The Mobile Store — Product Sold with False Information

Address:

Pune, Maharashtra

I am in possession of iPhone 3GS 16 GB (AIR-I-PHONE[protected]
purchased from the :
The MobileStore Limited
Staples Future Office Products Ltd.
Plot No. 231, Lower Ground Floor,
SGS Mall, Moledina Road, Camp
Pune,[protected]

Invoice No # 557/4282566
Store #3351
Invoice Date 16th Oct 2011

Complaint No 1 :
My Phone is properly charged, but the display is blank white screen
Nothing happens even if tap on the phone.
This was shown to the Apple Service Store (Rahul Commerce, Camp, Pune) in Pune,
it was told that the purchase date by the store of the device is 10th Oct 2010.
The same person communicated that the device is out of warranty.

Since I purchased it on 16th Oct 2011 (2.5 months back), this was shocking to me.
Thus, the device was sold to me even the warranty of the device was expired 6 days before sell.
No information was told to me at the time of purchase.
It was confirmed to me that the product is under warranty and even 1 year extended warranty by the store after the
1 year from the date of purchase was provided to me.
What can be done about this?


Complaint No 2:
The same device was sold to me saying its unlocked.
It turned out that it was locked for a particular service provider (Airtel).

I am very disappointed that the APPLE is not handled properly in INDIA.

Please guide me as to what service can I expect from Apple or Mobile Store here.

Thanking in Advance,
Rajashekhar Hiremath
+91-[protected]
P-28,Krishnakeval Township,
NIBM Road, Behind ICICI Bank,
Kondhwa, Pune -411048
Maharashtra India.