[Resolved]  Ticket Genie — Extra Charge of Rs. 660 on my credit card even though transaction failed, which they refuse to refund.

Address:

Bangalore, Karnataka

Date of transaction : 26th August ( early morning – 12:15AM and around) Match : IBL Second semifinal tickets which was held in Bangalore. There is an error in billing of Rs. 660 on 26th Aug tickets. There should have been a total of 2 transactions for Rs. 660, while they have billed 3. I am trying to contact the customer through phone which is not answered. I have sent many emails , the last on Sep 3rd to which I have not yet received a reply. I have asked them for the escalation matrix as their auto reply says 24hrs for response, but not received any. I have listed three transaction numbers which I received from ICICI bank. I asked them to verify and reverse one charge of Rs 660 out of three which is in error- as for one the booking failed and I have an email from ticket genie saying the same. 482789 143844 411590 Please advise the correct course of action get my money back. Regards Shobhini Chhabra