Timtara.com — Order is not delivered for online purchase

Address:

Uttar Pradesh

I have ordered the lg microwave from timtara.Com on 03rd january 2012 and made the online payment of 10448 inr using credit card,

From Timtara Website the order detail is below.
[protected][protected][protected]--------
order status: awaiting shipment
order date:[protected] @ 3:09 pm
order recipient: pramod malviya
order total: rs. 10,448 inr

they promised me of delivering the item in 10 days, but so far it has not delivered , their customer care number never get connected , I have put some test order so these guys can contact me, they contacted me and when I asked about this order number they said we have forwarded the querry to concern departnment and it will be resolved in 48 hrs but nothing happended , I emailed them many times but they have standard replies, "the querry has forwarded to concern department and they will revert back in 48 hrs" but so far nothing happened.
Its 28 days now and I have no idea, the item will be delivered or not I have no way to contact them and they are not replying the emails.

I have email from them on where they claim the max days we can take is 20 working days ahich are also over now.
Please help me in this regard.

Below are email communication
from: imtiaz ahmad [mailto:[protected]@timtara.Com]
sent: wednesday, january 25, 2012 12:03 pm
to: malviya, pramod
subject: re: timatar order # 10163197

dear sir,

greetings from timtara family,,

as I am checking you order your order on 3rd of jan and as per our company norms it will get deliver within 20 working days,,
on wed, jan 25, 2012 at 11:42 am, malviya, pramod wrote:
hi,

please tell us when are you going to deliver my item (order #[protected] , I got promised from imtiaz on last saturday the item will be delivered on tuesday but it DID not.
Please deliver the item or refund my money, if the status is not updated or refund status is not started, I will be going to complain in consumer court on saturday even I have to pay some money to them I will do that. I have all your emails and phone calls status to prove that timtara has made false statements.

So take it guys seriously, 1 month is not a less time to prove your genuineness. I will do everything to save others on the situation I am going through.

Thank you,
pramod malviya
D&g, aes technical lead,

the information contained in this electronic mail message is information intended for the sole use of the above-identified individual, individuals, entity and/Or entities, and may be confidential and/Or a privileged communication. If the reader of this message is not the intended recipient or the employee or agent responsible to deliver this electronic mail message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is not authorized by the sender.

From: malviya, pramod
sent: tuesday, january 24, 2012 10:58 am
to: 'customer care'
CC: '[protected]@timtara.Com'; '[protected]@timtara.Com'; '[protected]@timtara.Com'
subject: re: timatar order # 10163197


hi nisha,

48 hrs is also over, no response from you guys, almost a month is over how long more you need to deliver item.
This is the third time, you relied that we will be back in 48 hrs but there is no repsonse.
Tell me what should I do ? when the item will be delivered?

thank you,
pramod malviya
D&g, aes technical lead,

the information contained in this electronic mail message is information intended for the sole use of the above-identified individual, individuals, entity and/Or entities, and may be confidential and/Or a privileged communication. If the reader of this message is not the intended recipient or the employee or agent responsible to deliver this electronic mail message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is not authorized by the sender.

From: customer care [mailto:[protected]@timtara.Com]
sent: friday, january 20, 2012 11:55 pm
to: malviya, pramod
subject: re: timatar order # 10163197

dear sir

greetings from timtara family

this is to inform you that your query has been forwarded to concern team and we will revert

back to you with in 48 hours.So please wait till then .

Thanks for your cooperation
regards
nisha
team timtara
on fri, jan 20, 2012 at 4:46 pm, malviya, pramod wrote:
hi nisha,

please update me the status of the below order, it has been 16 frustating days since I placed the order.

Timtara order # 10163197.
1 X lg MC-7880psr 28ltr convection microwave oven
[protected][protected][protected][protected]