[Resolved]  Thomas Cook India — Regarding holiday booking

Address:

Mumbai City, Maharashtra

Hi,

My name is Anusha. I had booked a Europe Bargain tour for travel on June 6th with my husband.We had paid an advance amount of Rs.80,000 for both o[censored]s. Unfortunately, I could not travel due to medical reasons. I had to cancel the travel on May 14th. I sent my medical certificates and Thomas cook was kind enough to reduce my cancellation charges frm Rs.70,000 per person to Rs.15,000 per person. Hence the cancellation was Rs.30,000 for both o[censored]s. I asked them if they can retain the remaining Rs. 50,000 for future use. We were told that we will get a credit note valid till December. However, we never recd any credit note. I had to follow up and finally got hold of Ravi Thomas(ravi.[protected]@in.thomascook.in) from the Mumbai branch. He told me that we do not need a credit note if we travel before Sept. I wanted to travel during the Aug 15th week,

I told him to provide some domestic packages as i did not want to travel internationally as i am pregnant (4 mths) and would prefer to travel domestically. Thomas told us that since this was an international trip's credit note, we cannot use it domestically. My doctor has asked me to avoid travelling internationally. Thomas says he checked with the management and they refused to let me use this domestically. Whenever I request, they say you are lucky hat you got a credit note itself. Maybe, but I was not told at the time of the credit note that we will not be able to use it for domestic travel.

Helplessly, I asked Thomas to check for International packages. I said i want something within the 50k budget, which he claims cannot be possible. I am still following up.

I want to know why can't I use the credit note to travel domestically?? If something happens to my health, can i hold Thomas cook responsible for it? As you are forcing me to travel internationally when i do not want to. I am disapoointed with this behaviour. I believe just because Thomas cook has my Rs. 50,000 already, they are making me play. Putting conditions like you cannot travel domestic, cannot exchage credit note for foreign currency, if money is left after booking it will not be refunded etc,

I do not feel like a customer at all. I am being forced to go abroad, which is unaccepatble. If I go, and face any health issues, i will straight away get back to Thomas cook.

Please let me know if you can help me to travel to a domestic location. Thanks.