[Resolved]  The Mobile Store — wrongly mobile recharged amount refund

Address:

Vadodara, Gujarat

I had done a Mobile recharge from "THE MOBILE STORE"Fatehgunj vadodara by my creditcard NOxxxx xxxx xxxx 1756, at that time that person did recharge Rs 299/- on some wronge number, when I made complain to him he told me that the same will be refunded to me in 5 to 7 days and made a complain and made me CC mark of the same male. After sevral complains they finaly told me that the amount cannot be reverce..I had done the recharge with the mobile store Why I should bare their mistake.
I am alse sending you the same coversation what had been done between us
The details are as below:
[protected][protected][protected][protected]

Hi,



Please contact the store for the issue as the transaction is successful of Rs 299 and we confirmed from the Reliance that the reversal cannot be processed for the same.



Dear Store,



Please talk to the customer and explain the details.



Regards,



Divay Khanna



From: Bhavesh Shah [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, December 15, 2010 11:19 AM
To: Corporatecare
Subject: Re: REVERSAL THE TRANSACTION



Hi,



I am the customer who facing this problem, which was not done by me.



So, kindly give me the proper infromation so I can do further process.



Thanks,

Bhavesh shah




[protected][protected][protected][protected]

From: Corporatecare <[protected]@myoxigen.com>
To: Bhavesh Shah <[protected]@yahoo.co.in>
Sent: Tue, 14 December, 2010 6:38:50 PM
Subject: RE: REVERSAL THE TRANSACTION

Sir I asked you that are you the store person or the customer?



From: Bhavesh Shah [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, December 14, 2010 4:04 PM
To: Corporatecare
Subject: Re: REVERSAL THE TRANSACTION



Hi Divay,



I am waiting for your reply,



Please do needfully,



Thanks,

Bhavesh shah




[protected][protected][protected][protected]

From: Corporatecare <[protected]@myoxigen.com>
To: Bhavesh Shah <[protected]@yahoo.co.in>
Sent: Tue, 14 December, 2010 1:30:22 PM
Subject: RE: REVERSAL THE TRANSACTION



Hi Bhavesh,



Please provide your contact number.



Regards,



Divay Khanna



From: Bhavesh Shah [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, December 14, 2010 12:54 PM
To: Corporatecare
Subject: RE: REVERSAL THE TRANSACTION



could you tell me, why that amount can not be reverse. the mistake has been done bye your employee.



why should I have to bare that amount. This is not my foult and I need it back



thanks,

bhavesh shah

--- On Tue, 14/12/10, Corporatecare <[protected]@myoxigen.com> wrote:


From: Corporatecare <[protected]@myoxigen.com>
Subject: RE: REVERSAL THE TRANSACTION
To: "'Bhavesh Shah'" <[protected]@yahoo.co.in>
Date: Tuesday, 14 December, 2010, 11:45 AM

Hi,



As confirmed from the operator the below mentioned transaction cannot be reversed.



Regards,



Divay Khanna



From: Bhavesh Shah [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, December 14, 2010 11:32 AM
To: Corporatecare
Subject: RE: REVERSAL THE TRANSACTION



Hi,



Please do it as soon as possible.



thanks,

bhavesh shah

--- On Sat, 11/12/10, Corporatecare <[protected]@myoxigen.com> wrote:


From: Corporatecare <[protected]@myoxigen.com>
Subject: RE: REVERSAL THE TRANSACTION
To: "'Store1494'" <[protected]@ops.themobilestore.in>
Cc: [protected]@yahoo.co.in, "'Tech Support'" <Tech.[protected]@myoxigen.com>, "'rubina chadha'" <rubina.[protected]@myoxigen.com>, "'Dhiraj Singh'" <dhiraj.[protected]@myoxigen.com>
Date: Saturday, 11 December, 2010, 6:52 PM

Hi,



We have forwarded your request to the operator for the reversal of the transaction. Please confirm the details of the complain on Tuesday.



YOUR COMPLAINT NUMBER :[protected]





Regards,



Divay Khanna

Oxigen Services (India) Private limited







From: Tech Support [mailto:Tech.[protected]@myoxigen.com]
Sent: Saturday, December 11, 2010 6:08 PM
To: Corporatecare
Cc: [protected]@yahoo.co.in; rubina chadha; Dhiraj Singh; Store1494
Subject: RE: REVERSAL THE TRANSACTION





Dear Team,



Please do the needful



Regards

Bharat Singh

(Tech-Support)

Oxigen Services India Private Limited

Contact no:[protected]




[protected][protected][protected][protected]

From: Store1494 [[protected]@ops.themobilestore.in]
Sent: Saturday, December 11, 2010 6:00 PM
To: Tech Support
Cc: [protected]@yahoo.co.in
Subject: REVERSAL THE TRANSACTION

Dear Sir,

WE HAVE DONE BY MISTAKE IN FOLLOWING NO.

DATE – 11/12/2010

AMOUNT – 299/-

DESCRIPTIN – Reliance CDMA

MOB. NO. – [protected]

OXIGEN ID – GJ 11102632







INSTEAD OF [protected]



KINDLY DO THE REVERSAL









Regards,

FATEHGUNJ - 1494