| Address: | Pune, Maharashtra |
hello,
This is with regards to a trip taken by my parents recently where they faced a lot of problems
1) Cancellation of flights at the last minute with no help from the agent to help out which left them stranded at the airport for hours
2) On landing at the destination, there was no one from Thomas Cook to receive them and they were asked to find their way to the hotel themselves
3) lunch got cancelled on a couple of occassions even though it is a part of the package . Was this information helpful? | 
This is ref. to my package tour to Greece and Turkey which was totally messed up by Thomas Cook, Bangalore branch.I had paid advance of Rs. 50, 000 on Feb 24th 2011, for a tour which was supposed to be on April 8th . Being a doctor and working in a corporate hospital, planning my leave and other requirements is a major hurdle. Then last minute they told that the tour was cancelled and the next tour was on May1st. I wanted to cancel and book with SOTC which had a scheduled tour on May10th. But the Thomas Cook rep. did not allow me to cancel and informed that May1st was definite. Once again I had to change my patient appointments and leave schedule. Then they told me that May1st was also cancelled, and again at the last moment. They started offering me tours to Newzealand, Europe and what not, which I was not interested. Then the option of COSMOS tours was suggested by them, but the expenses shot up. I had got fed up by then and told them to refund the whole amount. I was informed that Rs. 4000 would be deducted, for no fault of mine. In fact I had to approach consumer forum and then claim the amount for the agony, loss of my revenue. After several reminders and phone calls finally I was refunded 50K on 24/5/2011. I have visited several countries through conducted tours, but this was my worst experience. I would therefore advice never to go for a Thomas Cook package tour. I expect a apology and justification from the company executive for such an irrational behaviour.
From :
Dr. Vijay Bhat
Consultant Biochemist
Manipal Hospital