Timtara.com — Product not delivering of

Address:

Dehradun, Uttarakhand

I placed online order for Microwave oven Make: Godrej , Model no: GMX 20CA1 MIZ Convection , Capacity 20 Litres (Order ID[protected] & transaction ID :[protected] on 12th Dec 2012 to Timtara.com. The payment has been made from my bank account. The company has also confirmed receipt of payment via email and promised to deliver the said Microwave within three weeks at shipping address on 12/01/2012. However the ordered Microwave oven is not delivered so far. I am repeatedly calling at customer care nos. of the company ([protected] & [protected]) and they are always giving me assurances that the article will be delivered within two or three days/ very soon. Many times customer care representative told me that company senior executive will contact you within 24-48 hours. Till date neither any executive from the company contacted me nor the ordered article delivered to me.
This is causing me very high mental stress.
The order details are furnished below:
Transaction Id : 10161270
Order Date: 12th Dec 2012 12:10 pm
Payment Mode: Debit Card
Order No. 10367472
PRODUCT : Godrej GMX 20CA1 MIZ Convection 20 Litres Microwave(GMX 20CA1 MIZ)
Delivery Within 3 Weeks
Order Value Rs. 6,222.00
Shipping ad Bill raised to:
Jitendra Narula
29 Chakrata Road (Yamuna Colony Road) Near Rohan Motors Dehradun Pin 248001
Dehra Dun, UTTARANCHAL 248001
Mobile Number: [protected]