Tiger Airways — Theft

Address:

Hyderabad, Andhra Pradesh

I am a permanent resident of Singapore and my PR no. is S8267342C. I traveled from Singapore to Hyderabad by Tiger Airways on 13 January 2015 vide PNR no. L515NS in flight no. TR2624 on seat no. 13D. I had checked in 3 pieces of baggage totally weighing 40 kgs. The flight landed in Hyderabad around 0100 hrs of 15 January and by the time I passed through immigration, customs and collected my baggage it was almost 0200 hrs and I reached home only around 0500 hrs and immediately went to sleep. When I opened one of my baggage this afternoon ( baggage tag no. [protected] ), having a self number lock, I found my iPhone 4S ( packed in its box packing ) as well as my Canon camera ( kept in its pouch ) missing. There were quite a few other valuables too in the bag, but they were kept intact. Me and my family are regular travelers in Tiger and this is first time this has happened to us. I just fail to understand to what level their staff has gone to reach the locking code number, opened the bag, robbed the items and locked it back. Apparently, there is some organized syndicate behind this. I am also sure, I am not the sole victim and such people must be habitual offenders. I complained to Tiger Airways immediately and thought they will uphold their name and reputation and do everything possible to track the criminals and get me back my valuable possessions, but they not only failed to do anything remedial, my complaint did not deserve even an acknowledgement from them. In this age of electronic social media, word travels pretty fast online, and they should have take immediate steps to avoid this kind of negative publicity at all costs for a growing airline like theirs.