The Professional Courier — Document not Delivered / Unprofessional Attitude
I Had couriered a document to Kerala on the 11th of April 2008 and was promised that the document will reach on the 14th of April 2008, the date i intended it to reach . The document was not delivered on 14th and when i called to enquire on the status of the same i was told that since 14th is a holiday because of Vishu - the kerala new year, i requested Professional couriers to deliver the document on atleast the 15th, i was asked for the address again and was given a confirmation that the document will be delivered on the 16th . On the 16th professional Couriers calls up the consignee and asks them to pick the document at their office in Changanacherry . When i speak to the booking office in bangalore, the concerned person asks me to just wait and says he is helpless and cannot do much about it, the contact number given by him of the changanacherry office also turns out to be incorrect . i find out the number by my own means and when i call changanacherry, the response i get from them is that they cannot have a home delivery done and when i request them to do so, the person there speaks to me in a way which conveyed that for the amount of 30 Rs which i have spent this is the service which will be provided... when i try to contact the bangalore office they also talk to me in a way that shows they are least bothered even if i approach the consumer forum and do not give me the Number of their Head Office .
When i contact the head office and speak to the concerned person there, he is also very uncooperative and i had to take him on a conference Call with their changanacherry office which is of also no recourse because during the course of our conversation this gentleman states " to do whatever i want " and that they cannot help me .
The professional couriers is holding me at ransom since the document is in their custody and i have to depend entirely on them .
Please suggest which forum to approach so that atleast other customers are not affected by this Unprofessional and Callous Attitude .
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Professional Couriers - Parcel not delivered on time and the tracking does not work on the website