[Resolved]  Ticket Genie — non payment of refund amount

Address:North Delhi, Delhi

I tried to purchase tickets for Hockey world cup matches 2010 through my credit card. But the transaction got failed. The first attempt was through ICICI card and then I tried with CITIBANK card. After several attempts I managed to get refund against my CITIBANK Card, but ICICI card payment is still pending from Ticket Genie. Its almost 3 months I have been trying their mail id and customer care number. But hardly get response. when got I provided them all the details required by them including the bank transaction number to trace the unsuccessful transaction. But refund was done only for CITIBANK crad. For past few months i am agian trying to get in touch with them for ICICI bank transaction but unable to do so. I dont know what the reason of delay and type of service the organisation is providing to their customers. The following is the details of transaction:

1. Match Details : India vs Spain, Rs 100 ticket (general stand), Total no.: 4 tickets, Total amount deducted - Rs 400. Date: 03.03.10 (unsuccessful transactions through CITIBANK Credit Card)

2. Time of Booking - After mid day, cant properly remember
Gateway used: For ICICI credit card- ICICI bank gateway
Authorization ID's - For ICICI Bank - 368462
Email id used: [protected]@gmail.com

I hope some action will be taken care of by ticket genie on this regard on urgent basis. Also attaching the screen shot of mail conforming the unsuccessfull transaction.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


NON PAYMENT OF REFUND MONEY OF THE METTALICA CONCERT in DELHI.I had purchased 4 tkts for the concert The tkt nos are as follows Sl no 07507, 07508, 07509, 07510.Payments were made by credit card from J&K Bank Moving Secretariate Jammu J&K Since there was no concert the money is to be refunded I believe some people have received their money back I would like to know when our money will be refunded? Mrs Doley Barman.

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