[Resolved] The Mobile Store — Complain THE MOBILE STORE - FOR THE REPLACEMENT OF NOKIA E63 -

umeshkhandelwal

from Anand, Gujarat

Address:

Udaipur, Rajasthan

Dear Sir

I have purchased a NOKIA E63 ESN [protected] handset from THE MOBILE STORE UDAIPUR retails store dated 11/08/2010 in the name o[censored]MESH KHANDELWAL Address : 3/214 GOVERDHAN VILLAS UDAIPUR . The Wi Fi Services of this handset did not working from the begning but the store incharges told me the handset has no other problem and this service will work within few hour but that services was not start.

Next day i was submitted this handset to THE MOBILE STORE UDAIPUR and the emlpoyee were tryed to start this services upto 3 hours but that services was not start.

Next day I was took this handset to NOKIA CARE and told them about all incident. they check this handset upto 2 hour and they restore the software of it. meanwhile this handset become dead at nokia care and it was not even operable.

Than i submit this handset to THE MOBILE STORE udaipur and I taken the receiving of the HANDSET from LOCAL THE MOBILE STORE udaipur with confirmation and assurance of replacement of handset by MR. RAVI SHARMA ( Rajasthan Head The Mobile Store) and LOCAL The Store Employee . Due to unavailability of basic services of the NOKIA E63, The mobile (PRODUCT) has breached the sale contract at the first instance.

Now i need my handset should be replace by THE MOBILE STORE UDAIPUR at local level. Kindly do action against local vendor for WRONG SEALING PRODUCT and HIDE the important information about the Handset as well as TERM & CONDITIONS.

We have all the supporting document which show that THE LOCAL VENDOR admit & promise to replace the handset at his end.
1. Bill of Purchase
2. Nokia Services Job Sheet which shows Application : Performance / Usability Failure
3. Acceptance of Handset receiveing and and replacements letter by THE MOBILE STORE UDAIPUR (Seal & signature)

--
Thanks & Regard's
Umesh Khandelwal
3/214 Goverdhan Vilas ,Hiran Magri ,Sector 14 ,Udaipur
Rajasthan, India
Cell [protected] Phone[protected]
Msn umesh.[protected]@hotmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sandeep wadhwa

from Mumbai, Maharashtra

The Mobile Store — replacement

dear sir
i have purchased a samsung cdma handset w339(duo) of tata on 26/12/2008 from the mobile store (flames mall,Ludhiana).
now it was some problem in that and samsung service center has issued me a Replacement certificate and said you can replace the handset from the mobile store.
but when i visited the mobile store on 18/11/2009,they had said that we cant replace the handset.
then i again visited the samsung service center and talk to their officials,they said we are only for service,you go to the mobile store only.
then on 20/11/2009 again i visited the mobile store and they said we will ask from our operations head for that.
on 24/11/2009 when i visited the mobile store they said we cant replace the handset.
today its 28/11/2009 ,and still i am waiting for the response.
when i asked why, it is still in warrenty period, they abuses me very badly,and said get out from the store and dont come again,we cant replace your handset.
now plz clarify me why the mobile store cant replace the handset,when it is in warrenty period.
and i when i asked the contact number of higher officials of the mobile store from the employees they abuses me.
so i am very much annoyed from the employees of the mobile store(flames mall,ludhiana),plz note the complaint against two employees who has abuses me badly, the names are 1. Ratanjit kaur and 2.Manish...
plz take some action against them,so they can learn how to deal with customers.
and plz replace my handset ASAP.
looking forward to your positive response..

Thanks & Regards

Sandeep Wadhwa
[protected]