Timtara.com — not deliver product after getting payment

I had order 1 x Dell 1TB Portable Hard Drive,Order no#10380038 on 01/01/2013. And I had paid rs.4440 on 01/01/2013 through ICICI BANK CREDIT CARD.But still now I have not get my product. From the first day on net it shows that this order is marked as Awaiting Shipment. I several times try to contact through telephone but the customer care not give me proper answer. So I am very worried about this. So please help me.