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[Resolved]  The Professional Courier — Document not Delivered / Unprofessional Attitude

I Had couriered a document to Kerala on the 11th of April 2008 and was promised that the document will reach on the 14th of April 2008, the date i intended it to reach . The document was not delivered on 14th and when i called to enquire on the status of the same i was told that since 14th is a holiday because of Vishu - the kerala new year, i requested Professional couriers to deliver the document on atleast the 15th, i was asked for the address again and was given a confirmation that the document will be delivered on the 16th . On the 16th professional Couriers calls up the consignee and asks them to pick the document at their office in Changanacherry . When i speak to the booking office in bangalore, the concerned person asks me to just wait and says he is helpless and cannot do much about it, the contact number given by him of the changanacherry office also turns out to be incorrect . i find out the number by my own means and when i call changanacherry, the response i get from them is that they cannot have a home delivery done and when i request them to do so, the person there speaks to me in a way which conveyed that for the amount of 30 Rs which i have spent this is the service which will be provided... when i try to contact the bangalore office they also talk to me in a way that shows they are least bothered even if i approach the consumer forum and do not give me the Number of their Head Office .

When i contact the head office and speak to the concerned person there, he is also very uncooperative and i had to take him on a conference Call with their changanacherry office which is of also no recourse because during the course of our conversation this gentleman states " to do whatever i want " and that they cannot help me .

The professional couriers is holding me at ransom since the document is in their custody and i have to depend entirely on them .

Please suggest which forum to approach so that atleast other customers are not affected by this Unprofessional and Callous Attitude .
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  43 CommentsShareTweet


A courier was booked on 05/ June / 2008 from Chidambaram to Dombivli Mumbai vide consignment No
2661817 still not delivered. Pl give the status for the same
Dear Sir,

I have a complaint against your Kottayam branch in Kerala.

Normal attitude of the staff of your Kottayam office is not delivering the item in time, even though it has reached in office NOT DELIVERING repetedly NOT DELEVERING the parcel intentionally.

Let me quote the latest example of the parcel address to our office

ie our address
Diacritech technoligies (P) Ltd
Parekulam Buildiging
Nerar collectorate Jn
Kottayam 686002
is the address written in the cover and the cover was send from our Head office Chennai on 16 Oct 08 (Parcel No:[protected] > The same was reached to the Kottayam office on 18 Oct 08 and the same has neither delivered nor given intimation to us.

This type negligence happened 7 to 8 times from the your office staff.(Not delivering when asking, reply is that non availability of staff, , if so intimate to us)

After getting the notification from our Head Office Chennai regarding the parcel we are going to your parcel office and collecting the same with our own expense.

Like this one more incident happed for my personal mail 6 month back. I was in need of a parcel send from coimbatore and the same has reached your Kottayam office next day. I went personally to collect the parcel from the office with the code no. I have got the reply that your item has not reached but item was in their hand.

This shows the irresponsibility of the work of the staff of your Kottayam office. neither feeding in the computer properly nor delivering the item in time.

Please dealt this matter seriously. One negligence is acceptable 'n' number of negligence happend form your office staff

Yors faithfully,

I had courired a Box to Yadgiri, on 14 Dec 08... the Ref num is 24643787, The courier has not yet reached yadgiri...
Is this the service u people provide... I was expeccting it to reach by 17... today is 18... I could have carried the gift with me... I am not satisfied with ur service..

I was suppose to receive my Mutual Funds payment receipt and the welcome Kit from ING Visvya Bank on 13 but today is 26 i don’t know the status on it still. When i check the status on the tracker it say on hold but i am not able to understand for what purpose it is on hold. My Docket No is BLR[protected] and i haven’t even received a single call from your courried services and the number what you we get from the bank in the SMS to reach professional Courier doesn’t work ([protected])
I don’t know when I get this since I am in very much in need of that documents Now

Hope you understand the Criticality of the services you are offering

Uttam Kumar



PARCEL'S N0.IS: Blr 42870674

MU NUMBER IS: [protected]
Sir/Madam my courier is not delivered, please tell me what happened. my slip no.[protected] & address at delhi
I have complaint about kottayam provident fund officers. My mother retired from the govt. service. after this she went there to earn her p.f. cash. but the officers asked money. The office clerk is a young man he and others asked money. atlast all cash written in the file and given. my mother said that there officers taking retired employees money and corruption done in the all file. nobody catch them. please take secreat check in the p.f. office kottayam as soon as possible. They are lossing the state's profit and money. They write more money than the p.f. file to the some employee by interest.

A courier was booked on 26/ 02 /2009 from bangalore to navi mumbai consignment No
BLR3067942 still not delivered. Pl give the status for the same. Cust Care is not reachable also
online query on professional site is not working. It is very important document which needs to be
reached to bank.
This courier service is really very unprofessional and non co-operating.
Please let us know the courier document sent by royal sundaram, has been kept with yelahanka and still not delivered to me
since last 4 days different person from yelahanka professional courier phoning up informing us it will be delivered tommorrow after checking the address
I am not able to understand their professionalism !
23 nisaraga, duo residency, jakkur plantations, bellary road, yelahanka, bangalore -560064
Professional courier - A very unprofessional courier company. They should be banned.

Its 12 days now and my courier has not reached the destination.

I don't understand if professional courier people know which all states are there in our country.

They do not even go by the pin code. May be I think do not understand pin code concept.

Their people do not know english and even hindi. I really found great difficulty in conversing with them.

They told me my courier was returned to Bangalore and its sent back again. Im not able to understand why didn't they call me up when it returned I could have sent by some other courier company.

I do not know when my courier will reach to destination.

Dear Sir,

One of my communication document had been sent by ICICI Bank Cochin, consignment no.27248706 dt.15/5/09. Its found still not delivered. Such an unprofessional attitude severely troubles both the consigner & consignee and causes to desrupt the trust on you. So kindly deliver the item at the address without any further delay. Contact person is Mr.James K.V. (Mobl.[protected])

Thanking you,

Joshy James
still searching my cover trz[protected]
I sent a courier containing important certificate to Madhya Pradesh to distt Morena on 18.06.09. but the courier has not been recached till now. I enquired in the Virugambakkam office in chennai where I booked the courier . but I am not getting any response for the last three days. I got the Morena representative number and enquired them, they said that it is not the professional courier consignee number itself. when we entered the consignee number also we are not able to track in wesite also. Why there is a improper procedure in professional courier?
i am waiting for my parcel kit that they sent me before 10 days via professional .when can i get my parcel.

The Professional Courier — Not Delivered

Hi All,
My friend was booked a pocket at Trichy to Gurgaon on 09th JULY 2009. Till it was not deliverd upto 20/07/2009. i was called to gurgaon office and they are told me address not found, we are return the packet. inbetween they are called me and confirmed the area. then they are not getting delivery address. This is showing, they are not checking the delivery address before booking and they are collected the charges at booking time. They are money minded and not service providers. and my consignment No. is TRZ[protected]. So, when you are booking a consignment please check over there it is deliverable or not. Otherwise the public will loss the money.

S.V.Senthil Kumar
My friend was sent letter to hyd from nellore (A.P) on 03-08.09 write now i am not received my letter document no is 115158.
One courier with the company Professional Courier with docket no. 353226 has been booked from Vishakhapatnam (AP, India) on 12th aug and is supposed to be reach destination at Gurgaon (Haryana, India), but it has not been received yet and there is no response from their network centers.
Its urgent.
Dear sir,
We are sending parcel to lokmat offfice delhi not received till date.
this courier service is just no response towards d customers ...

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