[Resolved]  Ticket Genie — Extra Charge of Rs. 660 on my credit card even though transaction failed, which they refuse to refund.

Address:Bangalore, Karnataka

Date of transaction : 26th August ( early morning – 12:15AM and around) Match : IBL Second semifinal tickets which was held in Bangalore. There is an error in billing of Rs. 660 on 26th Aug tickets. There should have been a total of 2 transactions for Rs. 660, while they have billed 3. I am trying to contact the customer through phone which is not answered. I have sent many emails , the last on Sep 3rd to which I have not yet received a reply. I have asked them for the escalation matrix as their auto reply says 24hrs for response, but not received any. I have listed three transaction numbers which I received from ICICI bank. I asked them to verify and reverse one charge of Rs 660 out of three which is in error- as for one the booking failed and I have an email from ticket genie saying the same. 482789 143844 411590 Please advise the correct course of action get my money back. Regards Shobhini Chhabra
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


Ticket Genie has sent mail with refund details. Yet to confirm with the bank. should go through. This issue is resolved.
Thanks, Shobhini

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