[Resolved]  Thomas Cook — WRONG INFORMATION & EXCESS CHARGED

I have booked Experience Andaman 5N / 6D package through TC on 6/9/2013 with a discount of Rs 3500/- per person for 5 person online with an initial payment of Rs 15000 per person. 1. As per the Booking terms & conditions, the initial booking amount is Rs 10000/- per person. But online system does not accepts this. Hence they have collected more initially. This will resulted into excess cancellation charges. 2. As per the Booking terms & conditions, there was clause stating that 'early bird incentive' will be provided to those book well in advance and the people book later / last moment may be charged more. However, they did vice-versa and given me Rs 3500 discount as against Rs 4500 to the subsequently booked clients. 3. Mr Mitesh Vadodaria (AM) and Mr Sathyendra Singh - Customer executives gave me wrong information about flight timings and also loose promises. Never bother to call back and help the customers. Not even issued the 'Receipt' for Rs 75000 for more than 18 days from the date of booking. Simply promising. Hence, they are not trust worthy people and not even bothered to call back and inform the status.. 4. Lodged complaint twice to customer support, but received only the auto generated reply & no action has been initiated yet.