Bill To:
Prabha V Iyer
XXXXXXXXXXXXXXXXX Khanda Colony New Panvel West Navi Mumbai -410206
MAHARASHTRA INDIA
Payment Summary
Payment Method: CREDITCARD
Quantity Product Unit Price Net Price
1 Nokia Asha 200, graphite Rs. 3692.00 Rs. 3692.00
Purchase Summary
Subtotal: Rs. 4759.00
Shipping: Rs. 0.00
Tax: Rs. 0.00
Discount: Rs. 1067.00
Order Total: Rs. 3692.00
Please note that all orders are subject to stock availability, and orders are typically delivered within 3 to 5 working days. For some destinations the shipment time may be longer.
We will notify you when your order is shipped. In the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you or the address provided by you is not under service, we shall inform you accordingly and cancel the item(s) from your order. In such cases your credit card will not be charged.

We value your business. Hope you enjoy shopping with us.
Kind Regards,
themobilestore Team
www.themobilestore.in is committed to your satisfaction. If you have a question about your order please contact our Customer Care Department at[protected], or e-mail us at [protected]@mytms.in"

[protected]@themobilestore.in
[Order[protected]] themobilestore

Dear Prabha V Iyer,
Thank you for shopping at www.themobilestore.in
The following items from your[protected] have been shipped.
Quantity Product Unit Price Amount Shipping Date Shipping Agent Tracking Code View Status
1 Nokia Asha 200, graphite Rs. 3692.00 Rs. 3692.00 17.09.2012 13:13 BlueDart [protected] http://www.bluedart.com/servlet/RoutingServlet?handler=tnt&awb=awb&action=awbquery&numbers=...⇄

Shipped Items Summary
Subtotal: Rs. 3692.00
Shipping: Rs. 0.00
Tax: Rs. 0.00
Discount: Rs. 1067.00
Order Total: Rs. 3692.00
Payment Summary
CREDITCARD : 3692.00
Total Payment Received: 3692.00
Note: We will inform you as and when we ship the remaining unshipped items, if any. All shipments to you are sent in tamper-evident packaging. In the unlikely event that the package delivered to you is not in sealed condition or looks like it has been opened or tampered with, please do not accept the same. In case you are not the recipient, please communicate the same to the recipient as well.
We hope you enjoy shopping with us.
Kind Regards,
themobilestore Team
If you do not get your consignment within 7 days, please track the status of your delivery at http://www.bluedart.com/servlet/RoutingServlet?handler=tnt&awb=awb&action=awbquery&numbers=...⇄ on the courier details page or contact our customer care number[protected].


Regards
Payal