[Resolved]  Tiger Airways — Service Failure & Dispute on Refund

Dear Concerned ,

Self had booked both ways 3 Air Ticket each on Tiger Airways under concessional fare on Chennai/Singapore leg along with separate Fee for seat allotment & baggage was paid by sel[censored]sing my ABN Amro Master card through their Website .ABN Card usage charge was 3.5% on the total amount .

Transaction confirmed , Tickets confirmed but Seat unassigned inspite of the requisite amount paid by self at the time of booking .[protected]@tigerairways.com sent me the booking confirmation on 30 Jan 2010 but there again the seat was unassigned as against the actual seat numbers blocked and paid for . I took up this immediately with their Indian Call Center number wherein they maintained that they need to check and revert with no proper response as they claimed to have no access to do the needful in India ,instead wanted self to call up Singapore .I had no choice but to call Singapore too but the call never were answered , I was left with additional spending on phone calls and unnecessary mental tension & mail communications . This continued since day one ,ie., 29 Jan 2010 till today when my travel date per confirmed ticked falls on 25 Feb 2010 . Tiger Airways continued with their deliberate negligence and failed to rectify their mistake resulting to utter service failure. Hence I was pushed beyond my extreme levels of tolerance and had real pain and mental unrest and agony due to which i came to a decision to not travel in Tiger Airways and ask for Full refund of paid amount plus the 3.5% commission on Credit Card for canceling . I sent mails in return on the email id that i received requesting them for full refund and cancellation thereof which again had no response at all till date .

On the 18 Feb 2010 , I Called the call center and the Singapore office by the same continued with claims that additional fee over and above what i paid earlier for seat allotment will be applicable for seat allotment & refund /cancellation not possible .

Its alomst 20 Days and no revert on the query , Today when i checked for refund ,then they come back with excuses but i had made up my mind not to travel in Tiger Airways / Refund of paid amount and 3.5% Credit Card charges due to such pathetic & uncertainties service of Tiger Airways leading to mental unrest & agony .

Now they are holding on to their stance that they will not refund .What should i do ?

Y should Indian Govt allow airline to function with such difficulties causing hurdles to Indian Passengers . Pls Note - Tiger Airways have their service out of Chennai but do not have their office in Chennai to assist the passengers on pre and post bookings/queries at Chennai . They in turn have their call center No [protected] (STD)& Singapore office number [protected] & Fax[protected] .

My suggestion is that don't use Airline which does not have their office/proper tie-up in the respective location .

Tks